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  • Posted: Apr 5, 2024
    Deadline: Apr 14, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
    Read more about this company


    Dealer: Trading Desk


    Under the guidance of the chief dealer, you will assist in the implementation of the Global Market trading strategy in line with the NCBA Bank Global Markets Trading strategy and requirements. You will undertake proprietary trading in the permitted asset classes, as well as manage currency and interest rate positions that the bank holds. You will be managing risk, liquidity and exposure and you will support and manage all aspects of the trading desk. You will be responsible for handling and understanding risks associated with Treasury products such as FX Spot, Forwards & Swaps, FX Options, Non Deliverable Forwards, Rates trading and any other structured product within the approved risk appetite and portfolio standards. The role should contribute to the organization through better pricing and risk management while providing an information service to the Group.

    Key Accountabilities (Duties and Responsibilities)

    Perspective % Weighting (to add up to 100%) Output

    Financial (65%)

    • Under guidance of the chief dealer, responsible for the Global Markets FX trading income target.
    • Execute the laid down Trading strategy plan that is coherent the overall bank strategy within the approved risk appetite and portfolio standards.
    • Generate revenue for the bank through trading Vanilla and approved Structured Products
    • Buy and sell currencies to profit from anticipated market movements, while keeping within authorized trading limits.
    • Manage quality of portfolio of Trading products by improving current products and developing new ones to ensure the Bank’s dynamic responsiveness to the needs of targeted market segments
    • Make prices in relevant products both to sales team for onward transmission to clients and to other interbank counterparties.

    Internal business processes (10%)

    • Monitor and analyse the currency market and economic data to anticipate market movements, minimize trade losses.
    • Comply with requirements of all relevant risk management policies; the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act in respect of Treasury operations.
    • Ensure strategic execution of Trading Activities within the agreed Risk Appetite and Portfolio Standards through appropriate engagement in the various committees as required.
    • Seek to optimize revenue from Group trading activities.
    • Timely and accurate input of all the deals concluded in the dealing system, and ensure deal information sent to the back office is in the required format.
    • Assist in the department’s regular activities in the absence of other dealers.
    • Effectively and collaboratively identify, escalate and resolve risk and compliance matters.
    • Engage with all audit report findings, relevant to the Trading business and ensure feedback is acted upon.
    • Liaise with Refinitiv and other service providers to ensure smooth operation of dealing resources

    Customer (20%)

    • Work closely with sales team and provide market color, views and intelligence to help them assess market conditions.
    • Enhance the Bank’s image and profile in the regional markets and establish NCBA as a name player in the respective local debt markets and up-tier the Bank’s market presence.
    • Ensure speedy and positive response to all requests from customers for a specific transaction, or for more general advice, or introduction to a more appropriate contact within the bank, whether or not the request is from the specifically allocated group of customers.
    • Maintaining contact with key players in the industry and gathering information that is likely to affect financial markets.
    • Ensure all relevant parties are kept abreast of key market developments.

    Learning and growth (5%)

    • Take up development programs to ensure continuous enhancement of competences of the members of the team, including self.
    • Attend all scheduled trainings and complete all elearning modules.



    • University degree or equivalent


    • ACI Certification

    Desired work experience:

    • Min 4 years banking experience and min 3 years progressive experience in a busy treasury environment.
    • A sound background and knowledge of banking with particular emphasis on Foreign exchange products and money market products.


    Technical Skills

    • Excellent understanding of Financial Markets products.
    • Experience trading all permitted products under FX, MM and their derivatives
    • Understand market drivers, market moves, and the numbers behind it all, as well as cross-asset implications
    • Ability to determine appropriate product/pricing strategies.
    • Good knowledge of operational and system user requirements for financial products

    Interpersonal skills

    • Personable and confident with the ability to converse professionally with clients
    • Positive attitude and work ethic
    • Ability to work independently and in a team environment
    • Possess resiliency to work in a challenging and changing, highvolume, fast paced environment
    • Ability to think globally, creatively, and to be innovative
    • Maintain a sense of urgency and ability to execute quickly and efficiently
    • Effective written/verbal communication skills

    go to method of application »

    Business Development Manager


    To effectively source and on board new Corporate, Commercial and higher tier SME Operating Lease customers. The position is accountable for ensuring that good quality operating lease prospects and pipeline are properly developed managed and effectively and efficiently transitioned to disbursements in a timely manner and within the Banks Risk Acceptance Criteria (RAC) while ensuring any exceptions to the RAC is proactively obtained. 


