Careers at HF Group

Principle Accountabilities

Core Development

• Frontend Development: Design and develop responsive, high-performance user interfaces using TypeScript and modern frontend frameworks.
• Backend Integration: Collaborate with Django backend systems to ensure seamless API integration and data flow.
• Performance Optimization: Implement efficient frontend solutions that handle complex financial data visualization and real-time analytics.

Data Analytics & Visualization

• Interactive Dashboards: Build and maintain executive-level dashboards .
• Embedded Analytics: Support in democratization of Data access across the group.
• Predictive Modelling Interface: Create user-friendly interfaces for advanced data analytics and predictive modelling tools.
• Customer Insights: Implement personalization features and customer insight visualization components.

Automation & Process Improvement

• Python Automation: Develop and maintain Python-based automation scripts for ETL, ELT data processing and report generation.
• Scorecard Automation: Lead the complete automation of Balanced performance Team Scorecards.
• Back-Office Integration: Design and implement automation solutions
• Support Routine Data Migration into the warehouse: Support the migration and automation.
• Digitized and Scheduled Report Delivery.
• Implementation of Self-Updating Dashboards and Reports.
• Automation of Business Intelligence Reporting Workflows.

Strategic Initiatives

• Data Strategy Implementation: Support the execution and adaptation of bank-wide data strategy initiatives.
• Design and Deployment of Mission-Critical Platforms: Cost origination platform or other key strategic platforms.
• Data Warehouse Development and Integration: Collaborate on data warehouse development of data initiatives : Data consolidation, robust data validation, cleansing, and transformation, develop scalable foundation for data models(AI, ML, business Intelligence applications), Adoption initiatives.
• Business Intelligence Reporting: Development of executive-level business insight reports.

Key Competencies and Skills

Technical Competencies

• Financial dashboards, KPIs, and performance metrics development (translating business requirements into technical solutions)
• Knowledge of data architecture, BI solutions, and cost/profitability analysis.
• Application of automation and data visualization best practices:
• Regulatory reporting, compliance, and audit, financial operations, risk management and compliance awareness.
• Design Thinking: Ability to apply design thinking principles to problem-solving and user experience design.

General Competencies

• Strong problem-solving and analytical thinking.
• Effective collaboration and stakeholder engagement.
• Attention to detail with high-quality solution delivery.
• Proven project management and strong organizational skills in fast-paced, dynamic environment.
• Demonstrated ability to lead technical teams and mentor junior developers.

Minimum Qualifications, Knowledge and Experience

Academic & Professional Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Certification in relevant data tools or project management methodologies (e.g., Data Analytics, Tableau, Power BI, Agile, Python proficiency, Collaborative development workflows, Testing frameworks) is an advantage.

Experience

• Experience with automated testing frameworks and CI/CD pipelines.
• Financial Sector Experience: Exposure to banking, fintech, or financial services preferred.

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Principle Accountabilities

• Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services, and other forms of media. All engagements must be on the CRM.
• Ensure that all client engagements, from prospecting to closure, are in the CRM.
• Conduct surveys to identify the prices of competing properties on the real estate market and relay the same to their supervisor.
• Provide periodic (daily, weekly and monthly) sales reports (client pipeline) to company management on sales operations and generated returns using CRM systems.
• Build and maintain relationships with clients by providing support, information, and guidance through the entire customer journey.
• Participate in the promotion of property sales at organized events such as expos, site activations, and mall activations, among others.
• Follow up and ensure the preparation and approval of documents such as booking forms, offer letters, sale agreements and transfer documents.
• Upload customer payment evidence to the CRM for validation.
• Ensure customer payment plans are followed up on and all collections are done on time.
• Achieve 85% compliance with customer payment plans.
• Issue cancellation notices through the CRM as per policy.
• Ensure all mortgage clients are identified early and their mortgage applications are created and tracked centrally.
• Ensure compliance with real estate laws and policies when conducting property sales.
• Act with high levels of professionalism in all client engagements

Key Competencies and Skills

• Excellent communication, influencing and negotiating skills.
• Good organization and administrative skills.
• High integrity.
• A strong team player.
• Ability to perform with minimal supervision.
• Ability to adopt a flexible approach to meet targets and the needs of the business.

Minimum Qualifications, Knowledge and Experience

Academic Qualifications

• Higher National Diploma or Degree in Business Administration, Marketing, or a related field.
• A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.

Experience

• At least 1 year of experience working as a marketer or sales executive in the real estate sector.
• Experience in using customer relationship management tools.

