Careers at Absa Bank Limited

Job Summary

• To provide specialist advice and support in the development and implementation of business analysis and associated service delivery processes, methods and techniques.

Job Description

Project Manager

Job Summary

• Reporting to the Head of Change, the role holder is expected to manage Projects or acting as a project implementation manager.
• Collaborating with various stakeholders in ensuring that the project is delivered on time, within budget, quality
• In the delivery of programmes or projects will follow and apply Absa Bank project practices, standards and methodologies as defined from time to time and ensure that all activities and duties are conducted in full compliance with regulatory requirements and Enterprise Risk Management Framework (ERMF).

Key accountabilities

Accountability 1: Project Definition and Planning

Time Split: 35%.

Outputs:

• Evaluate business need for change and create or support in creation of business case.
• Define scope, plan the project, and agree structure and deliverables.
• Business case and Project Charter sign-off from Project Sponsor and Steering Committee.
• Prepare and agree detailed project/sub project responsibilities.

Accountability 2: Project Management, Governance and Risk Management.

Time split: 35%

Outputs:

• Responsible for Project Management initiatives assigned, acting either alone or managing small numbers of staff (often from the BAU line who are often seconded part-time to the project).
• Manage compliance with Absa bank project practices and methodologies.
• Comply with the appropriate structures established and maintained to ensure the delivery of projects.
• Prepare current and accurate forecast of costs, cash flow, timescales and resource requirements and agree with the Project Steering Committee.
• Prepare and maintain detailed and accurate project and resource plans, with current estimates for activity completion.
• Prepare and agree detailed project plans to meet project objectives on time and within budget.
• Co-ordinate projects execution, review and report project progress against plan escalating issues when appropriate.
• Follow agreed controls for resource, schedule and quality.
• Organize and manage sub-project staff and set up and chair team and Management meetings as appropriate.
• Demonstrate effective stakeholder management (minimal engagement required).
• Identify areas of risk, concern, change and issue management procedures, making recommendations as appropriate.
• Ensure business benefits are owned and delivered.
• Manage the handover of project deliverables and completion of the project.

Accountability 4: Controls and Communication:

Time split: 20%

• Keeping the stakeholders regularly informed of the position for their initiatives against agreed plans and remediation areas if any.
• Managing the communication aspects of all governance exceptions and progress with problem management activity.
• Ensure that all activities and duties are conducted in full compliance with regulatory requirements, Enterprise Risk Management Framework and internal Absa Bank Policies and Standards.
• Understand and manage risks relevant to the role.
• Ensure adherence to the Group IT security policy and controls in accessing any system
• Comply with Operational risk and rigor in respect to protecting our people, customers, assets and the organization.
• Ensure all funding requests are properly authorized.
• Ensure to support audits being performed.

Accountability 3: Accountability: Staff management

Time split: 10%

Outputs:

• Agree resource plans with the Accountable Executive and or project steering committee and manage and lead sub-project team.
• Set work scope and targets for the sub-project work-streams and monitor, control and support sub-project   manager’s performance.
• Identify any training needed to support project implementation, planning delivery of training within project timescales.
• Contribute to the performance assessment of staff undertaking sub-project work.
• Provide coaching and guidance to sub-project staff to ensure exacting standards of deliverables. Encouraging contribution and feedback from the team.

Preferred Qualification

• PRINCE2 or PMP Certified (candidates not possessing this would be expected to achieve Certification status within 6 months

Preferred Experience

• Minimum 5 years in project management and delivery.
• Management experience.
• Demonstrable track record of successful delivery of one or more business change projects (not necessarily in the finance sector).
• Educated to degree or MBA level to be able to meet the intellectual demands of the job or can demonstrate equivalent experience.

Knowledge and Skills

• Communication & presentation skills
• PowerPoint design and data visualization skills desirable
• Project Management
• Planning – skill in producing, monitoring and delivering on project plans.
• Managing resources – mobilizes and manages corporate resources against a value-based agenda.

Behavioural Competencies

• Drive for results- Consistently maintaining high levels of productivity, effectiveness, and determination.
• Relationship/Partnership approach- Ability to build positive relationships, especially with diverse individuals and groups, using a variety of methods such as active listening, and communication and conflict resolution skills.
• Planning and Organizing- Ability to establish priorities, differentiating between urgent, important, and unimportant task.
• Team player- Ability to actively contributes to a group in order to complete tasks, meet goals or manage projects.

Technical Competencies

• Project Management tools.
• Advanced MS Word, excel,
• PPT, Visio Professional
• Advanced MSP 2010,
• Outlook, Google email
• Google Docs, drop box,
• one drive, Share point
• Good track record on use of Project management tools and collaborative software’s

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

go to method of application »

Job Summary

• To deliver a networks support service through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.