    Perspective   % Weighting

    (to add up to 100%) Output

    Revenue/Costs (70%)

    • Achieve the annual set sales targets for Operating Lease products.
    • Develop and sustain strong relationship with new and existing vendor partners especially Motor, Medical, Information Technology and other Equipment suppliers or as assigned by your Line Manager for growth of leasing business for these products.
    • Develop a clear aggressive and well updated sales pipeline for both existing and potential customers and ensure call memos are filed for each customer visit in a timely manner.
    • Timely conversion of lease application pipeline to disbursement within the set turnaround time.
    • Implement practical sales plans/strategy for own portfolio so as to increase new business.
    • Identify and execute marketing programs in line with approved strategy.
    • Collaborating and coordinating the development and implementation of sales initiatives with other business teams within the Group and various Partners to maximize on cross-selling opportunities.
    • Establish effective communication relationships with customers and other internal supporting personnel.
    • Coordinate product review and product development through implementation of feasible feedback from the market.
    • Price the lease transaction in line with the provided guidelines in order to ensure a maximum return on investment
    • Cross-selling other bank products.
    • Ensure optimal use of Bank resources to minimize costs.

    Process and Control (20%)

    • Continuous relationship management for clients within the portfolio with      approved leasing lines to enhance good customer service and take-up of additional operating lease facilities.
    • Process, appraise and make recommendations on new leasing proposals within the assigned supplier or any other segment assigned to you.
    • Ensure all lease applications comply with the credit policy and procedures and are processed within the agreed service level agreement.
    • Liaise with Credit Analyst, Credit Risk and other stakeholders to ensure timely responses, minimum number of reworks and quick turnaround on facilities.
    • Liaise with the respective Corporate, Commercial and SME Relationship Managers to ensure that leases that require annual reviews are concluded before the review date.
    • Collate feedback and facilitate resolution of any outstanding issues related to NCBA Leasing customers.

    Operations & Audit Compliance   (10%) 

    • Ensure adherence to existing policies and procedures.
    • Initiate change in procedures to reflect realistic business efficiencies.
    • Perform snap-checks monthly and ensure that any anomalies/exceptions are addressed.
    • Ensure that the department achieves a minimum rating of “satisfactory” in any audit.


    Reporting Relationships: jobs that report to this position directly and indirectly

    • Direct Reports -None
    • Indirect Reports-None



    • Risk mgt dept.
    • Debt Mgt
    • Audit         


    • Approve credit limits as per the banks credit policy.
    • Confirm status and conduct of running operating lease accounts.
    • Guidance on audit issues.


     Equipment suppliers, motor vehicles dealers and customers.


    • Enhance business relationships and consequently increase business volumes.


    Technical skills

    • Sales Skills: Experience in selling to senior executives in various sizes of corporations.
    • Analytical Skills: Experience in interpreting financial information/statements.
    • Credit Appraisal skills: Ability to evaluate and give recommendations on lease/loan applications.
    • Product Knowledge: Sound knowledge of the accounting, tax and legal framework within which Operating Lease product is offered.
    • Industry knowledge: Candid knowledge of Hire Purchase, Insurance Premium Finance and Operating Lease products in the industry and the business opportunities that underlie these areas.
    • Computer Skills: Computer literate in MS Windows environment.


    • Self-driven and proactive – Result oriented and works with minimum supervision.
    • Personal ethics – Honest, hard working and a person of high integrity.
    • Team player – Ability to fit and contribute to teamwork.
    • People skills: Build and maintain healthy business relationships with customers. equipment suppliers and motor vehicle dealers.
    • Good oral and written communication skills.
    • Good networking skills with both internal and external stakeholders.



