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Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent
About the role:
The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members’ demeanor, technical knowledge on products and processes, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, implementing and assessing call center quality processes and procedures; as well as making recommendations on training to be done in order to improve the overall SunCulture customer experience.
Key Responsibilities:
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About the role:
The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.
Key Responsibilities:
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About the role:
The Office Administrator will oversee and coordinate daily office operations, ensuring efficiency, organization, and a positive work environment. This role involves managing administrative tasks, supporting staff, maintaining office supplies and equipment, and ensuring compliance with office safety and regulatory requirements. The Office Administrator will work collaboratively with various departments to support smooth office operations and effective communication.
Key Responsibilities:
Office Operations & Management:
Administrative Support:
Inventory & Supplies Management:
Communication:
Office Management:
Human Resources Assistance:
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