Careers at M-KOPA Solar

In this role, you would be responsible for:

• Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
• Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
• Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
• Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
• Developing best practices and recommending improvements to investigative procedures and post-incident protocols
• Managing case follow-ups consistently across police stations and relevant agencies
• This is an on-site, field-based role operating across Kenya. You will be reporting to the Customer Performance Manager.

Your application should demonstrate:

• Experience in fire incident response and investigations
• Proven track record working with law enforcement agencies
• Solid understanding of traffic laws, regulations, and criminal justice processes
• Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
• Ability to work proactively and independently in the field
• Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
• Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)

go to method of application »

In this role, you would be responsible for:

• Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
• Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
• Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
• Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
• Developing best practices and recommending improvements to investigative procedures and post-incident protocols
• Managing case follow-ups consistently across police stations and relevant agencies
• This is an on-site, field-based role operating across Kenya. You will be reporting to the Customer Performance Manager.

Your application should demonstrate:

• Experience in fire incident response and investigations
• Proven track record working with law enforcement agencies
• Solid understanding of traffic laws, regulations, and criminal justice processes
• Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
• Ability to work proactively and independently in the field
• Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
• Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)

go to method of application »

In this role, you would be responsible for:

• Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
• Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
• Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
• Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
• Developing best practices and recommending improvements to investigative procedures and post-incident protocols
• Managing case follow-ups consistently across police stations and relevant agencies
• This is an on-site, field-based role operating across Kenya. You will be reporting to the Customer Performance Manager.

Your application should demonstrate:

• Experience in fire incident response and investigations
• Proven track record working with law enforcement agencies
• Solid understanding of traffic laws, regulations, and criminal justice processes
• Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
• Ability to work proactively and independently in the field
• Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
• Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)

go to method of application »

• You're a qualified finance leader who's moved well beyond technical execution. You translate complex financial data into decisions that actually land. You've built credibility with senior stakeholders not because you report numbers, but because you know what they mean — and what to do about them. You're good at what you do. Your team respects you.
• This is a senior leadership position sitting within M-KOPA's Group Finance Business Partnering function, reporting to the Group Head of Finance Business Partnering. You'll lead a team of Finance Business Partners embedded across M-KOPA's cost centres and operating markets — coaching them, developing their commercial capability, and setting the standard for what excellent partnering looks like at scale.
• But this isn't a pure people management role. You'll also operate as senior Business Partner in your own right, providing strategic financial counsel to leaders across commercial, operations, and technology. You'll challenge and support simultaneously — bringing rigorous financial analysis, scenario modelling, and forward-looking insight to decisions that shape how this business grows and where it invests.

What your days will actually look like:

• You'll run planning and budgeting cycles with your team, ensuring submissions across all cost centres are commercially grounded and defensible under scrutiny. You'll develop performance frameworks — dashboards, KPIs, variance analysis — that drive genuine accountability rather than retrospective comfort. You'll build business cases for strategic investments, new market initiatives, and product launches across M-KOPA's footprint. And you'll translate all of it into compelling narratives for non-finance audiences, because insight that can't be communicated doesn't drive decisions.
• You'll also develop your people. You'll conduct coaching conversations and performance reviews that build careers, not just capabilities. You'll create standardised best practices across markets so that the quality of partnering doesn't depend on which Business Partner a cost centre owner happens to have.

What makes this role different

• Most finance leadership roles ask you to manage financial performance. This role asks you to shape it — across multiple markets, multiple business units, and a team of finance professionals who will take their cue from how you operate.
• You won't be presenting to stakeholders who are passively interested. You'll be partnering with Group-level leadership, market GMs, commercial directors, and technology leads who expect finance to bring answers, not just analysis. That's a meaningful difference.
• And the context matters. When your work contributes to financial decisions at M-KOPA, you're contributing to a business that is — in a very direct and measurable way — expanding economic access across Africa. That's not a footnote to the role. It's the reason it exists.

What you bring

• Qualified Chartered Accountant (CA, ACCA, CIMA or equivalent) with a strong post-qualification track record in Business Partnering, FP&A, or Commercial Finance — and demonstrable experience leading and developing finance teams.
• Proven ability to partner with senior business stakeholders, translating financial complexity into clear strategic recommendations that influence decisions at the highest levels.
• Extensive experience across budgeting, forecasting, management reporting, and financial modelling in complex, multi-entity environments — with the commercial acumen to connect financial data to business performance drivers

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What You'll Do

• Designing and developing comprehensive training materials for new hire onboarding, including presentations, manuals, quick reference guides, and e-learning modules
• Designing role-specific training programmes tailored to different teams and skill levels, and keeping content current with product updates, policy changes, and process improvements
• Conducting classroom and virtual training sessions for new hires and existing agents, including product knowledge, systems and tools, and soft skills such as communication, conflict resolution, and customer service excellence
• Leading nesting programmes and providing hands-on coaching during agents' transition to the live working environment
• Monitoring trainee progress, conducting post-training evaluations, and delivering targeted refresher and upskilling sessions to address identified skill gaps
• Partnering with Quality Analysts to address performance issues through remedial training, and participating in calibration sessions to keep training aligned with quality standards
• Tracking training metrics including completion rates, assessment scores, time-to-proficiency, pass rates, and attrition during training — and reporting on these regularly
• Maintaining accurate training records, attendance logs, SOPs, and a centralized knowledge base and resource library
• Collaborating with team leaders and QA to align training with business objectives and recommend process improvements based on training insights
• This is an on-site role based in Nairobi, Kenya. You will be reporting to the Customer Care Manager.

