Careers at AGL- Africa Global Logistics

Mission Description               

• Conduct security risk assessments and identify vulnerabilities
• Prevent theft and damage to Company property
• Ensure regular rotation of sub-contracted security guards.
• Ensure all reported incidents are logged on the occurrence book and reported to the relevant person and proper action taken
• Lead incident investigations, liaise with the local police on any alleged intrusion into the premises or company/client cargo and follow up the case to conclusion
• Ensure all security procedures are followed by all employees and Clients within the premises
• Ensure all access points and control rooms are properly manned
• Manage CCTV, alarms, and access control systems and ensure all security gadgets/tools/equipment are in good working condition
• Maintain records of all main door keys and ensure safe custody of the same.
• Ensure all items leaving the premises are accompanied by the relevant authorization documents and gate pass.11
• Manage subcontracted Security Company on site.
• Train employees on security awareness and procedures

Profile

• Relevant Degree, Diploma, or professional certification in Security or a related field.
• Minimum of five (5) years' hands-on experience in a busy and demanding work environment.
• Strong investigative and analytical skills.

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Mission Description

• The C&F Solutions Manager is responsible for managing Customer-Focused C&F Solutions, Quality of Service, ensuring seamless coordination between customers and internal operational teams, and delivering superior customer service across freight forwarding and logistics activities. The role focuses on solution design, service delivery, issue resolution, and customer satisfaction, while supporting business growth and retention.

CF Solutions & Account Support

• Act as the primary point of contact for key customers, providing end-to-end logistics solutions across imports, exports, and multimodal services.
• Design and propose tailored CF solutions aligned with customer requirements, operational capabilities, and commercial objectives.
• Coordinate with Operations team (Sea/ Air & Road) Transport, Warehousing Team, Finance teams and other internal support Teams to ensure smooth execution of agreed solutions.
• Support RFQs, tenders, and pricing exercises by providing operational inputs and solution frameworks.

Customer Care & Service Management

• Monitor shipment milestones to ensure proactive communication with customers on shipment status, delays, and exceptions.
• Handle customer escalations, claims, demurrage/detention issues, and billing disputes in a timely and professional manner.
• Ensure adherence to agreed Service Level Agreements (SLAs) and continuously improve service performance.
• Drive customer satisfaction initiatives and service quality reviews.

Quality of Service & Data Quality Management

• Own and drive quality of service standards across all customer-facing and operational activities.
• Ensure accuracy, completeness, and timeliness of data captured in internal systems.
• Monitor data quality related to shipments, documentation, billing, milestones, and KPIs, and ensure corrective actions are implemented.
• Work closely with operations and IT/system teams to address data gaps, system issues, and process deviations.
• Promote best practices for data discipline and compliance with internal SOPs and reporting requirements.
• Support audits, KPI reporting, and management reviews by ensuring reliable and high-quality operational data.

Reporting & Process Improvement

• Prepare and analyze customer service KPIs, shipment performance reports, and service improvement action plans.
• Identify recurring issues and lead root cause analysis and corrective measures.
• Participate in implementing process improvements, digital tools, and system enhancements to improve customer experience.

Commercial & Relationship Management

• Support customer retention and growth through regular engagement, service reviews, and business development support.
• Identify upselling and cross-selling opportunities in collaboration with the sales team.
• Assist senior management with customer presentations, business reviews, and strategic planning.

Profile

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience in handling key accounts and solution-based logistics services is highly desirable
• 5 years in Logistics/ FMCG/ Supply Chain Management/Sales or Commercial Management

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Mission Description

• Senior Supervisor – Sea Export Logistics is responsible for overseeing end-to-end sea export operations, ensuring timely execution, regulatory compliance, cost efficiency, and high customer satisfaction. The role involves managing a team, coordinating with shipping lines and stakeholders, and ensuring adherence to company and international logistics standards.

Operational Management

• Supervise daily sea export operations including booking, documentation, cargo handling, and shipment execution.
• Ensure timely processing of export shipments (FCL/LCL) from origin to destination.
• Monitor shipment milestones and proactively resolve operational issues or delays.
• Coordinate with internal departments (pricing, transport, warehouse, documentation) for smooth execution.

Documentation & Compliance

• Oversee preparation and verification of export documentation (BL, Invoice, Packing List, Certificate of Origin, etc.).
• Ensure compliance with international trade regulations, customs requirements, and shipping line policies.
• Maintain accurate records and ensure timely updating of internal ERP systems.

Customer Service

• Act as a key point of contact for major clients and handle escalations effectively.
• Ensure high service levels and maintain strong relationships with customers, and partners.
• Liaise with overseas offices, carriers, and vendors for efficient cargo movement.
• Provide shipment updates and ensure proactive communication.

Team Leadership

• Lead, mentor, and supervise the sea export operations team.
• Allocate workload, monitor productivity, and ensure team KPIs are met.
• Conduct training sessions to enhance team capabilities and compliance awareness.
• Foster a performance-driven and customer-focused culture.

