Careers at Living Goods

Purpose of role
To offer overall technical guidance in RMNCH, HIV/AIDS, and Malaria intervention areas and lead the process of capacity building on the same for staff and CHPs. To ensure that LG is aligned to national and international health policies while building networks with key Ministry of Health officials to ensure inclusivity and participation of LG.

Key Responsibilities

Technical Support

• Define the technical direction for LGK programs and guide the implementation.
• Provide health-related technical expertise on research activities within LG.
• Use data to provide technical guidance in improving the quality of health services delivery by community health workers.
• Oversees continuous quality improvement of service delivery with adherence to clinical protocols.
• Training: Oversee development and revision of all key training content, job aids, and other diagnostic tools, ensuring they comply with the Ministry of Health, and relevant global health standards and best practice.
• Provide technical advice on new and/or innovative approaches to service delivery models.
• Provide technical advice to the business development team to facilitate the development of high-quality grant proposals.
• Contribute to the development of LG policies, guidelines, and strategic plans.
• Provide technical support in performance analysis and strategy development and impact optimization plans for continuous achievement of organizational KPIs

Team Management

• Manage, supervise, and build a high-performing team to ensure effective delivery of the LG strategic plan.
• Coach and mentor, mid-level managers to build their capacity to effectively manage their team members.
• Identify opportunities for growth for members of the health team and support career planning across the team - Lead the recruitment of exceptional talent for my team and support their integration into the LG team.
• Provide project management oversight to selected projects and initiatives.
• Collaborate with other departments for efficient operations.

Advocacy externally

• Build key networks with the National government/Ministry of health officials, and stakeholders (donors and implementing partners) and participate in their forums to influence national policy for community health service delivery.
• As an advocate for community health services represents Living Goods at technical and other fora including national level technical working groups and conferences and manage relationships between LG and other stakeholders.
• Engage implementing partners, donors, and other stakeholders during partnership engagements and donor visits to Living Goods.

Qualifications & Experience :

• Degree in Medicine/ Public Health with clinical / research experience Project Management Qualification
• Minimum of ten (10) years of relevant experience with three (3) years managerial level.
• Experience in Public Health, Community Health, health systems strengthening, or a related field is an added advantage.

Competency & Attributes

• Ability to analyze, comprehend, and articulate the operational goals and strategic plan of the organization to guide decision-making.
• Leads the development of an operational plan contributing to longer-term organizational strategy.
• Provides leadership ineffective management and stewardship of programs/business units.
• Interpersonal and leadership skills and high levels of integrity.
• Builds commitment through collaboration, consultation, and consideration of the stakeholders and the teams.

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Purpose of role

• To lead and manage the performance & operations of all branches and represent Living Goods in the learning site. We are looking for a Regional Field Manager who is a passionate public health professional with a track record managing field-based public health programs and with knowledge of innovative ways to increase knowledge, demand, and targeted coverage of child and maternal services through the community health worker. The ability to collaboratively manage projects from beginning to end is key, as well as having strong people skills to maintain strong relationships with internal and external stakeholders.

Key Responsibilities

• Contribute to LG strategy/Plans/Big Wins/Goals through regular team meetings and/or own initiatives.
• Help in the formulation of the agenda, create content on relevant topics, and lead sections of the CHM Meetings.
• Lead the development of the learning site Big Wins/Goals.
• Guide branch teams in planning monthly activities.
• Monitor branch KPIs using a dashboard and other tools and support branch teams address performance challenges.
• Ensure that the county, branches, and individuals achieve set targets in the different Key Result areas.
• Monitor inventory management across the branches, including shrink remedial plans.
• Liaise with the HQ-based teams to ensure efficient operations in the branches.
• Provide leadership to the community health managers building a highly efficient and effective team.
• Provide supportive supervision to branch teams in the region both face to face and remotely for example through conducting joint field activities with all branch team members to observe interactions between Community Health Workers, clients, and branch teams.
• Coach Community Health Managers to improve individual and team performance.
• Support the professional development of branch team members.
• Coach, guide, and ascertain the progress of all Branches.
• Proactively work with branch teams to meet key KPIs through brainstorming problems, identifying areas for improvement, bring in new ideas for testing to the innovations committee.
• Coordinate the staffing process of the county field operations team which includes recruiting, organizing, and leading the Branch teams.
• Mediate and resolve disputes and Disciplinary issues.
• Enforce branches’ compliance with all LG policies and procedures.
• Manage the credit, consignment, and other finance processes across the county.
• Spot check, audit and periodically help branch team members in inventory management including formulation and follow-up of monthly shrink remedial plans.
• Coordinate design and monitor implementation of quality improvement action plans across branches.
• Represent LG at the county, sub-county, and CU levels when required.
• Lead collaboration with County CHMT leaders, Subcounty leaders, Health facilities, and Implementing partners.
• Guide the branch team regarding the selection of the right CUs, recruitment approach, setting the right expectations for the base training, and preparedness for new cohorts, which can include branch setup, targeting, and household supervision.
• Submit timely and accurate reports like Requisitions and Expense Reports, for the county and for self, Monthly.
• Responsible for Performance Drivers and Restraints, Quality Action Plans, Cash Reconciliation Reports, and Remedial Shrink action plans.

Qualifications & Experience :

• Bachelor’s degree in Business Administration, Public Health, or a related field.
• Project Management Qualification
• Minimum of Seven (7) years relevant experience in a similar organization with two (2) at the supervisory level.
• Entrepreneurial spirit and drive for results.
• Self-drive with ability to work under minimum supervision.
• Exceptional natural leader with strong interpersonal, communication and innovative skills.
• Should be flexible and willing to travel across Kenya and periodically stay up-country.
• Good computer and analytical skills a must.

Technical Expertise

• Thinks several steps ahead to anticipate likely outcomes and decide on the best course of action.
• Clearly understands operational strategy and objectives and linkages to organizational strategy.
• Manages programs/projects to ensure all team members are fully deployed and skills are matched to the project requirements.
• Strong management orientation and high levels of integrity.
• Ability to communicate inside and outside the organization and make a formal presentation.
• Bilingual with French as a desirable language.