Careers at Airtel

Job Description

• Reporting to the Risk and Compliance Manager, the role holder will be responsible for supporting the implementation of the Risk and Compliance framework, ensuring compliance with regulatory requirements and strengthening risk controls across Airtel Money. The role will also support the implementation of internal policies aimed at mitigating risk and revenue loss. 

Responsibilities

• Support in the identification and assessment of risks associated with Airtel Money’s current and future business activities, including new and existing products, services and business relationships.
• Assist in the preparation of regulatory compliance reports, Board and Senior Management reports.
• Conduct due diligence and enhanced due diligence (EDD) reviews for Airtel Money customers, agents, partners and merchants, including ongoing monitoring of high-risk clients.
• Conduct deep-dive investigations on flagged high-risk accounts and prepare Suspicious Activity Reports (SARs).
• Support investigation of suspicious transactions and preparation of Suspicious Transaction Reports (STRs) for review by the Money Laundering Reporting Officer (MLRO).
• Conduct ongoing transaction monitoring to identify suspicious activities that warrant further investigation or reporting.
• Assess, test and refine automated transaction monitoring thresholds to improve alert accuracy and identification of suspicious transactions.
• Support internal and external audits, including provision of audit artefacts and tracking of statutory and internal audit issues to closure.
• Design and execute SQL queries to extract, analyse transactional and related data to support Risk and Compliance reviews, management and regulatory reporting. 

Qualifications

• Bachelor’s degree in business, Finance, Accounting, Computer Science, Economics, Risk, Law or a related field with 2 to 5 years ‘experience requisite experience within a Fintech or Financial Services environment.     
• AML/CFT qualification will be an added advantage.
• Sound proficiency in SQL and Excel, with knowledge in Python.
• Strong knowledge of AML regulations, KYC requirements and financial crime prevention frameworks.
• Hands-on experience with AML monitoring systems, transaction monitoring tools and case management platforms.
• Strong analytical and investigative skills with keen attention to detail.
• Strong data analytics skills and understanding in audit process.
• Good business acumen with strong communication, presentation and report-writing skills.
• Ability to work effectively in a fast-paced, deadline-driven environment while maintaining accuracy and compliance

End Date 1st October 2026

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Job Description

• Reporting directly to the Marketing Director the role holder will be responsible for driving prepaid revenue growth through the development and execution of customer lifecycle management initiatives, retention programs, and usage stimulation campaigns. The position is accountable for maximizing customer value, enhancing base stickiness, reducing churn, and increasing customer engagement across voice and non-voice products

Responsibilities

• Drive prepaid revenue growth through the design and implementation of targeted voice and non-voice initiatives.
• Develop and execute customer retention and loyalty programs to improve customer stickiness and reduce churn.
• Monitor customer behavior, network activity, and usage trends to identify growth opportunities and areas requiring intervention.
• Design and manage campaigns aimed at reactivating inactive customers and increasing customer lifetime value.
• Analyze campaign performance and customer movement trends, providing actionable insights and recommendations.
• Develop forecasts and performance reports to support decision-making and business planning.
• Serve as the focal point for reporting and analysis relating to Customer Lifecycle Management (CLM) and Usage & Revenue 
• Work closely with Customer Experience, Commercial, Technology, Finance, and other stakeholders to ensure successful implementation of commercial initiatives.
• Ensure flawless execution of tariffs, promotions, and customer offers while minimizing customer complaints and operational risks.
• Drive initiatives aimed at increasing usage across voice and data products and optimizing customer value realization. 

Qualifications

• Graduate degree in Marketing, Finance, Economics, Statistics, Data Analytics, or related field.
• Minimum of 5-8 years' experience in the telecommunications industry, preferably within commercial, marketing, customer lifecycle management, or revenue management functions.
• Strong analytical and business acumen with the ability to translate data into actionable insights.
• Excellent project management and stakeholder management skills.
• Strong leadership and coaching capabilities.
• Excellent written and verbal communication skills.
• High level of attention to detail and strong problem-solving abilities.
• Results-oriented with the ability to influence decisions across senior leadership teams.
• Ability to work effectively in cross-functional teams and manage multiple priorities.

End Date 4th October 2026