Vendor & Carrier Management

• Coordinate with shipping lines, NVOCCs, and transporter Teams for bookings and space allocation.
• Negotiate operational arrangements and escalate capacity constraints.
• Monitor carrier performance and maintain strong vendor relationships.

Performance & Reporting

• Track key performance indicators (KPIs) such as on-time shipment, documentation accuracy, and service quality.
• Prepare operational reports for management review.
• Identify process improvements to enhance efficiency and reduce costs.

Risk & Problem Management

• Identify operational risks and implement corrective and preventive actions.
• Handle shipment discrepancies, claims, and disputes.
• Ensure adherence to company policies, safety, and quality standards.

Profile

• Business Degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Diploma in Logistics and Distribution.
• Minimum 5 years of experience in sea export freight forwarding/logistics
• At least 2–3 years in a supervisory or team lead role.
• Strong knowledge of international shipping terms (Incoterms), customs regulations, and documentation

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Mission Description

• Reporting to the Senior Supervisor - Sea Exports. The Key responsibilities will be: -

Manage the team

• Inform the team of the entity strategy/ evolutions and communicate on required alignments
• Set goals in terms of quality of service
• Assess teams performance against set Key performance indicators develop & maintain teams competencies
• Responsible for the induction of new modules concerning TMS & DMP
• Responsible for team productivity and expertise
• Work closely with the Customer Operation Support in order to organize and plan activities of the IFFO

Manage the operational relationship with the Client

• Alert the Client in case of operational issues (potential or real) that have been escalated by the IFF operators
• Follow up on Consignments and ensure that Clients have been updated on the status in real time.

Monitor file processing

• Ensure that SOPs are applied at each step of the business process
• Monitor all documentation and ensure compliance with required laws and regulations
• Ensure tariffs for existing Clients are regularly updated
• Allocate the files to be processed to Operators. Validate the opened file before the process begins (for Clients exceeding their credit conditions, escalate to N+1 for validation)
• Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)
• Assist Operators and other staff members in case of operational issues.
• Ensure that files are regularly archived (physically & electronically, once a month at least)
• Implement all necessary actions to improve the quality of processing (process, request for additional resource, computers...)
• Control the quality of formalization & documentation of the files.

Ensure that operations are performed with respect to gross margin & disbursements anticipated when quotations have been issued.

• Get to know the exact details of quotations related to operations in progress
• Select the most efficient means to the operations to be performed, with respect to quotations validated by the Client (preferences)
• Validate the supplier invoice file allocations & amounts
• Validate Client invoices and corresponding attachments aligned to quotation & submission by Operators.
• Check the disbursements of each file
• Constantly liaise with customs declaration team at the ports to ensure customs documentation are paid for and lodged/ released in good time to ensure smooth handing over of export shipments in port
• Liaise with credit control department on collection of outstanding payments both from cash and credit clients.
• Control the costs of the IFF unit in line with approved budget
• Alert/Inform Management in case of significant operational issues which may impact on quality

Profile

• Diploma in Clearing and Forwarding or related field.
• East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
• Knowledge of Single Customs Territory
• Minimum of 4 Years experience in sea export freight forwarding/logistics
• Experience in a supervisory or team lead role will be an added advantage.

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Mission Description

• The successful applicant will be responsible for the following key result areas: -

Handle day-to- day operational relationship with the client

• Receive the orders from Clients.
• Request for missing documentation and more detailed instructions, if necessary, from the client.
• Inform the client of the files processing progress in real time.
• Proactively resolve Client queries.

Manage the file processing

• Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file.
• Process export documentation for shipments
• Book cargo with shipping lines
• Organize transport for delivery of containers for stuffing /POR
• Follow up with shipping lines on the arrival of vessels
• Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval
• Update the system
• Regularly archive the files (physically & electronically)
• Ensure that client files have all the required attachments and copies of these maintained on file

Alert/Inform Management

• Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

Profile

• Diploma in Clearing and Forwarding.
• East Africa Freight Forwarding Practicing Certificate will be an added advantage.
• 2 years' experience in C & F.

go to method of application »

Mission Description

• In the Sea Exports Department. The successful applicant will be responsible for the following key result areas: -

Handle day-to- day operational relationship with the client

• Receive the orders from Clients.
• Request for missing documentation and more detailed instructions, if necessary, from the client.
• Inform the client of the files processing progress in real time.
• Proactively resolve Client queries.

Manage the file processing

• Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file.
• Process export documentation for shipments
• Book cargo with shipping lines
• Organize transport for delivery of containers for stuffing /POR
• Follow up with shipping lines on the arrival of vessels
• Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval
• Update the system
• Regularly archive the files (physically & electronically)
• Ensure that client files have all the required attachments and copies of these maintained on file

Alert/Inform Management

• Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.

Profile

• Diploma in Clearing and Forwarding.
• East Africa Freight Forwarding Practicing Certificate will be an added advantage.
• 2 years' experience in C & F.