Careers at KCB Bank Kenya

KEY RESPONSIBILITIES 

• Develop and implement business strategies to deliver performance and growth targets of the Branch. 
• Execute the Bank’s and Regional Business Strategies at the branch level. 
• Lead the development and implementation of business development initiatives with a focus on growing branch business volumes, customer base and income in line with business strategy. 
• Drive employee development and engagement within the branch. 
• Build a motivated, committed and focused branch team. 
• Provide the overall coordination, leadership and management of performance at the branch. 
• Develop and implement sales and profitability plans to ensure achievement of Branch targets. 
• Promote the provision of excellent customer service in the branch to facilitate superior customer experience and business growth. 
• Oversee effective delivery of operations and services in the branch in line with agreed services standards. 
• Champion compliance and adherence to Bank’s policies and procedures especially as relates to credit, service and compliance for better risk management and mitigation. 
• Ensure security and safety of Bank’s assets, including structures, equipment, inventory and cash. 
• Enhance Brand Equity by actively participating in community, business and industry forums to build a network of contacts that improve the presence and reputation of the Branch and the Bank in the local area. 
• Any other assignment by the Line Manager.

WORK EXPERIENCE

• Ten (10) years banking experience in either Branch Management or Sales, Service, Relationship Management or Operations and of which 5 years must have been in mid management position.
• Must have served as a Branch Manager for not less than three (3) years in a large or medium branch. 
• Experience either in Corporate Relationship management, premium customers management or managing large team of staff (20 staff and above) will be an added advantage. 
• Sound knowledge of banking services, products and solutions including lending and credit administration. 
• Proven success in customer service, relationship management and business development. 
• Strong communication, analytical, and problem-solving skills. 
• Strong Leadership, Supervisory and team management skills.

QUALIFICATION & CERTIFICATIONS

• University Degree from a recognized University. 
• Professional qualification in Banking or Sales / Marketing. 
• Master’s degree in a Business-related field from a recognized University is an added advantage.

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KEY RESPONSIBILITIES:

• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. 
• Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems. 
• Implement system changes through automation, process change, management solutions and training. 
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses. 
• Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
• Responsible for researching, developing and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.
• Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation

DAILY RESPONSIBILITIES: 

• Managing the bank’s Application Support Team including the planning, coordination and review of work plans for applications support staff; assigning work activities, projects and programs; reviewing and evaluating work practices and processes
• Analyzing business systems that support payments, back-office treasury and trade finance to determine effectiveness, identifying inadequacies, inefficiencies and problems
• Ensuring that effective liaison and communication is maintained with end-users, suppliers and management, such that problems can be minimized, and opportunities identified. This includes the operation of effective application change control. Attending interdepartmental meetings as subject matter expert
• Troubleshooting and providing 2nd and 3rd level support for these applications. This includes providing remedial support for all operational failures ensuring that initial resolutions are followed up with full corrective actions.

The Person

For the above position, the successful applicant should have the following: 

• Bachelor’s degree in computer science or IT or Information Systems or related.
• Professional Qualifications in MCP/MCSA/MCSE /MCITP/ITIL, LINUX/UNIX Administration, Database Management is an added advantage
• Master’s degree in IT, Management or related is an added advantage.
• 4 years’ work experience computer platforms and operating systems 
• 4 years’ work experience services and activities of an information systems and analysis program
• 4 years’ experience in application software installation and support 
• 3 years’ experience in installation, administration, monitoring, upgrading and problem resolution of central application software systems
• 3-year experience supervision and training.
• 3-year experience in Basic budgeting, contracting, purchasing practices, policies and procedures
• 3-year experience Methods and techniques used in the installation, administration, monitoring, upgrading and problem
• 3-year experience Principles and procedures of quality assurance and security related to complex, large computer systems and applications
• 3-year experience Principles and practices of application development and troubleshooting
• 2-years’ experience in Principles of contract negotiation and administration
• 2-year experience Principles and practices of project management and administration
• Demonstrate Effective analysis, communication, presentation and customer relationship skills
• Demonstrate Knowledge of relevant industry (banking) practice

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KEY RESPONSIBILITIES

• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. 
• Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems. 
• Implement system changes through automation, process change, management solutions and training. 
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses. 
• Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
• Responsible for researching, developing and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.
• Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation

DAILY RESPONSIBILITIES:

• Managing the bank’s Application Support Team including the planning, coordination and review of work plans for applications support staff; assigning work activities, projects and programs; reviewing and evaluating work practices and processes
• Analyzing business systems that support process workflows and automation to determine effectiveness, identifying inadequacies, inefficiencies and problems.
• Ensuring that effective liaison and communication is maintained with end-users, suppliers and management, such that problems can be minimized, and opportunities identified. This includes the operation of effective application change control. Attending interdepartmental meetings as subject matter expert
• Troubleshooting and providing 3rd level support for these applications. This includes providing remedial support for all operational failures ensuring that initial resolutions are followed up with full corrective actions.

The Person

For the above position, the successful applicant should have the following: 

• Bachelor’s degree in computer science or IT or Information Systems or related.
• Professional Qualifications in MCP/MCSA/MCSE /MCITP/ITIL, LINUX/UNIX Administration, Database Management is an added advantage
• Master’s degree in IT, Management or related is an added advantage.
• 4 years’ work experience computer platforms and operating systems 
• 4 years’ work experience services and activities of an information systems and analysis program
• 4 years’ experience in application software installation and support 
• 3 years’ experience in installation, administration, monitoring, upgrading and problem resolution of central application software systems
• 3-year experience supervision and training.
• 3-year experience in Basic budgeting, contracting, purchasing practices, policies and procedures
• 3-year experience Methods and techniques used in the installation, administration, monitoring, upgrading and problem
• 3-year experience Principles and procedures of quality assurance and security related to complex, large computer systems and applications
• 3-year experience Principles and practices of application development and troubleshooting
• 2-years’ experience in Principles of contract negotiation and administration
• 2-year experience Principles and practices of project management and administration
• Demonstrate Effective analysis, communication, presentation and customer relationship skills
• Demonstrate Knowledge of relevant industry (banking) practice

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KEY RESPONSIBILITIES: 

• Define end-to-end customer payment experiences, drive, and document requirements, build, and manage the bank’s mobile payments ecosystem.
• Lead the development of new mobile payments features and functionalities from concept to launch working with cross functional teams through the entire product development Lifecyle.
• Product backlog grooming and value-driven prioritization of new initiatives and enhancements on existing products.  
• Manage the testing of new and enhanced products features and functionalities prior to implementation to ensure quality delivery.
• Identify, document & implement changes for process improvement arising from audits, staff & customer feedback, and compliance, in liaison with internal stakeholders from technology and other departments.
• Gain a deep understanding of mobile payments trends, customer needs and paint-points, and follow through with implementation to improve customer experience, drive adoption and business growth. 
• Collaborating with senior leadership and various stakeholders to ensure seamless payments product launch and post-launch support including training of staff

DAILY RESPONSIBILITIES:

• Develop detailed business requirements and user stories that can be used to create features, functionalities, and value propositions.  
• Work closely with cross functional teams and vendors in the product development cycle to ensure timely delivery of proposed features and functionalities. 
• Leverage data, gather feedback and synthesize information to make product enhancement recommendations.
• Continuous prioritization and alignment with technology, commercial and marketing teams to ensure value-driven delivery.
• Stay up to date with industry trends, emerging technologies, and best practices in product development, and apply them to enhance our product development processes.

OTHER DUTIES

• Project Management and delivery
• Champion the bank’s digital transformation journey.
• Participating in community activities.
• Participate in other business development activities.

The successful candidate should have the following:

•  A Bachelor’s degree from a recognized university.
• Certification Digital Product Development/ Project Management/ AGILE Methodologies and Practices is an additional advantage.
• At least three years in managerial experience in leading digital product development and managing teams
• At least three  years relevant work experience with specific experience in:
  • A proven track record of successfully developing products from ideation to maintenance.
  • Ability to assess and address technical risks.
  • Skill in facilitating the creation and maintenance of proper product documentation.
  • Strong problem-solving skills and a hands-on approach to execution
  • Digital Product development  .
  • Delivery of mobile financial products and services in a high growth environment
  • Building relationships, networks & Managing teams
  • Project Management/Relationship Management.
  • Mobile Money or Payments or Lending Platform Support.
  • Credit Analysis & Lending