Job Description

UAT & Release Support Analyst

Job Summary

• The overall purpose of the role is to act as a link between Business units, Technology, Vendor and Offshore support teams on testing and release management.
• To provide support to all Absa business units in coordinating User Acceptance Testing for all bank system changes/enhancements, periodic releases new products, and projects.

Key accountabilities

Business Support

• Manage and maintain UAT environment   service availability.
• Oversee User Acceptance Testing of releases and fixes for deployment with business sign off.

Key Activities

• Avail 1st line support capabilities to in-country ITSM teams on incident resolution.
• Address business system bottlenecks and adherence to change management framework.
• Work closely with the Service and Change teams to ensure high level of service availability to the business units.
• Management of Technology incidents and change requests   within SLA.
• Main contact point for the testing within the Business (ITSM, Business units and Center) and outside with international testing team.
• Managing the User Acceptance testing for the releases and ensuring all fixes are tested on time by the business and signoffs received.
• Management of Release Review Board (RRB) meetings in addressing business pain areas.
• Working closely with project/change initiators to provide support in UAT.
• Track and report MI of project deployments and testing progress.
• Management of Change Incident & Change queues on the change management tool.
• Administration of Change Advisory Board (CAB) for change implementation reviews  
• Co-ordinating live proving activities for changes raised in-country & Center affecting Kenya systems and applications.

Business Liaison

• Single point of contact for business units to represent ITSM services for UAT & Release management.

Key Activities

• Identify testing needs for the Business Units represented to ITSM.
• Engage business units to provide testers whenever required.
• Escalate Business unit issues to the Head of IT Service Management.
• Communication of UAT status and CAB decisions to Business stakeholders.
• Work closely and cross-sectorally with all Business units to achieve business goals. 

Risk and Control Management

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the UAT and Release space.

Key Activities

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & Technology and achieve audit and assurance targets.
• Enhance the control framework and meet Financial Crime guarantees.
• Business Continuity Management and Resiliency.
• Schedule the CAB meetings to discuss the release schedules with the team and find roadblocks, if any.

Test Coordination

• Plan, monitor, and control testing activities and tasks. Facilitating regression testing and assisting business users with testing customizations.

Key Activities

• Work with individual project teams and test lead to develop UAT approach and provide support in setup of UAT.
•  Ensure adequate test coverage and independent review of test scripts.
• Triage reported defects from test team members and forward to program test lead for resolution.
• Coordinate tracking of UAT progress and results management.
• Coordinate resolution and retest of defects.
• Training and /or guiding testing resources in use of Test management tools applicable in the business.

Preferred Qualification

• Bachelor’s degree in information technology/Computer Science (Undergraduate/Higher).

Preferred Experience

• ITIL v4 Certification
• Minimum 4 years’ experience in IT exposure.
• Minimum of 2-year service management, release management experience.

Knowledge and Skills

• Knowledge of UAT and change implementations.
• Strong Interpersonal skills
• Problem-solving and analytics skills
• Resiliency
• Translate Bus Requirements to Tech Solutions (Solid)
• Negotiation Skills (Solid)
• Strategic Thinking (Solid)
• ITIL - Governance Framework (Solid)
• Communication Skills (Written and Verbal) (Solid)
• Subject matter expertise (Solid)
• Understand the IT service delivery within a corporate environment (Advanced)
• Conceptual thinking skills (Solid)
• Ability to analyze, make decision and initiate act (Solid)

Behavioural Competencies

• Communication skills: Able to communicate effectively with both technical and non-technical audiences. Should be able to explain complex concepts concisely.
• Collaboration skills: Able to collaborate and work effectively with other teams and share ideas.
• Decision-making skills: Evaluate available options, consider relevant factors and potential consequences, and make informed decisions.
• Problem-solving: Able to identify and solve problems related to user access, permissions, and security in a timely and efficient manner.

Technical Competencies

• System Administration: Proficiency in system administration tasks such as user management, access controls, UAT system health checks, monitor performance, system troubleshooting and coordinate system enhancement and remediation.
• Change Management: Understands the principles of change management which includes planning and executing change requests while minimizing disruption to business operations. Manage all Tech system tests.
• Reporting: Proficiency in project and system testing reporting update. Ability to utilize project management and System testing tools to generate UAT status reporting

Education

• Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)

go to method of application »

Job Summary

• The purpose of this role is to ensure continuous remediation of the Combined Assurance Issues identified by various Assurance Providers, ensure proper policies are in place and perform quality assurance on their effectiveness, reporting on the various key risks and general strengthening of the control environment and Management Control Approach in First Assurance Company Limited.