    • University graduate preferably in Business, Engineering or other professional fields.


    • Sales and Marketing, Financial Analysis added advantage.

    Desired work experience:

    • At least 8 years in sales preferably in Motor, Medical, Information Technology or other Equipment industries. Experience in Relationship Management and good understanding of equipment financing solutions.

    go to method of application »

    Business Manager


    The Bancassurance Business Manager is responsible for supporting the strategic planning, cascading, implementation, strategy execution tracking including industry & competitive intelligence review, and all reporting of a strategic and monitoring nature. The job holder will also be the lead for all bancassurance projects as well as provide management information to aid in customer acquisition, reduce attrition and meet business goals.

    Key Accountabilities (Duties and Responsibilities)

    Perspective % Weighting (to add up to 100%) Output

    Internal business processes (65%)

    Strategy Planning & Formulation

    • Support coordination of the strategic planning and review process and BIL plans and goal alignment with support functions & group expectations.
    • Support the process of creatively cascading, communicating, and internalizing the strategy across the organization and to key external implementation partners for buy in
    • Perform ad hoc strategic analysis as guided / required on key issues facing the business or industry
    • Participates in preparing and managing the forecasting process (12 months rolling) to ensure appropriate targets are set & met, periodically reviewed and all parameters considered
    • Opportunity identification for Bancassurance revenue generation across all the bank segments.
    • Provide regular reports on strategy & business performance including quarterly reports to the board.

    Strategic Execution

    • Support development of relevant execution approaches and strategies to ensure high level buyin from senior management, commitment from OM staff and follow-through on strategic commitments made
    • Provide ad-hoc strategic review and support issues areas for the business with strategic, operational and tactical interventions/ cause correct recommendations
    • Coordinate workstreams and taskforces driving key priority areas execution and support through deep insights and reporting on milestones and next actions (maintaining and circulating regular dashboards tracker)
    • Support transformation realization through competitive internal and external insights and ideas development and roll out

    Strategy Monitoring

    • Maintain a single source of organization, departmental and business unit performance data on an on-going basis as part of enterprise performance management
    • Prepare monthly strategic implementation reports and keeps Senior Managers informed of project direction as necessary
    • Highlight any material risks to the implementation of the strategy and escalates to the relevant parties for corrective action.
    • Quantify the impact of business initiatives by utilizing data gathering tools, extracting data for analysis and interpretation, preparing reports synthesizing analytical results and outlining business cases to appropriate levels of management
    • Track performance against strategic initiatives at departmental level for use in Mancom engagements.

    Industry, Market and Business Intelligence Review

    • Support development of a comprehensive strategic view of the insurance industry strategic landscape, including consumer trends, competitive intelligence, products reviews, and emerging industry issues on a periodic basis.
    • Leverage data mining and business intelligence, identifies trends, patterns and opportunities in the current performance and collaborate with the team in review of periodic targets e.g., initiatives impact reviews and various performance metrics and customer behaviour patterns.
    • Perform ad hoc analysis and provides guidance on more complex analytical projects and business issues.

    Project Support

    • Support the execution of BAU projects in alignment with Bancassurance requirements.
    • End to end project governance, execution and change management of Bancassurance strategic projects.
    • Provide clarity on any risks to on time / on budget execution of projects (in light of the strategic projects office mandate to deliver projects on time and within budgets).

    Customer (20%)

    Customer Satisfaction

    • Increase customer satisfaction. Achieve the below customer experience goals: - NPS of 50, CSI 80% & CES 85%.
    • Collaborating with internal and external partners to develop and oversee implementation strategies that result in customer acquisition.
    • Providing insightful feedback on products and solutions that help in the customization and development of new products/solutions.

    Financial (10%)

    • Act as lead project managers for Bancassurance strategic projects and operational initiatives and work closely with internal and external resources to ensure projects delivery on time and within budget.

    Learning & Growth (5%)

    • Ensure to achieve the required hours of learning/training through as per set targets.