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KEY RESPONSIBILITIES

• To implement the Cash Management strategy in line with the overall Corporate Banking Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management. 
• Drive sustainable growth through the delivery of innovative and customized solutions to meet the specific cash management and trade finance requirements of customers and prospects. 
• Drive the growth of Cash Management incomes, business volumes and manage assigned portfolios. 
• Responsible for the sales of cash management products and service to existing and by prospecting for new clients in conjunction with Relationship Managers. 
• To Build and maintain productive and strategic relations with customers/ suppliers/ line manager/ stakeholders to drive the development and delivery of business solutions and rev Relationship manager to ensure growth for the specific sectors or portfolio. 
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty. 
• Maintains a detailed and current understanding of business/industry dynamics and enabling technologies in financial services generally and payments or transaction banking specifically to ensure that that opportunities are realized and the risks mitigated.
• Develop, implement, and manage a range of innovative cash management products and solutions so as to meet customer requirements and achieve business objectives. 
• Ensure strong cross- selling of existing and new products to existing and new clients; by providing technical product expertise and conducting joint calls hence maintaining effective liaison with all relevant business units in the bank. 
• Track trends and competitor activity and collate data on market, perform customer needs analysis, trade trends, and competitive analysis and ensure compliance to the Bank’s policies, procedures and regulatory requirements. 
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

Academic & Professional  

• Bachelors Degree  from a recognized university.
• Professional Qualifications  in  CPA,ACCA,CFA,AKIB or IT will be added advantage 

Experience

• Minimum of 8 years Banking experience, 
• 3 years in Transaction Banking or Cash Management 
• Commercial Awareness & Business Acumen: identify opportunities for revenue generation Excellent research, analytical, and problem-solving skills. 
• Technologically savvy and appreciation of current ICT trends. 
• Experience in customer relationship management 
• Integrity & courage to challenge actions within various business units and the status quo. 
• Strong persuasion, communication, negotiation and Influencing skills. 
• Strong organizational skills 
• Excellent stakeholder management skills 
• Creative approach, with the ability to anticipate challenges and develop innovative solutions 

Desirable: 

• Prior experience of dealing with customers 
• High degree of interpersonal skills when dealing with a range of people and situations. 
• Good computer skills 
• Negotiation and Influencing skills 
• Planning and personal organization

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KEY RESPONSIBILITIES

• To implement the Cash Management strategy in line with the overall Corporate Banking Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management. 
• Drive sustainable growth through the delivery of innovative and customized solutions to meet the specific cash management requirements of FI and Correspondence banks and prospects.
• Together with the Relationship team, support payments and customer relationship teams with correspondent banking negotiations for transactions done through correspondent banks where escalations and interventions are required
• Together with the Relationship team, negotiate on behalf of clients pricing on products offered by correspondent banks to ensure we remain competitive in the market.
• Drive the growth of Cash Management incomes, business volumes and manage assigned portfolios. 
• Responsible for the sales of cash management products and service to existing and by prospecting for new clients in conjunction with Relationship Managers. 
• To Build and maintain productive and strategic relations with customers/ suppliers/ line manager/ stakeholders to drive the development and delivery of business solutions to ensure growth for the specific sectors or portfolio. 
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty from the FI and Correspondent banks. 
• Maintains a detailed and current understanding of business/industry dynamics and enabling technologies in financial services generally and payments or transaction banking specifically to ensure that that opportunities are realized and the risks mitigated. 
• Develop, implement, and manage a range of innovative cash management products and solutions so as to meet customer requirements and achieve business objectives. 
• Ensure strong cross- selling of existing and new products to existing and new clients; by providing technical product expertise and conducting joint calls hence maintaining effective liaison with all relevant business units in the bank. 
• Track trends and competitor activity and collate data on market, perform customer needs analysis, trade trends, and competitive analysis and ensure compliance to the Bank’s policies, procedures and regulatory requirements. 
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements. 