Expertise

• Minimum 3 years of training experience within a contact centre environment
• Demonstrated ability to design and deliver engaging training content across multiple formats
• Experience with virtual training tools such as Zoom or Microsoft Teams
• Familiarity with contact centre systems — CRM, telephony, and quality monitoring tools
• Ability to create multimedia training content including videos, interactive modules, and job aids

go to method of application »

What You'll Do

• Designing and developing comprehensive training materials for new hire onboarding, including presentations, manuals, quick reference guides, and e-learning modules
• Designing role-specific training programmes tailored to different teams and skill levels, and keeping content current with product updates, policy changes, and process improvements
• Conducting classroom and virtual training sessions for new hires and existing agents, including product knowledge, systems and tools, and soft skills such as communication, conflict resolution, and customer service excellence
• Leading nesting programmes and providing hands-on coaching during agents' transition to the live working environment
• Monitoring trainee progress, conducting post-training evaluations, and delivering targeted refresher and upskilling sessions to address identified skill gaps
• Partnering with Quality Analysts to address performance issues through remedial training, and participating in calibration sessions to keep training aligned with quality standards
• Tracking training metrics including completion rates, assessment scores, time-to-proficiency, pass rates, and attrition during training — and reporting on these regularly
• Maintaining accurate training records, attendance logs, SOPs, and a centralized knowledge base and resource library
• Collaborating with team leaders and QA to align training with business objectives and recommend process improvements based on training insights
• This is an on-site role based in Nairobi, Kenya. You will be reporting to the Customer Care Manager.

Expertise

• Minimum 3 years of training experience within a contact centre environment
• Demonstrated ability to design and deliver engaging training content across multiple formats
• Experience with virtual training tools such as Zoom or Microsoft Teams
• Familiarity with contact centre systems — CRM, telephony, and quality monitoring tools
• Ability to create multimedia training content including videos, interactive modules, and job aids

go to method of application »

What You'll Do

• Designing and developing comprehensive training materials for new hire onboarding, including presentations, manuals, quick reference guides, and e-learning modules
• Designing role-specific training programmes tailored to different teams and skill levels, and keeping content current with product updates, policy changes, and process improvements
• Conducting classroom and virtual training sessions for new hires and existing agents, including product knowledge, systems and tools, and soft skills such as communication, conflict resolution, and customer service excellence
• Leading nesting programmes and providing hands-on coaching during agents' transition to the live working environment
• Monitoring trainee progress, conducting post-training evaluations, and delivering targeted refresher and upskilling sessions to address identified skill gaps
• Partnering with Quality Analysts to address performance issues through remedial training, and participating in calibration sessions to keep training aligned with quality standards
• Tracking training metrics including completion rates, assessment scores, time-to-proficiency, pass rates, and attrition during training — and reporting on these regularly
• Maintaining accurate training records, attendance logs, SOPs, and a centralized knowledge base and resource library
• Collaborating with team leaders and QA to align training with business objectives and recommend process improvements based on training insights
• This is an on-site role based in Nairobi, Kenya. You will be reporting to the Customer Care Manager.

Expertise

• Minimum 3 years of training experience within a contact centre environment
• Demonstrated ability to design and deliver engaging training content across multiple formats
• Experience with virtual training tools such as Zoom or Microsoft Teams
• Familiarity with contact centre systems — CRM, telephony, and quality monitoring tools
• Ability to create multimedia training content including videos, interactive modules, and job aids

go to method of application »

What You'll Do

• At M-KOPA, you'll build and refine the predictive models that power our lending strategy. You'll sit within a small, high-performing team with end-to-end ownership of credit scoring, loan eligibility, and pricing optimisation — working cross-functionally with engineers, analysts, growth managers, and commercial stakeholders across multiple countries. Join us in combining cutting-edge data science with purpose-driven work that makes digital and financial inclusion possible across Africa.

Day to day, you'll be:

• Building and refining credit scoring models that assess customer creditworthiness, default risk, and loan pricing across multiple markets
• Developing and testing ML models for loan eligibility and pricing optimisation through A/B testing and statistical analysis
• Continuously improving eligibility criteria by analysing repayment data, engineering new features, and monitoring credit performance for risk shifts and margin impact
• Collaborating cross-functionally with engineers, data scientists, and commercial stakeholders to scale models into production

Technical Environment 

• Languages & Libraries: Python, SQL, scikit-learn, pandas, numpy, and relevant ML libraries
• Techniques: Predictive modelling, classification/regression, feature engineering, model selection, hyperparameter tuning, A/B testing
• Domain: Credit scoring, underwriting, loan pricing, risk analytics

What You Need

• Credit accessibility and affordability are at the core of this role. You'll join a small, high-performing team where every day brings new modelling challenges and analyses that shape our lending strategy. If building models that can transform financial access for millions of African customers excites you, we'd love to hear from you.

Required Experience:

• Experience building predictive models, particularly credit scoring, risk models, or similar classification/regression problems
• ML background with hands-on experience in model development, validation, deployment, and performance monitoring
• Proficiency in Python, SQL, and relevant ML libraries (scikit-learn, pandas, numpy, etc.) with experience in feature engineering, model selection, and hyperparameter tuning
• Experience translating complex model outputs into actionable business strategies and stakeholder communications
• Ability to work cross-functionally with product, engineering, and commercial teams
• Strong data communication skills — written, oral, and visual

Highly Desirable:

• Experience in credit, underwriting, lending analytics, or fintech modelling