Careers at Safaricom Kenya

Responsibilities

• To develop a formal and comprehensive project plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, and tasks to facilitate project execution, controlling, and closing processes;
• To utilize tools and metrics to track and improve project performance - MS Project, Share point, Project Initiation Documents (Statement of works, Governance Structure, Communication plan, Risk Management Plan;
• To  enforce quality gates during the implementation of projects. This will involve stakeholder engagement and communication management tool through the project life cycle until closure;
• To implement the project plan by ensuring the execution of project activities and tasks to produce project deliverables;
• To manage and escalate risks and issues appropriately through the project life cycle;
• To implement changes to triple constraints in line with the defined change management process;
• To ensure timely CAPEX Utilization & Receipting for all assigned projects.
• To prepare and disseminate project reports and updates, governance meeting presentations in a timely manner;
• To contribute to the project management knowledge base by sharing lessons learned, best practices, research, appropriately in order to improve the quality of project management services, build the capabilities of colleagues, and advance the profession;
• To facilitate cooperation within our teams and with stakeholders in order to realize shared goals by encouraging collaborative problem solving, open communication, and teamwork;
• To supervise and motivate project resources on projects. 

Zero Harm Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Qualifications

• Degree in ICT/Business Related field
• Certificate in project planning/project management expertise or PRINCE 2 or PMP or Agile
• Experience as a project team member in a large project preferably an IT project
• Demonstrate strong knowledge and background of Waterfall and Agile concepts in project delivery
• Ability to motivate teams to achieve business outcome

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Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions
• Plan, implement, and optimize radio network parameters to ensure optimal performance and capacity.
• Conduct deep dive analysis of network performance metrics (e.g., RSRP, RSRQ, SINR, throughput, drop rates, handover success rates) to identify and resolve issues.
• Drive assigned cluster optimization efforts to improve network quality and customer experience in targeted areas.
• Implement advanced optimization techniques, including antenna tilting, power adjustments, and frequency planning.
• Monitor and analyse network performance trends to proactively address potential issues before they impact customers.
• Work closely with commercial teams to align network optimization efforts with business objectives, such as revenue growth, customer retention, and market expansion.
• Provide technical insights and recommendations to support marketing campaigns, product launches, and customer experience initiatives.
• Collaborate on customer complaint resolution by identifying and addressing network-related issues impacting customer satisfaction.
• Drive initiatives to enhance end-user experience by improving key metrics such as call setup success rate (CSSR), dropped call rate (DCR), and data throughput.
• Conduct root cause analysis of customer complaints related to network performance and implement corrective actions.
• Ensure the network delivers consistent and reliable performance during peak usage periods and special events.
• Develop and execute a comprehensive radio optimization strategy aligned with the company’s mission and vision.
• Set and achieve ambitious performance targets, ensuring the network meets or exceeds industry benchmarks.
• Monitor and report on progress toward goals, providing regular updates to senior management.
• Stay abreast of emerging technologies and industry trends in radio access networks (RAN) and optimization techniques.
• Drive the adoption of innovative solutions, such as AI/ML-based optimization tools, to enhance network performance.
• Collaborate with vendors and partners to evaluate and implement new technologies and features.
• Prepare detailed reports on network performance, optimization activities, and key achievements.
• Use data-driven insights to identify opportunities for improvement and prioritize optimization efforts.
• Present findings and recommendations to senior leadership and stakeholders.

Qualifications

• Degree in Electrical, Electronics, Telecommunication Engineering, computer science, IT or any technical related field
• 3 years’ experience in telecommunication with hands–on experience in Radio Network planning.
• Strong knowledge of 2G, 3G, 4G, and 5G technologies, protocols, and optimization techniques.
• Experience with AI/ML-based optimization tools and techniques.
• Proficiency in using optimization tools such as TEMS, Actix, Atoll, MySQL, M2000, NetAct, Advanced Excel, Erlang-B etc.
• Candidates with experience in Nokia or Huawei RAN equipment will have an added advantage.
• Thorough knowledge in traffic modeling, coverage and capacity forecasting& management. Knowledge of Core access planning, Paging and LAC dimensioning.
• Knowledge of regulatory requirements and industry standards related to radio networks.

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Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Analysis of current state, including reverse engineering existing cloud assets.
• Document & Manage cloud standards, virtual network mapping, data flows and conceptual flows.
• Define & manage how company data will be stored, consumed, integrated, secured and managed across cloud and on-premise implementations.
• Set standards for cloud deployments and assets, analyze current state and conceive desired future state.
• Apply architectural and technology concepts to address scalability, security, reliability, maintainability of cloud assets.
• Conduct proof of concepts, drive technology & product selection, support pilot implementations and support enterprise wide adoption of cloud, technology, processes & toolsets
• Design and optimize cloud strategies for the cost-effective delivery of scalable and reliable systems up to 99.999% uptime SLA
• Work across a wide range of stakeholders, application subject matter experts, architects, technology and business leaders to harness perspectives, influence & drive consistent cloud practices
• Collaborate with internal and external partners to ensure that technology decisions align with the overall Enterprise Architecture Framework/Roadmap via clear communication and negotiation skills.
• Design, onboard, and operate 100% of cloud orders with robust cloud architecture, best-in-class design frameworks, and enterprise cloud adoption.
• Ensure 99.9%+ average availability and target 100% service availability across Cloud and ISP systems through resilient design and operations.
• Use automation scripts, agile ways of working, and operational tools to simplify cloud operations, maintenance, and order fulfilment.
• Drive cloud product ROI and benefit realization using Big Data tools and processes to support informed business decision-making.
• Deliver Security-as-a-Service across all cloud offerings, empower account managers with capacity visibility tools, and achieve 100% relevant certifications.

