Branch Manager- Bondeni at Gulf African Bank

As Branch Manager, you are the strategic driver of Branch profitability and market penetration. You will be responsible for leading a team, ensuring operational excellence, delighting customers, and aligning all activities to the Bank’s overarching strategy.

Key Responsibilities:

• Drive Business Growth & Market Presence
• Lead aggressive execution of business development initiatives to grow customer base, deposits, and lending.
• Develop and implement branch business plans, budgets, and forecasts, adjusting as needed to meet dynamic market needs.
• Support marketing initiatives and monitor and provide regular feedback on products performance.
• Deliver Operational Excellence & Compliance
• Champion a superior customer experience that fosters satisfaction and loyalty.
• Enforce rigorous risk management practices, optimize costs, and ensure profitability.
• Oversee branch safety, compliance with regulatory and internal policies — including Shariah principles, KYC, and AML.
• Lead Credit Success & Recovery
• Offer tailored solutions by understanding client needs and matching them with the Bank’s offerings.
• Ensure timely and complete credit applications and fast-track approvals through active coordination.
• Proactively manage collections, especially for high-value clients, with timely follow-up on arrears.
• Inspire & Build High-Performing Teams
• Provide clear direction, performance leadership, and motivation to the Branch team.
• Mentor and develop staff, identify skill gaps, and recommend targeted learning interventions.

Qualifications and Experience

• Bachelor’s degree in a business-related field required; professional banking qualifications (e.g., AKIB) are a plus.
• At least 5 years of progressive banking experience, with proven leadership and strong performance results.
• Sound knowledge of branch operations, banking policies, legal/regulatory frameworks, and risk management.