Applications Support Manager, Treasury & Trade Finance Systems at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. 
• Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems. 
• Implement system changes through automation, process change, management solutions and training. 
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses. 
• Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
• Responsible for researching, developing and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.
• Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation

DAILY RESPONSIBILITIES: 

• Managing the bank’s Application Support Team including the planning, coordination and review of work plans for applications support staff; assigning work activities, projects and programs; reviewing and evaluating work practices and processes
• Analyzing business systems that support payments, back-office treasury and trade finance to determine effectiveness, identifying inadequacies, inefficiencies and problems
• Ensuring that effective liaison and communication is maintained with end-users, suppliers and management, such that problems can be minimized, and opportunities identified. This includes the operation of effective application change control. Attending interdepartmental meetings as subject matter expert
• Troubleshooting and providing 2nd and 3rd level support for these applications. This includes providing remedial support for all operational failures ensuring that initial resolutions are followed up with full corrective actions.

The Person

For the above position, the successful applicant should have the following: 

• Bachelor’s degree in computer science or IT or Information Systems or related.
• Professional Qualifications in MCP/MCSA/MCSE /MCITP/ITIL, LINUX/UNIX Administration, Database Management is an added advantage
• Master’s degree in IT, Management or related is an added advantage.
• 4 years’ work experience computer platforms and operating systems 
• 4 years’ work experience services and activities of an information systems and analysis program
• 4 years’ experience in application software installation and support 
• 3 years’ experience in installation, administration, monitoring, upgrading and problem resolution of central application software systems
• 3-year experience supervision and training.
• 3-year experience in Basic budgeting, contracting, purchasing practices, policies and procedures
• 3-year experience Methods and techniques used in the installation, administration, monitoring, upgrading and problem
• 3-year experience Principles and procedures of quality assurance and security related to complex, large computer systems and applications
• 3-year experience Principles and practices of application development and troubleshooting
• 2-years’ experience in Principles of contract negotiation and administration
• 2-year experience Principles and practices of project management and administration
• Demonstrate Effective analysis, communication, presentation and customer relationship skills
• Demonstrate Knowledge of relevant industry (banking) practice