Careers at Co-operative Bank of Kenya

LOAN RECOVERIES OFFICER (REF: LRO/03/24)

Reporting To: Credit Manager

Duties & Responsibilities

Ensure all loans advanced are recovered as per schedule.

• Ensure all loans on check off are properly fed into the payroll in an accurate and timely manner.
• Ensure all loans paid via standing orders are updated accordingly.

Loan Monitoring and Portfolio Performance.

• Monitor Credit Portfolio for compliance with performance requirements.
• Review Status of each loan against original repayment expectations.

Recovery of Non-Performing Loans (NPL).

• Manage NPLs and take appropriate recovery actions.
• Promptly recover delinquent loans as per loan agreement and Credit Policy.

Collection of all loan related revenues

• Ensure that all interest related revenues are collected.
• Collect all fines and penalties accruing on default or delinquency.
• Ensure all loan related fees are collected.

Loan Restructuring (Extensions and Modifications).

• Review Loan Restructuring requests, access necessity and feasibility for such requests.
• Make recommendations for approval by Credit Manager.

Reporting and Provisioning.

• Regularly report overall portfolio performance.
• Liaise with Finance department to ensure that necessary provisioning is done as per the regulatory requirement.

Customer Service.

• Maintain a positive and professional relationship with Customers and business partners for effective credit management.
• Ensure requisite credit information sharing and referencing with subscribed Reference Bureau and regulatory requirements.

Any other duties assigned by Credit Manager or CEO.

Qualifications & Skills

• Business related degree or its equivalent.
• CPA PART 2 – Professional Qualification in credit management will be an added advantage.
• At least 3 years’ experience in debt recovery.
• Proficiency in Ms. Office suite.
• Possess excellent analytical skills.
• Possess excellent communication and interpersonal skills.
• Be of exemplary integrity and honesty.
• Be proactive and have initiative.
• Be Firm and Assertive.

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TELLER (REF: TEL/03/24)

Duties & Responsibilities

• Receive cash from the accountant and be fully responsible for such cash.
• Receive cash from customers and pay customers against proper documentation.
• Collects payments by accepting cash, cheque, and charge payments from customers.
• Provides pricing information by answering customer questions.
• Maintains checkout operations by following policies and procedures; reporting needed changes.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.
• Prepare the daily cash report reconciling remaining cash with the transactions of the day to establish any shortages or excess.
• Management of mobile money transactions e.g. paybill and M-pesa float management.
• Collating of cheques for banking.
• Petty cash float management.
• Any other work as given by the Supervisor.

Qualifications & Skills

• Business related degree or its equivalent.
• Minimum CPA Part 2.
• At least 2 years’ experience in accounting field.
• Proficiency in Ms. Office suite.
• Possess excellent communication and interpersonal skills.
• Be of exemplary integrity and honesty.
• Be proactive and have initiative.