Careers at Mogo Finance

What you will do:

• Manage logistical operations and structured project teams.
• Drive cross-functional initiatives and ensure timely delivery of results.
• Identify and mitigate operational risks with actionable recommendations.
• Collaborate closely with Facilities, Procurement, Legal, Commercial, Marketing, and Business Analytics teams.
• Monitor project progress and ensure successful outcomes.

What you will need:

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Project Management, or related field.
• Professional certification in Project Management (PMP, PRINCE2, CAPM, or equivalent) is an added advantage.
• Minimum of 1–3 years’ experience in operations, logistics, supply chain, or project management.
• Proven track record of managing cross-functional projects.
• Strong project management skills with ability to plan, execute, and deliver results on time.
• Solid knowledge of logistics, procurement, inventory, and financial operations processes.
• Excellent risk assessment and problem-solving skills with ability to provide actionable recommendations.
• Strong leadership and team management abilities—able to structure, guide, and motivate project teams.
• Proficiency in project management tools/software (e.g., MS Project, Asana, Jira, or similar) will be an added advantage.
• Strong analytical and reporting skills.
• Excellent communication and presentation skills (both written and verbal).
• High level of integrity, accountability, and decision-making skills

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What you will do:

•  Account Management: Build and maintain strong, long-term relationships with assigned dealers and strategic partners.
•  Performance Monitoring: Track and analyze partner performance metrics, identify gaps, and lead improvement initiatives.
•  Problem Resolution: Act as the primary point of contact for partner issues, ensuring swift resolution and continuous satisfaction.
•  Market Intelligence: Gather market insights and feedback from partners to inform product, pricing, and go-to-market strategies.
•  Cross-functional Collaboration: Work closely with marketing, credit, operations, and product teams to ensure seamless partner experience and execution.
•  Reporting: Prepare regular reports on account performance

What you will need:

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• Minimum 3 years of experience in account management, B2B sales, or partner management, preferably in fintech, telecom, or consumer electronics.
• Experience in smartphone financing, digital lending, or BNPL business models
• Strong understanding of dealer/distributor ecosystems in Kenya
• Proven track record of achieving sales targets and managing strategic accounts.
• Excellent communication, negotiation, and relationship-building skills.

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What you will do:

Operational Management

• Supervise and guide Operations officers to ensure efficiency and adherence to SOPs.
• Monitor operational KPIs (Payment success rates, repairs turn-around time). o Ensure smooth coordination between sales, customer care, credit, and aftersales teams.

Aftersales & Quality control

• Manage customer complaints and aftersales processes (repairs, replacements, insurance claims).
• Ensure turnaround times meet service-level agreements (SLAs).
• Process Improvement o Identify bottlenecks in payment, aftersales workflows and implement solutions.
• Develop and update standard operating procedures (SOPs).

Reporting & Compliance

• Prepare weekly and monthly reports on key metrics (customer satisfaction, repair backlog , reverse logistics).
• Ensure compliance with data protection, and consumer rights regulations. 

What you will need:

• Bachelor's degree in Marketing, Business, Communications, or a related field.
•  4–6 years of operations experience, preferably in fintech, asset financing, or telco.
•  Proven experience leading teams and managing cross-functional projects.
• Strong analytical, problem-solving, and reporting skills.
•  Familiarity with CRM/loan management systems and digital financial platforms.
•  Excellent communication, leadership, and stakeholder management abilities