Careers at KCA University (KCAU)

JOB OBJECTIVE

• The position holder provides a wide variety of technical and clerical services, including information and reference service, reader’s advisory, cataloging, circulation services, Library administrative support, security of library resources and patrons and make certain that only authorized users make use of the library.

DUTIES AND RESPONSIBILITIES:

• Manage resources such as books, journals, website information, and user enquires
• Circulation of Library resources to authorized library users as well as maintaining circulation files, records and statistics.
• Deliver information and learning skills courses for students and staff.
• Ensure only authorized items leave the library (checking to ensure that overdue items/books do not go out of the library.
• Ensure unauthorized items such as big bags and food stuffs are not brought into the library.
• Make sure the library surrounding (environment) is conducive for learning i.e. free from noise and loud music.
• Inform the Head of Library Services in cases of emergency, irregularities such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences
• Assist in the enforcement of library regulations;
• Assist in the movement of library books and other library resources across floors.
• Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.

QUALIFICATIONS AND EXPERIENCE

• Diploma in Library and Information Science
• Knowledge of Library operations.
• Basic knowledge in security matters in library
• People skills.

OTHER SKILLS AND COMPETENCIES

• At least 2 years’ relevant working experience.

COMPETENCIES

• Public Safety and Security – Knowledge of relevant equipment, policies, procedures, and strategies to promote effective library security operations for the protection of people, data, property, and institutions.
• Excellent Customer Service skills
• Computer literate
• Excellent communication skills

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JOB OBJECTIVE

• The position holder shall be responsible for training and supporting Open and Distance Education (ODE) instructors in creating/developing and updating electronic/digital content.

DUTIES AND RESPONSIBILITIES:

• Production of multimedia digital assets to support online learning.
• Train users on the use and development of multimedia content.
• Ensure seamless integration of multimedia content within the LMS, ensuring content is accessible and user-friendly.
• Plan, shoot, edit and produce instructional videos, lectures, and tutorials using video editing software and equipment.
• Ensure the quality and functionality of multimedia content, testing for compatibility and accessibility.
• Keep multimedia content up to date, making necessary revisions and updates based on feedback and changes in course materials and current trends.
• Support the development of online course content and the production process.
• Provide technical support to students and instructors using the LMS, assisting with any multimedia-related issues.
• Stay updated on industry trends, emerging technologies, and best practices for online education to enhance the quality of multimedia content.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Multimedia Design, Instructional Design, or any related Computing field.
• Master’s Degree in Multimedia Development is an added advantage.

OTHER SKILLS AND COMPETENCIES

• At least three (3) year’s proven experience in multimedia development, preferably in e-learning content creation
• Must have supervised employees in general support services
• Demonstrable knowledge of Moodle Learning Management System (LMS) and its functionality.

COMPETENCIES

• Proficiency with multimedia authoring tools and software, such as Adobe Creative Suite, Articulate Storyline, Adobe-InDesign, Photoshop, Corel Draw, Adobe Flash or similar.
• Strong video production and graphic design skills and the ability to create engaging visuals.
• Strong technical problem-solving and troubleshooting skills.
• Excellent communication and collaboration abilities.
• Detail-oriented and self-motivated with the ability to work independently.

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JOB OBJECTIVE

• The position holder shall be responsible for training and providing technical support to Open and Distance Education (ODE) instructors and learners.

DUTIES AND RESPONSIBILITIES:

• Monitor the Moodle Learning Management System (LMS), including setting up accounts and courses.
• Train instructors and learners in LMS technology-related practices and procedures as directed.
• Support instructors and learners in the use of the LMS and other teaching and learning tools.
• Provide technical support to users regarding the LMS functionality, navigation, and troubleshooting.
• Assist users with course creation, enrolment, and management within the LMS platform.
• Troubleshoot and resolve issues related to course content, quizzes, assignments, and grades
• Execute and restore the LMS backups in collaboration with the Coordinator, Information Technology and Technical Support.
• Support instructors in the adoption of new and current online pedagogical techniques.
• Research, evaluate and recommend emerging educational technologies.
• Perform other job-related tasks as may be assigned.

QUALIFICATIONS AND EXPERIENCE

• Bachelors’ degree in Instructional Technology, Educational Technology, Information Technology or any relevant degree in Computing
• Linux Administration and/or MySQL Database Administration certification will be an added advantage.

OTHER SKILLS AND COMPETENCIES

• At least three (3) year’s proven experience in working with the administration and technical support in Moodle LMS
• Experience in online user training and technical support.
• Experience working with multi-media authoring tools, collaborative tools, and digital learning materials.

COMPETENCIES

• Strong customer service orientation.
• Excellent written and oral communication skills.
• Proven experience in technical support or user support roles, preferably with a focus on Moodle LMS.
• Strong understanding of Moodle LMS functionality, administration, and customization options.
• Proficiency in troubleshooting technical issues related to Moodle LMS course management, permissions, and access