Careers at Phoenix Capital

IT, Data & Systems Officer to manage the organization's technology systems, data, reporting tools, and digital infrastructure while supporting secure and efficient business operations.

Ideal Candidate

• Should have strong skills in IT systems administration, data analysis, reporting, information security, troubleshooting and business intelligence, with the ability to support users and translate data into meaningful business insights.

Key Responsibilities

• IT Systems Management Manage and maintain business systems including Loan Disk, Musoni DFA, SASAPAY, Presta, Biometric systems, PABX and CRM to ensure availability and smooth operations.
• IT Support & Infrastructure Oversee installation, configuration and maintenance of hardware, software, networks and other IT equipment.
• Data Management & Security Maintain data integrity, user access controls, backups, recovery processes and data protection measures.
• Data Analysis & Reporting Collect, clean and analyse business data, including loan, repayment and client information, to support management decision-making.
• Dashboards & Business Intelligence Develop and automate reports and dashboards using tools such as Excel and Power BI to track performance, trends and key business indicators.
• Vendor & SLA Management Coordinate with technology vendors and monitor service agreements, system uptime and service quality.
• Process Improvement Identify opportunities to improve business processes through technology, automation and better use of data.
• Website & Communication Systems Manage the company website, email platforms and other digital communication systems.
• Training & Documentation Train staff on systems and data tools and maintain relevant user guides, procedures and IT documentation.

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 We are seeking an experienced and commercially driven Head of Insurance Products to lead the development, growth and performance of our insurance portfolio. The successful candidate will drive product innovation, strategic partnerships, revenue growth, customer experience and regulatory compliance.

Qualifications & Experience

• Bachelor's degree in Insurance, Actuarial Science, Business, Finance, Economics or a related field. COP is required.
• At least 7 years' experience in insurance, with strong exposure to product management, business development, distribution or portfolio management.
• Demonstrated experience in insurance product development, insurer/underwriter partnerships, claims and commercial performance.
• Strong understanding of the Kenyan insurance market and IRA regulatory environment.
• Proven experience leading teams and delivering revenue, premium and portfolio growth.
• Strong analytical, negotiation, relationship management and commercial decision-making skills. 

Key Responsibilities

• Insurance Product Strategy: Lead the insurance product strategy, including development, launch, review and enhancement of products based on customer and market needs.
• Business Opportunities: Identify new insurance business opportunities, customer segments and distribution channels, including digital and embedded insurance solutions.
• Partnership Management: Manage relationships with insurance companies, underwriters and other strategic partners, including negotiations on product terms, pricing, commissions and service standards.
• Revenue and Portfolio Growth: Drive premium/revenue growth, product uptake, renewals, customer retention and portfolio profitability.
• Performance Monitoring: Track key portfolio indicators including sales performance, claims experience, loss ratios, conversion, retention and customer satisfaction.
• Claims Management: Oversee the claims management process, ensuring efficient follow-up, resolution and a positive customer experience.
• Team Leadership: Lead, coach and manage the insurance sales/business development team to achieve agreed targets.
• Go-to-Market Plans: Develop and execute sales, partnership and go-to-market plans for insurance products.
• Regulatory Compliance: Ensure products, sales practices, customer communication and operations comply with Insurance Regulatory Authority (IRA) requirements, the Insurance Act and applicable Kenyan insurance regulations.
• Cross-Functional Collaboration: Work closely with Risk, Compliance, Finance, Marketing and Operations to strengthen controls, reporting and overall product performance.
• Reporting & Insights: Provide management with regular portfolio performance reports, market insights and recommendations for growth.