    Academic Qualifications:

    • University degree ( Degree in Management, Finance, Strategic Management, Commerce)

    Professional Qualifications:

    • Certificate of Proficiency in Insurance / Project management certification is an added advantage

    Work Experience:

    • In-depth understanding of strategic management/ project management
    • Very strong numeracy and analytical skills- specific ability to prepare and analyses various reports, understand problems presented and provide solutions.
    • Aware of technological trends.
    • High level of accuracy and attention to detail.
    • 7- 10 years working experience


    Technical Competencies

    Business Acumen

    • Understands the organisation’s business models and the emerging business models in the industry.
    • Proactively assesses the business viability of new business/ financial opportunities looking for breakthrough opportunities that will dramatically generate new returns, and seizes opportunities to build revenues and maximise profitability.

    Financial Acumen

    • Drives the financial performance of the organization. Able to communicate and simplify financial data to financial and non-financial audiences.

    Product Knowledge

    • Broad based working knowledge of all products offered by the bank (breadth and depth). Ability to combine different product offering to create a valueadding solutions for customers.

    Industry Knowledge

    • Seasoned industry player through breadth and depth of exposure to diverse players, across multiple channels and platforms. Shares insights on industry trends; identifies opportunities that can be exploited and highlights concerns to be avoided / mitigated against.

    Strategic thinking

    • Ability to provide an analysis of business policy issues and develop programs and proposals that address long term organization compliance requirements

    Behavioural Competencies


    • Is a change catalyst, can initiate and implement change to enhance teams and organisations delivery.
    • Creates an environment that benefits everyone in it and lifts the entire organization. Has the political intelligence to navigate a way through diverse stakeholders’ agendas and the resilience to sustain high performance under continued pressure and adversity.

    Networking Skills

    • Continuously builds and strengthens relationships with colleagues within the organisation; with existing and potential customers, partners, regulators, suppliers, etc. for smooth, efficient, accurate and value- adding service delivery.

    Personal Motivation & Drive

    • Commits self to work hard towards goals. Shows enthusiasm and career commitment.
    • Maintains a positive outlook at work and works productively in a pressurised environment keeping emotions under control during difficult situations.

    Problem solving and analysis

    • Analyses issues and breaks them down into their component parts.
    • Makes systematic and rational judgments based on relevant information.

    go to method of application »

    Manager- Credit Administration and Compliance

    Job Purpose Statement

    Ensuring that high-level standards of operations, controls, audit and compliance within the Credit Administration and Compliance unit are adhered to and close monitoring of the credit facilities held to ensure proactive reviews and corrections are undertaken to safeguard the bank against any revenue losses or regulatory breaches. 

    Key Accountabilities (Duties and Responsibilities) Perspective % weighting (to add up to 100%)  Output

     Internal business processes (85) 

