Careers at SGS

Job Description

• The B2C Collections Specialist is responsible for proactive collections activities for assigned markets, ensuring timely settlement of customer invoices, and maintaining accurate customer account status in the system.
• The role includes monitoring overdue receivables, contacting customers by phone and email, issuing dunning communications and balance confirmations, and supporting resolution of invoice disputes in cooperation with accounting and local country teams.
• Performance should meet the requirements defined in the SLA/KPIs applicable for the role.

SPECIFIC RESPONSIBILITIES 

• Review the shared Collections mailbox daily and handle assigned cases according to priorities. 
• Contact international customers by phone and email to follow up overdue invoices and identify reasons for non-payment. 
• Send payment reminders, monitor responses to automatic dunning letters, and obtain/record promise-to-pay dates. 
• Send balance confirmations and customer statements; provide invoice copies/duplicates upon request. 
• Escalate invoices overdue by more than 90 days to local country teams in line with procedures. 
• Maintain accurate collection notes and customer records within the ERP System. 
• Add detailed case notes in the system after each customer contacts and update the current status. 
• Cooperate with accounting and local teams to resolve customer balance discrepancies and invoice disputes/claims. 
• Work effectively under time pressure, especially during month-end closing periods. 
• Use MS 365 tools (mainly Excel) and Oracle to analyze aging, track actions, and support reporting. 
• Perform additional tasks as requested by the supervisor/senior and participate in process improvements/standardization. 

Qualifications

• Diploma in Business Administration, Accounting, Finance or related field.  
• 1-2 years of experience in collections, credit control or accounts receivables.  
• Good knowledge of MS 365 (especially Excel) – required 
• Experience with ERP systems (Oracle is an advantage) – nice to have 

Additional Information

• Highly developed communication, negotiation and stakeholder management skills necessary to maintain professional customer relationships, 
• Very good command of English (minimum B2 level), 
• Very good command of the local/native language of the supported country (minimum B2) – depending on business needs, 
• Ability to work under pressure, especially during month-end closing periods, 
• Customer focus and resilience when dealing with demanding customers, 
• Analytical and problem-solving skills with attention to detail, 
• Positive attitude, effective collaboration, and ability to learn fast 
• Full onboarding, training, and work equipment provided.  
• When Kenyan public holidays are working days in the supported country, on-call duties may be scheduled based on employee sign-ups.  
• The Collections team is organized by country portfolios. 
• This is a Fixed term contract for 4months to provide for maternity cover. 

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Job Description

• The O2C Accounts Receivables Accountant will provide temporary support to the Finance Shared Services team and is responsible for ensuring accurate and timely accounting of incoming payments and customer balances for the O2C portfolio.  
• The role includes allocating cash receipts to open invoices in the accounting system, investigating and resolving customer balance discrepancies in cooperation with the collections team, and supporting month-end activities such as calculating bad debt provisions, and posting work-in-progress and unbilled delivered orders.  
• Performance should meet the requirements defined in the SLA/KPIs applicable for the role. 

SPECIFIC RESPONSIBILITIES 

• Allocate incoming payments by entering and matching receipts to the correct invoices in the accounting system. 
• Investigate and resolve customer balance discrepancies by monitoring payment differences and coordinating with the collections team to obtain remittance details from customers. 
• Monitor and clear open/unidentified payments; maintain a tracking file and add comments regarding missing remittance, duplicate payments to be refunded, supplier payments to be routed to AP, etc. 
• Calculate the allowance/provision for potentially uncollectible receivables by analyzing customer balances in line with agreed accounting principles. 
• Post and reconcile Work in Progress (WIP) and unbilled delivered orders by verifying transactions and recording them in books. 
• Process and distribute incoming emails within the team; analyze each request and resolve it or route it to the appropriate department. 
• Work effectively under pressure, especially during month-end closing periods, and support closing tasks when required. 
• Ensure Compliance with internal controls, company policies, and audit requirements.  
• Prepare AR reports, aging reports and accounts analysis 
• Use MS 365 tools (mainly Excel) and Oracle to perform analyses, reconciliations, and reporting. 
• Perform additional tasks as requested by the supervisor and participate in process improvements/standardization. 

Qualifications

• Bachelor’s degree in accounting, finance or related field – preferred 
• CPA or equivalent qualification is an added advantage 
• At least 2 years of Accounts Receivables or order-to-cash experience.  
• Experience in accounting operations (AR/GL/R2R) – preferred 
• Good knowledge of MS 365 (especially Excel) – required 
• Experience with ERP systems (Oracle is an advantage) – nice to have 

Additional Information

• Conscientiousness and accuracy in delivering tasks, 
• Analytical mindset and problem-solving skills, 
• Very good command of English (minimum B2 level), 
• Ability to work under pressure, especially during month-end closing periods, 
• Proficiency in Arabic language is an added advantage.  
• Effective collaboration and clear communication with internal stakeholders (e.g., collections, R2R, AP) 
• Full onboarding and work equipment provided.  
• Availability is required on public holidays if they fall within month-end closing periods.
• This is a Fixed term contract for 4-months to provide for maternity cover.