Career Opportunities at Kenindia Assurance Company Limited

JOB PURPOSE

• The job holder is responsible of driving individual life business top- line, bottom- line growth and provide customer centric service to policyholders and claimants in Jeevan Bharati Branch office Nairobi.

PRINCIPAL ACCOUNTABILITIES

• Leading and managing sales teams to maximize profitability and shareholder value through business growth and sustainability while maintaining a high level of customer satisfaction in Jeevan Bharati Branch office Nairobi.
• Carrying out office administration and ensuring compliance with the County and National Government.
• Getting market intelligence on future market trends to help improve service and product offering, while keeping an eye on competition.
• Coaching, mentoring, developing, training, motivating and evaluating sales team and staff to achieve the highest levels of performance in Jeevan Bharati Branch Nairobi.
• Planning and driving brand awareness and penetration to grow market share in the Western Region.
• Ensuring compliance with regulatory and statutory requirements.
• Preparing, monitoring and reporting of the Life business budgetary allocations in Jeevan Bharati Branch Nairobi.
• Leading and managing the Life business related communication at the branch.
• Identifying, implementing and benchmarking best practices in management.
• Ensuring customer service to both internal and external client by providing required support in the agency management.
• Managing and Implementing change initiatives to achieve desired business plans and culture.
• Recruitment, training, developing and retaining of intermediaries and alternative channels.

MINIMUM QUALIFICATIONS - KNOWLEDGE AND EXPERIENCE

• Undergraduate degree in any business related field.
• Chartered Institute of Marketing.
• Certificate of proficiency.
• At least 5 years of relevant insurance experience.
• Work experience in Marketing of Life Business products within the region is an added advantage.

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JOB PURPOSE

• The job holder is responsible of driving individual life business top-line, bottom-line growth and provide customer centric service to policyholders and claimants in Nakuru Branch office.

PRINCIPAL ACCOUNTABILITIES

• Leading and managing sales teams to maximize profitability and shareholder value through business growth and sustainability while maintaining a high level of customer satisfaction in Nakuru Branch office
• Carrying out office administration and ensuring compliance with the County and National Government
• Getting market intelligence on future market trends to help improve service and product offering, while keeping an eye on competition
• Coaching, mentoring, developing, training, motivating and evaluating sales team and staff to achieve the highest levels of performance in Nakuru Branch
• Planning and driving brand awareness and penetration to grow market share in the Western Region
• Ensuring compliance with regulatory and statutory requirements
• Preparing, monitoring and reporting of the Life business budgetary allocations in Nakuru Branch
• Leading and managing the Life business related communication at the branch
• Identifying, implementing and benchmarking best practices in management
• Ensuring customer service to both internal and external client by providing required support in the agency management
• Managing and Implementing change initiatives to achieve desired business plans and culture.
• Recruitment, training, developing and retaining of intermediaries and alternative channels.

MINIMUM QUALIFICATIONS - KNOWLEDGE AND EXPERIENCE

• Undergraduate degree in any business related field.
• Chartered Institute of Marketing
• Certificate of proficiency
• At least 5 years of relevant insurance experience.
• Work experience in Marketing of Life Business products within the region is an added advantage

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JOB PURPOSE

• Analyzing of medical claims and to ensure the smooth flow of work in line with the departmental requirements to achieve overall business objectives.

PRINCIPAL ACCOUNTABILITIES

• Ensuring daily recording of incoming medical bills.
• Receiving claims and checking corresponding policies in line with the claim.
• Reconciliation of Medical service providers accounts.
• Registration of claims and reserving adequate estimates.
• Ensuring the ailment is covered under the policy.
• Ensuring the treatment and the drugs dispensed are in line.
• Ensuring the with-holding Tax by Doctors’ is complied with before cheque dispatch.
• Ensuring the appointment of investigators for authenticity of questionable claims.
• Ensuring the facility is registered within the medical practitioners and dentists board.
• Preparing claim notes for vetting by the medical personal and approval/comments by the HOD.
• Ensuring dispatch of discharge voucher to the client and communicating by writing on the liability.
• Ensuring claims are settled within approved company guidelines
• Ensuring proper dispatch of settlement cheques.
• Ensuring that the files are sent back to the filling room.
• Reconciling of claim statements from stakeholders for correct position of their accounts
• Preparing remittances for any Medical claims cheques before dispatch.
• Ensuring proper records of outgoing settlement cheques to various stakeholders.
• Ensuring service providers meet agreed service timeline.
• Ensuring customers service to both internal and external
• And any other duties assigned

