Careers at Sheer Logic

Description

• We are seeking dynamic and customer-focused Personal Banking Officers to join our Outbound Personal Banking team.
• This is a 1-year renewable contract role offering a competitive package of 60,000 KES per month.
• Execute defined tasks and performance measures across entrenchment, retention, onboarding, and engagement campaigns.
• Engage clients to drive cross-sell, increase transactional turnover, and improve conversion of new-to-bank sales.
• Conduct outbound calls to uplift transactional activity, cross-sell, and retention.
• Report daily activities using designated tools/templates to support weekly, monthly, and quarterly reporting.
• Collate insights on value, variation, and process failures to enhance management information.
• Educate clients on procedures, system functionalities (self-service, IVR), and their rights under the Code of Banking Practice.
• Adhere to risk and compliance requirements while managing client demands

Requirements

• 3–4 years’ experience in branch banking environment.
• Strong understanding of bank processes, policies, and products.
• Practical problem-solving skills and common-sense approach.
• Quick learner, adaptable to change and ambiguity.
• Strong interpersonal skills; builds rapport easily.
• Highly productive, comfortable multitasking.
• Articulate communicator with social confidence.
• Results-driven, persistent, and ambitious.
• Continuous improvement mindset with intuitive judgement.
• Ability to verify and assess account application submissions.
• Sound knowledge of bank policies and customer transaction processes.
• Skilled in analysing customer needs and financial objectives.
• Understanding of account application processes and customer qualification criteria.
• Knowledge of features, benefits, and pricing of Personal Banking products.

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Role Overview

• As the Regional Media & Influencer Marketing Lead, you will take full ownership of media strategy, planning, execution, and performance tracking across East Africa. You will act as the central point of coordination across agencies, brand teams, and partners—ensuring all campaigns are delivered on time, within budget, and to the highest standard.

Key Responsibilities

• Media Strategy, Planning & Execution Lead the end-to-end development and rollout of integrated media plans (offline and digital) across multiple brands.
• Drive execution in line with marketing calendars, ensuring alignment with business priorities.
• Coordinate closely with creative and digital agencies to deliver localized, high-impact campaigns.
• Monitor and optimize media performance across channels, ensuring strong ROI.
• Agency & Stakeholder Management Oversee day-to-day operations of media and influencer agencies.
• Manage relationships with third-party monitoring partners for compliance, reporting, and competitive intelligence.
• Act as the key liaison between marketing teams, agencies, and external partners.
• Influencer & Strategist Support the development and execution of influencer marketing strategies across priority brands.
• Drive the creation and delivery of impactful “Others Say” content.
• Collaborate cross-functionally to deliver integrated campaigns that resonate with consumers.
• Performance Measurement & Reporting Embed clear measurement frameworks into all campaigns.
• Track and report on media KPIs (monthly, quarterly, and ad hoc).
• Translate complex data into actionable insights to inform future strategies.
• Manage media budgets and ensure efficient allocation of spend.

Minimum Requirements

• Bachelor’s degree in Marketing, Business, or a related field.
• Minimum 5 years’ experience in media planning, buying, or integrated communications (agency and/or client-side).
• Strong experience across both digital and traditional media channels.
• Proven ability to interpret data and translate insights into actionable recommendations.
• Experience managing media budgets and large-scale campaigns.
• Hands-on experience in influencer marketing and social media.