    • Spearheading all system related changes/updates relating to AA credit facilities and ensuring the updates are thoroughly tested and confirmed to be working as expected and successfully deployed in the core banking system.
    • Ensure all the Credit Admin and Compliance internal suspense accounts are reviewed and reconciled within the defined TAT and monthly status reports sent to the recon team by 8th of every month.
    • Oversee and ensure all CRB processes e.g. CRB daily & monthly submissions, delisting, listing, clean-ups and post submission reviews are undertaken without fail whilst ensuring no lapses or complaints.
    • Ensure timely submission of data to CRBs as well as conducting quality assurance checks on the daily and monthly CRB submissions to ensure completeness and accuracy of data in accordance with the Credit Reference Bureau Regulations.
    • Further, ensure 100% data clean-up of CRB error logs is undertaken on an ongoing basis.
    • Ensuring the below reports are sent as scheduled with accurate data;
      • Weekly booked facilities reports highlighting exceptions on Duplicated loans, Erroneous interest rates, Available commitment, Bloated last instalments, missing collateral details are shared with the processing and securities team for review and corrections. A final monthly report is done to confirm all exceptions raised were closed.
      • Monthly and quarterly reports and analysis of the facilities booked at credit operations by 5th of each month.
      • Weekly review of all expired OD limits and confirming the detachment of the limit and ADI from the account.
      • Weekly review of IBPS bookings against what sits in T24 to ensure correct data capture was done.
      • Ensuring timely submission of the monthly productivity reports by 5th of each month.
      • Monthly review of all commercialised ex staff loans and facilities for deceased customers to confirm all parameters have been amended accordingly.
      • Monthly report on the insurance status of all secured credit facilities.
      • Weekly update on the status of work pending with the valuers.
      • Oversee the preparation and submission of the quarterly SLA report for valuers.
    • Ensure that insurances for all bank assets are received and updated in T24 and for non-compliant customers, the insurance premiums are collected through forced debits.
    • Ensuring mortgage certificates are shared as per instructions received.
    • Coordinating the departmental snap check process.
    • Ensuring audit confirmations are prepared as per instructions received.
    • Review and advice Business on Take-Ons due for closure and follow up proactively monthly by 2nd week.
    • In charge of weekly reconciling of the Insurance premium holding accounts and ensuring timely submissions of CGI Declarations to Bancassurance.
    • Implement interest rate changes in T24 and perform post implementation validations and analysis.
    • Ensure that all compliance documents pertaining to customer loans and securities i.e. valuation reports, CR12, TCC, Annual Returns, Licences and Permits, Land Rent and Rates are held and updated in T24 and all deferrals have the necessary approvals.
    • Ensuring that there is proactive management of all system delinquencies relating to loan accounts by identifying and resolving/escalating them through ICT and the T24 vendor within the shortest time.
    • In charge of reviewing and analysing products requests from business teams and having successful tests done before implementation in the live systems.
    • In charge of ensuring the review, calculation and reconciliation of all OD/loan related transactions so as to provide clarity when requested by Business/Clients/ Auditors.
    • Maintain high level standards in customer service through customer confidentiality being upheld at all times and adhering to the prescribed customer SLAs to eliminate customer complaints
    • Support the team to achieve a departmental audit rating of satisfactory

    Finance (5%)

    • Nil operational losses as a result of errors and omissions
    • Nil revenue leakage on unpaid DD charges
    • Nil revenue leakage in interest income due to errors in the deployment of rate changes in T24.

    Customer (5%)

    • Managing all customer complaints and queries by resolving or escalating all delinquencies on facilities arising from internal errors or system failures.
    • Maintain high-level standards in customer service through; customer confidentiality being upheld at all times and adhering to the prescribed customer SLAs to eliminate customer complaints.
    • Ensure Department customer satisfaction index of above 70% with nil issues noted about self.
    • Ensure call abandon rate of self and team is <10%.
    • Ensure all NCBA core values are upheld at all times.

    Learning and growth (5%) 

    • To learn as much as possible from other members of the department to ensure proper service delivery
    • Assist team members to succeed in their endeavors by suggesting, facilitating and monitoring personal career development initiatives.
    • Ensure that self and the team achieve at least 50 hours of learning/training through E-learning, Internal & External training activities.
    • Ensure compliance with the leave policy on block leave and minimum carry-over of 5days for self and team.

    Job Dimensions

    • Reporting Relationships: jobs that report to this position directly and indirectly
    • Direct Reports           3
    • Indirect Reports        0

    Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.


    • All departments


    • System vendors

    Ideal Job Specifications

    • Academic:  Bachelor’s Degree
    • Professional: Professional Banking Qualification (ACIB)
    • Desired work experience:  7-8 Years

    NCBA Bank Core Value Behaviors (Performance Drivers)

    • Responsive
    • Driven
    • Open
    • Trusted

    Ideal Job competencies

    Technical Competencies

    • Thorough understanding in the T24 Arrangement Architecture (AA) module with proven expertise in AA Lending and Accounts.
    •  Advanced excel skills for data analysis and reporting.

    Behavioral Competencies

    • Ability to work at extreme conditions: Be able to work under extreme pressures and sometimes at extreme times given minimal supervision and compensation for the same.
    • Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
    • Communication Skills: Excellent written and verbal communication skills and presentation skills.
    • Interpersonal Skills: Must be able to co-work with people of various temperaments without becoming negatively emotionally involved.
    • Proactive: Must be pro-active and able to initiate new methods of making work easier. 

    Method of Application

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