MINIMUM QUALIFICATIONS - KNOWLEDGE AND EXPERIENCE

• Undergraduate Degree in any Related Field
• AIIK
• CPA
• At least 2 years of relevant experience

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JOB PURPOSE

Responsible for implementing marketing strategy, including capacity development, administration and recruitment of alternative distribution channels and management, enhancing clients and their relationship with the company, supporting, mentoring and motivating life marketing teams and ensuring good service delivery to customers to achieve increased market share in line with the overall development strategy and objectives.

PRINCIPAL ACCOUNTABILITIES
Training intermediary

• Training Agents and Unit Managers on life products, soft skills and ensuring their professional development for compliance.
• Coordinating all the agencies to ensure commonality in implementation and market activation of agency initiatives.
• Preparing agency training materials and capacity building for smooth implementation.
• Implementing sales force strategies to achieve sales targets.
• Representing the company to identify new markets opportunities with the agencies and providing assurance to potential clients for confidence.
• Coaching, mentoring, developing, and motivating the Agency sales force to achieve highest levels of performance.
• Managing and improving the welfare needs of the agencies.
• Identifying, implementing and benchmarking best practice in the management.

Alternative distribution channels

• Driving new business and customer retention through ban assurance and alternative distribution channels.
• Establishing, maintaining and growing relations with Bank Officers and alternative partners to identify marketing
• opportunity and customer requirements.
• Managing and coordinating the smooth running of bancassurance/alternative channels for quality and quantity business.
• Driving Customer Service, Banks and alternative business conservation activities.

MINIMUM QUALIFICATIONS - KNOWLEDGE AND EXPERIENCE

• Undergraduate degree in any business related field.
• Chartered Institute of Marketing.
• Certificate of proficiency
• At least 5 years of relevant insurance experience.

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JOB PURPOSE

• To independently plan and execute complex IT audits across infrastructure, applications, cybersecurity, and emerging technologies. This role requires strong IT audit capabilities and a solid foundation in cybersecurity to assess and enhance the organization’s IT risk posture.

PRINCIPAL ACCOUNTABILITIES

• Lead and deliver IT audits covering IT General Controls (ITGCs), application controls, cybersecurity controls, and IT operations
• Assess compliance with the Kenya Data Protection Act (2019), Insurance Regulatory Authority ICT Guidelines, and other
• relevant legal or regulatory frameworks
• Perform independent pre- and post-implementation reviews for major IT projects and system changes.
• Audit third-party service providers, outsourced IT services, and cloud-based environments, with emphasis on cybersecurity, data protection, and regulatory compliance.
• Lead the development of the IT audit risk universe and contribute to the annual audit plan.
• Identify and assess IT and cybersecurity risks, and recommend practical improvements aligned to frameworks such as COBIT, NIST, ISO 27001, and ITIL
• Stay informed on emerging IT risks, regulatory developments, and technology trends.
• Prepare and present high-quality audit reports, including findings and actionable recommendations, to senior management and governance bodies.

MINIMUM QUALIFICATIONS - KNOWLEDGE AND EXPERIENCE

• Bachelor’s in information systems, Computer Science, Cybersecurity, or related field.
• 6–8 years of experience in IT auditing or a combination of IT audit and technical roles.
• Mandatory: Hands-on experience performing cybersecurity audits, including assessment of security controls, policies, and governance practices.
• Certifications: CISA (Mandatory)
• Mandatory cybersecurity certification: One of CISSP, CISM, or CRISC
• Active membership in professional bodies such as ISACA or IIA.

SKILLS AND COMPETENCIES

• In-depth knowledge of ITGCs, cybersecurity frameworks, and application/cloud environments
• Familiarity with COBIT, NIST Cybersecurity Framework, ISO 27001, and COSO
• Strong verbal and written communication skills, especially in reporting audit findings to non-technical audiences
• Proven ability to independently lead audits and coach junior auditors
• Experience auditing or working with cloud platforms
• Familiarity with using data analytics tools in audit engagements