Job Description

Risk Management

• G&C Manager will be responsible for consistent embedment for the Risk Framework.
• Management tools (Risk and Control Self-Assessment (RCSA), Risk Event Reporting, Key Risk
• Assessments, Risk Assessment for New Products Approvals, Product Reviews and Process/System Changes, and Regulatory Changes) within each of the Business area within the company.

Audit Management

• G&C Manager will be responsible for on-going engagement with Internal Auditors, External Auditors and oversight for audits within Business including audit readiness, audit result review, issues remediation tracking etc.
• Risk Metric/Dashboard Management: G&C Manager will be responsible to provide ARO.
• Management “One View” of the Risk and Control Environment within each business by defining and
• Implementation of the standards for risk based metric management including Key Risk Indicators, Key
• Risk Scenarios, Control Scorecard etc.
• Control Issue Management 
• G&C Manager will be responsible to define and implement across FA Business units the standards for control and issue remediation which are identified from RCSA, Management of Assurance Reviews, Audits, Risk Events, Policy-Dispensation, Waiver, Breach etc.
• Combined Assurance Model 
• G&C Manager will establish collaboration between 1st and 2nd Line of defence and assist in developing the combined assurance model across the First Assurance Business Departments. 
• G&C Manager will be responsible to collaborate with Key Risk Owners (KRO) to ensure that Key risks are adequately controlled across their business/functions are adequately defined and measured.
• G&C Manager will have to ensure adherence to G&C Frameworks from AGL and develop standards in line with ever changing control environment.

Accountability: Strategy Development - Weighting: 20%
Outputs to deliver this accountability -

• Assist with developing a strategy for the Governance and Control Management function to achieve the strategic objectives set by FA Exco aligned to the overall business strategy of Group.
• Participate in the setting of the broader business strategy of FA to ensure it is aligned with the overall Governance and Control objectives of the Group.
• Ensure departments within FA undertake strategic planning that is mindful of Risk through regular engagement with the businesses.

Accountability: Governance and Control - Weighting: 60%
Outputs to deliver this accountability:

• Implementation and embedment across FA of the Operational Risk Frameworks for RCSA, Risk Events, Key Risk Indicators, Key Risk Scenarios, etc.
• Implementation and embedment of Risk Assessment process for New Products, Process / System Changes within FA.
• Define and embed tracking and monitoring of control issues (identified from RCSA, Management Assurance Reviews, Audits, Risk Events, Policy-Dispensation, Waiver, Breach etc.) across all business units.
• Define and Implement “One View” Dashboard of the Risk and Control Environment within each business.
• Ensure accurate and timely submission of Risk and Control reports to the appropriate Company Committees.
• Oversight of over adherence to controls across business.
• Support business with tools and templates to capture their risk data. Ensure that data is checked on consolidated for the department as well as for FA risk as a whole before submitting to Group Risk.
• Ensure that functional areas have adequate information to complete their control attestations at the required intervals.
• Review risk management information compiled and challenge members of the FA Exco on the controls they have in place to manage the risk down to within acceptable levels.
• Ensure that all expansion and integration activity within FA is conducted according to Absa Group minimum standards.

Accountability: Stakeholder Management - Weighting: 20%
Outputs to deliver this accountability:

• Maintain and develop awareness of risk management issues and changes across relevant business units.
• Challenge and assist Key Risk Owners in assessment of Key Risk in line with the existing control environment.

Education and Experience Required

• Business degree in Accounting, Finance or Business and Information Systems. 
• Degree or Diploma in Assurance / Internal Auditing
• 5+ years’ experience in internal/external audit or commensurate experience in a major financial institution or Audit firms 
• Operational Risk Management, Assurance, Fraud and Compliance
• Minimum of 3 years in a mid-level management role in the Audit/Operational Risk environment
• Total work experience of in the region of 10 years of which a minimum of 5 years to be applicable work experience as noted above.

Knowledge & Skills: (Maximum of 6)

• Knowledge of Risk Management
• Knowledge of Banking Services
• Knowledge of Banking Legislation
• Knowledge of Financial and Operational Business Management skills
• Report writing skills.
• Project management skills

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Essential:

• Proven track record of successful management, development, implementation or enhancement of Governance, Risk Management and Control for at least 5 years. Preferred:
•  Experience in dealing with complex and multiple stakeholders.
• Exposure to all elements in all risk elements including operational risk management assurance, fraud, and compliance.
• Experience and knowledge in banking, investments, and insurance.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)