Careers at Gulf African Bank

• To achieve business growth in the SME segment. The role holder will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.

Key Responsibilities:

• Acquisition: Business Development
• To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
• Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
• To ensure acquisition of customers to digital channels
• To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity
• Portfolio profitability (Cross-sell & Retention)
• Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
• Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
• Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
• Ensure customers are notified of maturing fixed deposits for appropriate action and encourage retention
• Assist in Resolving client queries in a timely and appropriate manner
• Assist in collaborating with product specialists, to deliver effective customer solutions.
• Ensure Fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
• Assist in growth of given portfolio through the use of desired channels such as the SME Business Hubs/ digital platforms i.e. B2 B
• Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
• Ensure all customers are on-boarded on a digital platform i.e. Gab Pesa, Internet banking
• Ensure Product Per Customer of 5 across the portfolio
• Understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
• Evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank’s set turnaround times.
• Customer Service and customer information
• Obtaining account opening documentation from new customers
• Opening of accounts for customers in the system and ensuring minimum required information is captured and customer given a CIF number.
• Following up with customers in the portfolio for missing information
• Ensure all customer engagements are recorded accordingly
• Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc.
• Compliance:
• Ensure compliance with both internal and external regulatory requirements (KYC, AML and other bank processes.
• Continuously follow business operational and credit policies ensuring their compliance.

Qualifications and Experience

• Bachelor’s degree in any field
• At lease 2-3 years experience in managing clients
• Excellent interpersonal skill
• Excellent communication and presentation skills

go to method of application »

• To achieve business growth in the SME segment. The role holder will have a holistic view of all accounts within his/her portfolio, using lead generation and account prioritization to cross sell Bank products and extract value from said portfolio whilst maintaining/ building customer relationship and account information.

Key Responsibilities:

• Acquisition: Business Development
• To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
• Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
• To ensure acquisition of customers to digital channels
• To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity
• Portfolio profitability (Cross-sell & Retention)
• Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
• Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
• Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
• Ensure customers are notified of maturing fixed deposits for appropriate action and encourage retention
• Assist in Resolving client queries in a timely and appropriate manner
• Assist in collaborating with product specialists, to deliver effective customer solutions.
• Ensure Fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
• Assist in growth of given portfolio through the use of desired channels such as the SME Business Hubs/ digital platforms i.e. B2 B
• Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
• Ensure all customers are on-boarded on a digital platform i.e. Gab Pesa, Internet banking
• Ensure Product Per Customer of 5 across the portfolio
• Understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
• Evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank’s set turnaround times.
• Customer Service and customer information
• Obtaining account opening documentation from new customers
• Opening of accounts for customers in the system and ensuring minimum required information is captured and customer given a CIF number.
• Following up with customers in the portfolio for missing information
• Ensure all customer engagements are recorded accordingly
• Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc.
• Compliance:
• Ensure compliance with both internal and external regulatory requirements (KYC, AML and other bank processes.
• Continuously follow business operational and credit policies ensuring their compliance.

Qualifications and Experience

• Bachelor’s degree in any field
• At lease 2-3 years experience in managing clients
• Excellent interpersonal skill
• Excellent communication and presentation skills

go to method of application »

As Branch Manager, you are the strategic driver of Branch profitability and market penetration. You will be responsible for leading a team, ensuring operational excellence, delighting customers, and aligning all activities to the Bank’s overarching strategy.

Key Responsibilities:

• Drive Business Growth & Market Presence
• Lead aggressive execution of business development initiatives to grow customer base, deposits, and lending.
• Develop and implement branch business plans, budgets, and forecasts, adjusting as needed to meet dynamic market needs.
• Support marketing initiatives and monitor and provide regular feedback on products performance.
• Deliver Operational Excellence & Compliance
• Champion a superior customer experience that fosters satisfaction and loyalty.
• Enforce rigorous risk management practices, optimize costs, and ensure profitability.
• Oversee branch safety, compliance with regulatory and internal policies — including Shariah principles, KYC, and AML.
• Lead Credit Success & Recovery
• Offer tailored solutions by understanding client needs and matching them with the Bank’s offerings.
• Ensure timely and complete credit applications and fast-track approvals through active coordination.
• Proactively manage collections, especially for high-value clients, with timely follow-up on arrears.
• Inspire & Build High-Performing Teams
• Provide clear direction, performance leadership, and motivation to the Branch team.
• Mentor and develop staff, identify skill gaps, and recommend targeted learning interventions.

Qualifications and Experience

• Bachelor’s degree in a business-related field required; professional banking qualifications (e.g., AKIB) are a plus.
• At least 5 years of progressive banking experience, with proven leadership and strong performance results.
• Sound knowledge of branch operations, banking policies, legal/regulatory frameworks, and risk management.

go to method of application »

• To ensure the stability, integrity, and optimal performance of the Bank’s database environments by managing, securing, and optimizing all enterprise databases across Oracle, Microsoft SQL Server, MySQL, PostgreSQL, and other supported platforms. The role is responsible for database design, performance tuning, high availability, backup and recovery,and compliance with regulatory and security standards to support critical banking operations.

Key Responsibilities:

• Database Administration
• Administer, maintain, and support Oracle, Microsoft SQL Server, MySQL, and PostgreSQL database systems.
• Install, configure, and upgrade database servers and related tools.
• Implement database security, encryption, and user access controls in compliance with internal and regulatory requirements.
• Perform regular database health checks, integrity verification, and maintenance activities.
• Performance and Optimization
• Monitor database performance, identify bottlenecks, and optimize SQL queries, indexes, and storage.
• Conduct capacity planning and implement tuning strategies to ensure optimal performance and scalability.
• Analyse trends and recommend improvements to database architecture and processes.
• Backup, Recovery, and High Availability
• Implement and manage backup and disaster recovery strategies using RMAN, or equivalent tools.
• Ensure databases are configured for high availability and replication between Production and DR sites.
• Regularly test and document restore and recovery procedures.
• Security and Compliance
• Enforce database security policies, including data encryption, audit logging, and leastprivilege access.
• Support compliance with CBK, PCI-DSS, GDPR, and internal IT security frameworks.
• Apply security patches and address vulnerabilities in coordination with the IT Security team.
• Automation and Scripting
• Automate routine administrative tasks using PowerShell, Python, Bash, or SQL scripting.
• Develop scripts for monitoring, alerting, and reporting on database performance and
• availability.
• Collaboration and Support
• Work closely with application developers, system administrators, and network engineers to ensure seamless integration and system stability.
• Provide advanced technical support for database-related incidents and participate in root cause analysis.
• Participate in IT projects including system upgrades, migrations, and application deployments.
• Disaster Recovery & Business Continuity
• Support and test database recovery procedures as part of the BCP/DR drills.
• Maintain DR documentation and ensure replication and synchronization between
• production and standby databases.

Qualifications, experience and job specific competencies

Qualifications and experience

Education

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.

Experience

• 5 years of experience in database administration within a complex, mission-critical environment.
• Proven experience managing Oracle and Microsoft SQL Server databases preferably in a financial or banking setup.
• Experience with MySQL, PostgreSQL, and other RDBMS platforms.
• Exposure to cloud-based databases (Azure SQL, AWS RDS) is an added advantage.