The Person

For the above position, the successful applicant should have the following:

• A Bachelors’ degree in Business Management with a bias in Administration, Commerce, Accounting, Economics or Finance 
• Possession of MBA/ MSc. in a relevant field will be an added advantage 
• At least 10 years work experience in Banking, 
• 6 years specific experience working in Financial Services/Financial Institutions/Correspondence Banking. 
• 4 experience in Business Development/sales and solutioning. 

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KEY RESPONSIBILITIES

• Support in the Capital raising transaction processes 
• Participating and supporting capital raising through preparation of applications, investment memorandum, attending meetings with Investors, roadshows 
• Support in preparing Investor applications, documentation and subsequent tracking and preparation of Investment requests
• Managing property/project visits for investors, prospective investors and other stakeholders
• Due diligence coordination between D-REIT investors, legal teams and other advisors involved.
• Support to ensure monitor compliance with covenants, conditions precedent to Investment and subsequent requirements, as well as timely and accurate reporting of the same. 
• Keeping abreast of developments in Project and Real Estate Financing.
• Manage the design and development of complex financial models for real estate projects and other projects from time to time as necessary
• Support the preparation of Monthly, Quarterly, Semi-Annual and Annual Financial presentations
• Supporting Asset manager with in-depth analysis of project returns and cashflows
• Keeping abreast of the latest modeling, valuations and forecasting tools and international standards and best practice
• Undertaking regular financial appraisals of projects, and property assets
• Application for Technical Assistance Facilities (TAF) and management of the same
• Performing other corporate responsibilities as delegated by the Head – Projects and Investment from time to time

QUALIFICATIONS AND SKILLS

• University degree in Business, Finance, Accounting or related business discipline 
• A Professional Finance Qualification, such as a CFA, or an MBA is preferable
• 2-4 years’ work experience
• Strong numerical and analytical skills – experience with financial modelling is preferred.
• Collaborative team player.
• A thirst for learning is critical.
• Result-oriented
• Self-starter with a go-getter attitude and a desire to hold themselves accountable.
• High personal and professional integrity and strong work ethic

COMPETENCIES

• Financial Modelling.
• Presentation skills.
• Analytical mindset.
• Attention to detail.
• Communicatio

LEADERSHIP

• Self – starter
• Desire to learn
• Drive to complete tasks
• Ensuring rigour and diligence in undertaking tasks
• Team Player
• Going the entire mile to achieve team and organization objectives

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KEY RESPONSIBILITIES

• Provide leadership in individual Cyber Security related audit and advisory assignments.
• Conduct cyber security risk assessment to develop the annual Group IS audit plan.
• Lead the execution of  independent threat and vulnerability assessment and penetration test audits of the bank’s ICT systems to assess the effectiveness of the cybersecurity control framework and report on cyber risks noted.
• Lead walkthroughs, testing of controls, and negotiating potential issues for Technology audits within the cybersecurity and infrastructure portfolio, including scope areas such as identity and access management, asset classification, network security, operating system security, database security, web application security, mobile application security, public cloud (AWS/GCP/Azure) environments, vulnerability management, endpoint protection, etc.
• Present to the area management the results, recommendations, and conclusions of the cyber security audit reviews.
• Undertake preparation of audit reports and communication of audit findings.
• Reviews the results of audit work in accordance with internal audit guidelines and the Institute of Internal Auditors (IIA) standards.
• Share knowledge, skills, and experience with team members.
• Maintain respectful and effective communications and relationships with key stakeholders.
• Value-add activities including provision of consultancy to projects undertaken by the business.

POSITION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    Information Technology, Electrical Engineering, Computer Science, Business     RQ
• Professional Qualifications – Vulnerability Assessment and Penetration Testing    LPT/Offensive Security Certified Professional (OSCP)/CCIE Security/CSX Practitioner/ Certified Red Team Expert (CRTE)    RQ
• Master’s Degree    IT, MBA, Computer Science    AA

Experience

• Eight Total Minimum No of Years’ Experience Required 

Detail Minimum No of Years Need Type[1]

• Experience IT Security and/or IT Audit    8    ES
• Cyber Security Reviews and Vulnerability Assessments Experience    5    ES
• Red Team Exercises and/or Penetration Testing Experience    5    ES
• Stakeholder management    5    ES
• People management    2    DE

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KEY RESPONSIBILITIES: 

