Careers at Jordan Hospital

Requirements

• Diploma in Business Administration, Office Administration, Customer Service, or a related field.
• Minimum 2–3 years' experience in a receptionist or front office role.
• Certificate in Customer Service, Public Relations (PR), or Administration is an added advantage.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Strong communication and interpersonal skills.
• Well-presented, professional, and customer-oriented.
• Certificate of Good Conduct is an added advantage.
• Digital marketing skills are an added advantage.

Responsibilities

• Welcome and attend to patients, visitors, and clients professionally.
• Receive, screen, and direct telephone calls and respond to inquiries.
• Register and direct patients to the appropriate hospital departments.
• Provide accurate information about hospital services, operating hours, and procedures.
• Schedule appointments and support patient flow and front office coordination.
• Maintain accurate visitor records, appointment logs, and other administrative documents.
• Handle incoming and outgoing correspondence and emails.
• Maintain a clean, organized, and welcoming reception area.
• Protect patient confidentiality and comply with hospital policies and procedures.
• Support customer service initiatives and handle patient concerns courteously.
• Assist with basic digital marketing and communication activities when required.
• Perform other relevant administrative duties as assigned.

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Requirements

• Higher National Diploma or Bachelor's Degree in Human Resource Management.
• Must be a registered member of the Institute of Human Resource Management (IHRM).
• Minimum of 2 years' experience in a combined HR and administrative role, preferably in the healthcare or service sector.
• Sound understanding of HR practices, labour laws, employee relations, performance management, and compliance requirements.
• Strong organizational, communication, leadership, and people management skills.
• Proficiency in Human Resource Information Systems (HRIS) and Microsoft Office Suite.

Responsibilities

• Coordinate recruitment, selection, onboarding, and placement of employees.
• Maintain accurate and confidential employee records and HR documentation.
• Develop, implement, and review HR policies and procedures in line with applicable labour laws.
• Manage employee relations, workplace grievances, disciplinary processes, and conflict resolution.
• Coordinate staff performance appraisals and support employee development and training.
• Monitor staff attendance, leave management, and workforce planning.
• Ensure compliance with labour laws, statutory requirements, and hospital policies.
• Advise management on HR matters, staffing needs, and employee welfare.
• Support payroll administration and maintain accurate HR data.
• Promote a professional, ethical, and positive working environment.
• Prepare HR reports and maintain HRIS records.
• Perform other relevant duties assigned by hospital management.