Who is Water Mission?
Water Mission is a rapidly growing Christian engineering nonprofit working to end the global water crisis by building safe water, sanitation, and hygiene solutions in developing nations and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, safe water and God’s love with all. To date, we have s...
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Position Summary
The Human Resources Manager (HRM) provides strategic and operational leadership for all HR functions within Water Mission Kenya. In collaboration with the Regional HR Director and Country Director, the HRM ensures that all HR strategies, policies, and practices align with Water Mission’s global standards and Kenyan labor regulations.
This role oversees the full employee life cycle, including workforce planning, recruitment, onboarding, performance management, employee relations, compensation and benefits, compliance, and staff development. The HRM also plays a vital role in cultivating a workplace culture that reflects Water Mission’s Christian mission, values, and organizational standards.
This is a full-time position based in Kitale, Kenya, requiring residency in or near the office and regular field travel.
Our Culture
Water Mission Kenya fosters a biblical worldview culture that pursues God-honoring excellence. As a leader, the Human Resources Manager promotes accuracy, encourages learning from challenges, and empowers staff to deliver solutions aligned with Water Mission’s mission, vision, values, and standards.
Key Responsibilities
- Model servant leadership and maintain a strong Christian witness to staff, partners, and communities.
- Lead and participate in prayer and biblically based devotions.
- Promote Water Mission’s mission, vision, values, and standards.
- Foster a culture of excellence, accountability, continuous improvement, and respect.
- Partner with regional and country leadership to develop and implement the Kenya HR Strategy and Annual Staffing Plan.
- Advise leadership on workforce planning, talent management, retention, and organizational development.
- Support change management initiatives and guide leaders on HR best practices.
- Lead full-cycle recruitment, including advertising, interviewing, background checks, and onboarding.
- Oversee employment contracts, documentation, and compliance.
- Manage onboarding, staff development, and offboarding.
- Maintain a strong talent pipeline.
- Implement the performance management system.
- Equip managers to conduct effective reviews, feedback, and coaching.
- Coordinate training, development, and capacity-building initiatives.
- Facilitate HR-related workshops.
- Serve as the primary contact for employee relations, conflict resolution, grievances, and disciplinary actions.
- Conduct investigations in collaboration with the Regional HR Director.
- Support staff welfare, engagement, morale, and recognition programs.
- Administer compensation and benefits programs.
- Conduct market benchmarking.
- Ensure compliance with Kenyan labor laws and HR audits.
- Update and maintain the Kenya HR Manual.
- Oversee visa, work permit, and immigration matters.
- Prepare HR reports and analytics for leadership and headquarters.
- Maintain accurate HR records, systems, and HRIS data.
- Uphold high standards of confidentiality and data protection.
- Supervise support and auxiliary staff as required.
Qualifications & Experience
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- Minimum 6 years of progressive HR experience, including at least 3 years in NGOs or international development.
- At least 3 years of supervisory or team leadership experience.
- Strong knowledge of Kenyan labor laws and HR compliance.
- Excellent written and verbal communication skills in English.
- Legally authorized to work in Kenya without sponsorship.
Skills & Competencies
- A personal and growing relationship with Jesus Christ.
- Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
- Strong interpersonal, negotiation, and conflict-resolution skills.
- Excellent organizational and multitasking abilities.
- High attention to detail and analytical capability.
- Sound judgment, integrity, discretion, and professionalism.
- Proficiency in Microsoft Office and HRIS systems.
- Ability to travel up to 50% of the time.
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Job Purpose
System Operators ensure reliable water production, pumping, treatment, and distribution within their assigned sites. They operate equipment, maintain logs, and support preventive maintenance to guarantee uninterrupted water service.
The role reports to the Technical Officer.
Key Responsibilities
Water Production & Pump Operation
- Operate boreholes, pumps, Water treatment systems, and solar systems.
- Record pumping hours, flows, and pressures.
Treatment & Water Quality Support
- Monitor chlorine dosing, tank hygiene, and system cleanliness.
- Support water quality sampling.
System Monitoring & Maintenance
- Inspect equipment and report faults immediately.
- Perform minor maintenance and repair as directed by the Technical Officer.
- Support preventive maintenance and emergency repairs.
Distribution Support
- Report leaks, bursts, and illegal connections.
- Assist in meter inspections and valve operations.
Reporting
- Maintain daily logs and submit operational data.
Qualifications & Experience
- Craft Certificate/Certificate in Water Operations, Plumbing, or Mechanical engineering.
- Experience in pump operations, and operation and maintenance of Water Treatment Systems is an advantage.
Competencies
- Technical aptitude
- Smart phone usage and mobile data collection
- Attention to detail
- Integrity and discipline
Faith & Culture Alignment
- A personal and growing relationship with Jesus Christ.
- Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
go to method of application »
Job Purpose
System Operators ensure reliable water production, pumping, treatment, and distribution within their assigned sites. They operate equipment, maintain logs, and support preventive maintenance to guarantee uninterrupted water service.
The role reports to the Technical Officer.
Key Responsibilities
Water Production & Pump Operation
- Operate boreholes, pumps, Water treatment systems, and solar systems.
- Record pumping hours, flows, and pressures.
Treatment & Water Quality Support
- Monitor chlorine dosing, tank hygiene, and system cleanliness.
- Support water quality sampling.
System Monitoring & Maintenance
- Inspect equipment and report faults immediately.
- Perform minor maintenance and repair as directed by the Technical Officer.
- Support preventive maintenance and emergency repairs.
Distribution Support
- Report leaks, bursts, and illegal connections.
- Assist in meter inspections and valve operations.
Reporting
- Maintain daily logs and submit operational data.
Qualifications & Experience
- Craft Certificate/Certificate in Water Operations, Plumbing, or Mechanical engineering.
- Experience in pump operations, and operation and maintenance of Water Treatment Systems is an advantage.
Competencies
- Technical aptitude
- Smart phone usage and mobile data collection
- Attention to detail
- Integrity and discipline
Faith & Culture Alignment
- A personal and growing relationship with Jesus Christ.
- Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
go to method of application »
Job Purpose
System Operators ensure reliable water production, pumping, treatment, and distribution within their assigned sites. They operate equipment, maintain logs, and support preventive maintenance to guarantee uninterrupted water service.
The role reports to the Technical Officer.
Key Responsibilities
Water Production & Pump Operation
- Operate boreholes, pumps, Water treatment systems, and solar systems.
- Record pumping hours, flows, and pressures.
Treatment & Water Quality Support
- Monitor chlorine dosing, tank hygiene, and system cleanliness.
- Support water quality sampling.
System Monitoring & Maintenance
- Inspect equipment and report faults immediately.
- Perform minor maintenance and repair as directed by the Technical Officer.
- Support preventive maintenance and emergency repairs.
Distribution Support
- Report leaks, bursts, and illegal connections.
- Assist in meter inspections and valve operations.
Reporting
- Maintain daily logs and submit operational data.
Qualifications & Experience
- Craft Certificate/Certificate in Water Operations, Plumbing, or Mechanical engineering.
- Experience in pump operations, and operation and maintenance of Water Treatment Systems is an advantage.
Competencies
- Technical aptitude
- Smart phone usage and mobile data collection
- Attention to detail
- Integrity and discipline
Faith & Culture Alignment
- A personal and growing relationship with Jesus Christ.
- Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
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Job Summary
The Customer Service Officer plays a key role in delivering excellent customer experience to all water consumers served by Water Mission Waterworks LTD. The role supports customer engagement, billing and payment services, complaint handling, and consumer education while ensuring accuracy, transparency, and responsiveness that builds trust and promotes a strong service culture.
The role reports to the Managing Director.
Key Responsibilities
Prepaid Sales & Account Management
- Assist customers in purchasing water credits at water ATMs, kiosks, and digital payment channels (e.g., M-Pesa).
- Create and update customer accounts in the prepaid system with accurate data.
- Train customers on how to vend tokens, check balances, and manage consumption.
- Monitor token vending equipment and report faults promptly.
Customer Support & Service Excellence
- Serve as first-line support for walk-in and phone inquiries.
- Provide guidance on tariffs, vending procedures, and connection requirements.
- Support onboarding of new prepaid customers.
Continuous Customer Complaints Redress & Service Recovery
- Record customer complaints/feedback in Customer Management System.
- Track resolution progress in coordination with O&M teams (meter issues, system errors, leak concerns).
- Ensure timely feedback to the customer and closure within agreed service standards.
Consumer Education & Outreach
- Conduct sensitization on prepaid water benefits, conservation, and payment compliance.
- Support community-level meetings and awareness campaigns to promote customer ownership and satisfaction.
Reporting, Data Integrity & Compliance
- Maintain accurate customer records ensuring 100% compliance with data protection guidelines.
- Generate daily/weekly vending and service performance reports.
- Identify unusual consumption or vending patterns to support revenue protection.
Qualifications & Experience
- Diploma or higher qualifications in Business, Customer Service, ICT, Community Development, or related field.
- Prior experience in a prepaid service environment (telecom, utilities, etc.) is an advantage.
- Ability to use CRM/billing/Prepaid Water ATM systems.
- Basic financial literacy for credit handling and reconciliation.
Competencies & Personal Attributes
- Excellent interpersonal and communication skills.
- Smartphone usage and mobile data collection
- Strong customer-first mindset with empathy.
- Detail-oriented with accuracy in data entry and reporting.