• Develop Financial Planning and Investment Strategies: Develop and implement personalized digitized financial planning tools and techniques tailored to the customers goals, income, expenses and risk tolerance, advise customers on investments, asset allocation and portfolio management to meet short term and long-term goals
• Implement  Budgeting, Expense & Debt Management Platforms: Manage and implement digital platforms that assist customers manage their day-to-day finances by creating budgets, tracking spending and offering strategies for savings also to manage debt, including consolidation strategies, loan structuring and repayment plans
• Product Development and Innovation: Collaborate with product development teams to design and implement advanced financial planning, budgeting, and investment tools tailored to customer needs on the banks digital channels and ensuring continuous innovation and improvement.
• Leverage  Data-Driven Insights: Analyze customer and business financial data to identify trends, optimize financial strategies, and continuously improve the digital personal and business financial management experience 
• Forge Strategic Partnerships: Develop partnerships to enhance the bank’s offerings by analyzing insurance and investment needs and making appropriate recommendations for coverage including life, health and motor insurance
• Educate and Engage Customers: Develop and deploy educational financial literacy content on the bank’s digital channels (including app and web) focusing on topics such as saving, budgeting, investing, and debt management to help customers make informed financial decisions and enhance their financial literacy.
• Collaborate with Cross-Functional Teams: Work closely with internal teams, including marketing, technology, and operations, to integrate PFM/BFM solutions into digital platforms and ensure seamless customer experiences.
• Marketing  and Customer Acquisition: Partner with marketing teams to design and execute campaigns that promote financial management solutions, attracting new customers and driving increased engagement.
• Monitor and Report Progress: Track the effectiveness of PFM/BFM initiatives and report on performance to key stakeholders, providing actionable insights to improve customer satisfaction and business outcomes.
• Ensure Compliance and Ethics: Ensure all PFM/BFM programs comply with regulatory requirements, data privacy standards, and ethical guidelines, safeguarding customer information and adhering to financial regulations.

DAILY RESPONSIBILITIES:

• Collaborate with internal stakeholders to define PFM/BFM product requirements, prioritize financial planning and budgeting elements, and deliver solutions that drive customer engagement and satisfaction. 
• Drive the adoption of PFM/BFM features & improvements through data-driven insights, user feedback, and experimentation.
• Champion design thinking approach to product development of digital platforms, ensuring that all digital experiences are intuitive, user-friendly, and aligned with customer needs and preferences. 
• Coordinate with partners to ensure deployment of PFM/BFM promotions, budgeting, savings and investment programs that drive up usage, platform activity and customer engagement.
• Coordinate and ensure comprehensive reviews and testing of PFM/BFM promotions to ensure adherence  of the user journeys to the bank’s data governance and policy guidelines.

FUNCTIONAL COMPENTENCIES / KEY SUCCESS FACTORS FOR THE ROLE 

• Customer obsession – possess a deep understanding of customer needs, behavior, and the ability to design personalized experiences that drive engagement and loyalty.
• Analytical and data driven decision making – able to source, manipulate and analyze massive data sets from various sources, digest this data complexity & churn out insights that lead to solutions and an ability communicate that in a clear and concise manner
• Problem solving – above average cognitive ability, able to join dots across diverse data sets and give meaning to complex issues and drive creative solutions
• Tech savvy – understands technology and is a digital native 
• Good understanding of customer journey mapping and user experience testing 
• Ability to collaborate and work with diverse teams 
• Ability to perform under pressure and deliver results against odds
• Communicates effectively – good verbal and written English
• Listens effectively and guides with empathy and care
• Exhibits emotional intelligence essentials  

The successful candidate should have the following:

• A Bachelor’s degree from a recognized university
• Professional Certification is an added advantage
• At least five years in managerial experience in  Developing digital financial platforms e.g., banking, payments & investment platforms and managing teams
• At least three years relevant work experience with specific experience in:
  • Digital product management 
  • Financial planning principles
  • Personal Finance Management (PFM), investment management or financial planning
  • Day to day management of digital products
  • Customer relationship management (CRM)
  • Fintech/ digital financial services
  • Data analytics and business intelligence
  • Service design, user experience, UI/UX and customer journeys optimization