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Principle Accountabilities

Relationship Management & Customer Service

• Provide High Net Worth (HNW) clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.
• Identify financial and non-financial requirements of HNW clients by conducting financial needs analysis.
• Ensure clients are aware of all the Privileges & Solutions offered under Ultimate Banking (for UB Clients)
• Ensure clients are aware of all financial services offered by the bank- drive full service bank agenda.
• Use systems effectively for customer contact management, sales and service activity.
• Ensure delivery of service promise for improved customer satisfaction levels.
• Minimize client attrition.
• Ensure set Complaint Management processes are followed and TATs are met.

Business Development

• Source New Business from Personal Banking & Ultimate Banking clients through referrals, marketing activities and personal contacts.
• Develop the Ultimate Banking customer base and expand the unit’s business growth through marketing of the Ultimate banking products and services.
• Enhance HF Ultimate Banking & Personal Banking sales/ revenues and promote cross selling of bank products to all existing clients.
• Achieve Revenue goals, Sales and Portfolio growth targets across a range of products and services.
• Achieve Product Holding per customer growth targets
• Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.
• Participate in SME and Institutional Bank customer calls for marketing initiatives.
• Drive segment based focus products agenda and conduct branch product trainings.
• Complete training programs allocated in line with your Role.

Controls

• Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
• Strong responsibility for ethical selling to customers with complete disclosure about products and services.
• Ensure Portfolio allocated is closely monitored and actions recommended are diligently executed.
• Ensure required approvals are obtained before authorizing payments.
• Monitor overdrawn accounts/ overdue loans  and follow up for clients to regularize.
• Ensure accounts are not overdrawn without authorization.
• Adhere to set processes and procedures.

Key Competencies and Skills

Technical Skills

• Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank’s operations and processes and excellent knowledge of Bank policies and procedures
• Audit Standards and Legislations: Good knowledge of International Accounting and Audit Standards, and Legislations.
• Compliance and Regulatory Framework: Good understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.
• Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail.
• Intricate understanding of products pertaining to HNW customers both internal and external (competitors).
• Basic market knowledge of various investment vehicles / markets/ economics.
• Strong interpersonal skills and appreciation for diversity.
• Team player with ability to train, develop and mentor junior staff.
• Relationship Management skills.
• Networking Skills.

Personal Attributes

• Communication and Interpersonal Skills: Ability to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work individually and as part of a team.
• Results and Achievement Oriented: strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards.
• Personal Ethics: Must be honest, fair, just but firm with himself, and of high integrity.
• Negotiation Skills: Must be a good negotiator, particularly in changing behavior and work practices but always seek a Win/Win outcome.
• Extrovert/ Amiable personality. 

Minimum Qualifications, Knowledge and Experience

Academic & Professional Qualifications

• Bachelor’s degree in a business related field.
• Master’s Degree will be an added advantage.
• Retail Banking Associate (RBA UK).
• Customer Relationship Management Course.
• CISI Certified Level 1 will be an added advantage.

Experience

• Minimum 3 years’ experience in similar job with a financial services institution.

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Principle Accountabilities

• Deal with all requests to access files and keep logs of borrowed Employee files.
• Develop an efficient filing system to make updating and retrieving files easier.
• Check incoming paperwork and make sure they are stored in the respective files.
• Set up and review documentation records systems.
• Prepare, scan, reassemble and index documents.
• Sort all papers alphabetically and according to content, dates, significance etc.
• Create or update records with new files and information.
• Store all paperwork in designated places securing the important documents.
• Enter paperwork into an electronic system either by data entry or by using optical scanners.
• Monitor inventory of files, confidential documents and report shortages.
• Advise on new records management policies, providing a framework to guide the staff in the management of their records and use of Documents Management.
• Locate and isolate outdated or unnecessary records ready for disposition or transfer to the archive according to the Records Management policy.
• Find, retrieve and disburse information from files in response to phone or physical requests from authorized staff.
• Keep complete and accurate records of documents requested, filed or removed, using appropriate physical and electronic registers as well as tracking documents removed from files to employees that requested files/documents are returned after use for proper storage.
• Ensure compliance with relevant legislation and regulations on confidentiality and Data.
• Follow policies and confidentiality dictations to safeguard data and information.
• Carry out regular records Audit to ensure all documents & staff files are well secured and accounted for.
• Any other duty that may be assigned by the Line Supervisor, Head of HR or any authorized officer.

Key Competencies and Skills

Technical Competencies

• IT Skills.
• Data entry skills.
• Digital record management skills.

General Competencies

• Results oriented.
• Good command of English both oral and written.
• Dependable with a respect to confidentiality and policies.
• Excellent interpersonal skills.
• Negotiation skills.
• Team player.
• High integrity.
• Discretion.

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in Records Management or related field.
• Proven experience as a records officer or file clerk.
• Knowledge of filing systems.
• Very good knowledge of MS Office and office equipment such as photocopier, scanner etc.
• Good command of English both oral and written.
• Dependable with a respect to confidentiality and policies.