- Comfortable working with digital systems and mobile payments.
- Integrity, confidentiality, and professionalism.
- Proficiency in English and Kiswahili; local language desirable.
Faith & Culture Alignment
- A personal and growing relationship with Jesus Christ.
- Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
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Job Purpose
The Office Assistant ensures efficient administrative operations, accurate record-keeping, effective communication, and logistical support for the entire organization. The role maintains office systems, manages documentation, and facilitates smooth coordination between departments.
The role reports to the Finance Officer.
Key Responsibilities
Office Management
- Manage daily office operations, correspondence, and filing systems.
- Maintain office supplies, assets, and inventory registers.
- Ensure orderly office environment and staff coordination.
Administrative Support
- Prepare documents, schedules, and communication on behalf of management.
- Support HR functions including leave records, staff files, and induction processes.
- Support meeting arrangements, minutes, and logistics.
Procurement & Logistics
- Support procurement documentation and vendor coordination.
- Arrange travel logistics for field teams and visitors.
- Maintain procurement registers and inventory controls.
Customer & Stakeholder Reception
- Receive clients and direct them to relevant departments.
- Manage incoming calls, emails, and official inquiries.
Qualifications & Experience
- Diploma or Degree in Business Administration or related field.
- Minimum 2 years’ administrative experience.
- Proficiency in MS Office and office management systems.
Competencies & Personal Attributes
- Excellent organizational and communication skills.
- Confidentiality, integrity, and professionalism.
- Strong attention to detail.
Faith & Culture Alignment
- A personal and growing relationship with Jesus Christ.
- Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
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Job Purpose
The Finance Officer ensures financial integrity through accurate accounting, revenue reconciliation, budgeting, and reporting. The role supports financial sustainability and compliance.
The reports to the Managing Director
Key Responsibilities
Financial Management
- Manage accounts, bank reconciliation, and general ledger entries.
- Prepare financial statements and reports.
Revenue Reconciliation
- Reconcile prepaid vending reports, M-Pesa, and bank deposits daily.
- Detect and report variances.
Budgeting & Cost Control
- Support preparation and monitoring of budgets.
- Ensure prudent expenditure and financial controls.
Compliance & Audit Readiness
- Maintain audit-ready records.
- Ensure compliance with financial policie
Qualifications & Experience
- Degree in Finance/Accounting/Economics.
- CPA II or above.
- Utility or prepaid experience an advantage.
Core Competencies
- Strong analytical skills
- High integrity
- Accuracy & attention to detail
Faith & Culture Alignment
- A personal and growing relationship with Jesus Christ.
- Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
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Job Purpose
The Technical Officer ensures effective and sustainable operation of all water production, treatment, and distribution systems, leads operations and maintenance activities, and implements strategies to reduce Non-Revenue Water (NRW), supporting reliable service delivery and compliance with regulatory standards.
The role reports to the Managing Director.
Key Responsibilities
Water Production & Treatment
- Oversee day-to-day operations of boreholes, pumping stations, treatment systems, and storage facilities.
- Monitor and manage water quality in compliance with national and company standards.
- Track production capacity and recommend improvements where necessary.
Distribution Network Management & NRW Reduction
- Ensure efficient distribution and equitable water supply within the service area.
- Lead meter installations, leak detection, and Non-Revenue Water (NRW) reduction programs.
- Implement monitoring systems to track water losses and identify areas for intervention.
- Coordinate new customer connections, repairs, and service restoration.
Operations & Maintenance
- Develop and execute preventive maintenance plans for infrastructure and equipment.
- Respond to breakdowns promptly to minimize service disruptions.
- Maintain up-to-date technical records and asset registers.
Compliance & Safety
- Enforce environmental, regulatory, and occupational health and safety requirements.
- Promote a culture of safe work practices during field operations.
Team Leadership
- Supervise and build capacity of technicians, plumbers, and support staff.
- Coordinate with procurement and finance to ensure parts and materials availability.
- Provide technical advice for investment planning and budgeting.
Reporting & System Monitoring
- Analyze system data and produce weekly and monthly operational reports.
- Recommend efficiency improvements and innovations to enhance service delivery.
- Contribute to strategic planning through technical insights.
Qualifications & Experience
- Diploma or Bachelor’s Degree in Water, Mechanical, Civil Engineering, or equivalent.
- 3–5 years’ experience in water utility operations or related technical field.
- Experience managing teams and field-based operations.
- Knowledge of pumps, pipelines, controls, metering, treatment processes, and NRW management.
Core Competencies
- Technical and analytical problem-solving skills
- Smartphone usage and mobile data collection
- Leadership and teamwork
- Customer service mindset
- High integrity and professionalism
- Data-driven decision making
Faith & Culture Alignment
- A personal and growing relationship with Jesus Christ.
- Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
Method of Application
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