Qualifications

• Degree in Computer Science, Software Engineering, Telecoms, Engineering, Physics or Math or any other relevant qualification.
• Candidate should demonstrate deep and wide knowledge of VMWare, Openstack, Microsoft Azure, Containerization & Orchestration e.g Kubernetes, Serverless Architectures, Google Cloud and AWS platforms, IaaS, PaaS, xAAS, Relevant Public Cloud and Virtualization certifications huge plus
• Candidate should possess excellent knowledge & skills in cloud and virtual infrastructure design, deployment, management and monitoring as well as migration strategies from on-premise implementations to cloud or Hybrid Solutions.
• Candidate should have excellent knowledge and understanding of established/emerging cloud management technologies including and not limited to monitoring, profiling, identity management, reporting/analytics, cost optimization.
• The cloud architect must understand the cloud technologies and their use to guide the organization and enterprise customers in understanding and adopting them.
• An ideal candidate should possess advanced knowledge of industry best practices in the various aspects of information, technology trends, enterprise operations knowledge and the ability to develop solutions.
• Advanced knowledge of hardware, software, business applications and systems engineering are required
• Intermediate knowledge and execution of SDLC is required.
• Intermediate knowledge of Information Security awareness is a plus
• Intermediate knowledge of Cloud data and analytics tools and workflows is a plus
• Good knowledge of General Project Management Methodology & Tools
• Knowledge of enterprise architecture methodologies and practices a plus.

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Key Responsibilities

Digital Channels Applications’ Stability 

• Ensuring operational excellence through proactively maintaining, supporting, developing and implementing services including end to end monitoring scripting and automation, modern tooling, and maintenance of platforms. 
• Ensuring systems stability and uptime on all digital channels applications’ meeting the key performance metrics.
• Problem and Incident management – ensure level 2 &3 support and incidents are addressed within SLA. 
• Define measure, monitor, and report key systems reliability performance indicators and escalate breaches and violation with an eye towards pushing our capabilities forward, getting ahead of customer needs and innovating continuously to improve. 
• Pro-active monitoring of all Channels IT Applications and service logs, troubleshooting and responding to escalations raised by system users (internal and external customers). 
• Pro-active monitoring and identification of performance bottlenecks and issues affecting applications and services using AI Tools. 

Channel Development and Enhancement

• Development, enhancement, and optimization of channels applications, including websites, mobile applications, portals, social media platforms, chatbots, and other digital touchpoints.
• Driving continuous improvement of the applications through chaos experiments, automation, ML/AIOPS and proactive alerting strategies.
• Execute deployment of new features, applications, and version upgrades as per the change management policy.  

Channels System Planning

• Deployment of software patches to platforms and applications within channels after proper identification, documentation and testing.
• Maintaining of all Apps, Portals and Chatbots within the channels domain at version n-1 by planning and conducting timely version upgrades.
• Capacity planning and management by the assessment of current and future resource needs while maintaining service levels.
• Quarterly BCP planning and execution on all platforms within the Channels ecosystem.
• Identification, assessment and mitigation of security risks and system vulnerabilities by ensuring best practice security management

BCP Practices Management & Execution

• Plan, Execute Channels IT BCP and Disaster Recovery Plan as per schedule to ensure that all potential risks and gaps are closed, and the platforms have complied to Enterprise Risk Policies. 

Compliance and Security

• Ensure channels IT Applications comply with relevant laws, regulations, and industry standards related to data privacy, security, accessibility, and digital rights management. 
• Adhere to Data Protection Act and Safaricom Code of Ethics for Employees with Privileged Access regarding all Data. 
• Implement measures to protect user data, secure transactions, and mitigate cybersecurity risks. 

Continuous Improvement and Innovation

• Stay abreast of emerging trends, technologies, and best practices in ensuring No-Ops technology platforms. 
• Develop and implement Operational Bots for all repetitive support tasks using predictive maintenance methodologies and approaches. 
• Explore opportunities for innovation, experiment with new tools and techniques, and lead initiatives to drive continuous improvement and innovation in delivery.
• Continuously improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments. 

Monitoring Platforms and Key Processes

• Monitoring of key domain specific processes to ensure the desired business outcome is achieved. 

Qualifications

• Bachelor’s degree in engineering/technology/computer science or relevant field along with technical qualifications, or equivalent qualification(s). 
• 2 years’ experience in a busy IT environment or Software Engineering. 
• Technical Knowledge in RPA, AI, Cloud Computing, Microservice Architectures and Programming will be an added advantage. 
• Competency in system and application administration and practices preferred. 
• Individual thinker with the ability to identify and drive new uncharted solutions.
• Ability and willingness to share knowledge with individuals with varying levels of experience.
• Strong analytical and problem-solving skills.
• Strong familiarity with web servers and load balancing technologies.
• Strong knowledge of software architecture principles.
• Experience working with Relational (RDBMS) such as MySQL, PostgreSQL etc. and Non-relational (NRDBS) Databases such as Cassandra, MongoDB etc. 
• Experience in Unix/Linux/AIX Operating System and application security technologies (e.g. SSL).
• Professional experience and knowledge of the telecommunications industry preferred.