Career Opportunities at Kenya Airways

Brief Description

The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency in the payment of claims.

Detailed Description

Principal Accountabilities (Responsibility)

• Evaluate, negotiate and recommend valid claims for approval to fulfil the company’s contractual obligations for customer retention.
• Ensure documentation from insurers on sums insured, excesses, deductibles, and clauses applicable in case of a claim are issued correctly.
• Direct interaction with customers globally to resolve claims complaints and enhance customer satisfaction.
• Evaluate suitable claim defences and instruct appointed lawyers to take-up claims in litigation.
• Monitor, support and propose the appropriate direction of litigation to minimize loss exposure to the company.
• Develop and maintain a claims data archiving system as per legislation to protect the company’s exposure to recurring claims.
• Analyse and evaluate claim costs and pursue recovery.
• Analyse incident and loss trends and monitor implementation measures to minimize losses.
• Ensure adherence and consistency with company policy on claims in all outstations.
• Review and reconcile insurance accounts for proper cost allocation and accurate financial reporting.
• Prepare and analyse claims reserve reports for all outstanding claims for financial reporting to reflect the correct position of liabilities on the financial statements.
• Perform other department duties related to this position as directed by the section Manager.

Job Requirements

Qualification (Minimum)  

• Bachelor's degree in business or related field.
• Computer skills and knowledge in Microsoft office.
• Part qualification ACII / Diploma in Insurance.
• Interpretation and application of conditions carriage for Baggage & Cargo.
• 3 years’ experience in the insurance industry in underwriting and claims handling in a busy organization.
• Experience in aviation industry will be of added advantage.

Additional Details

Other Skills

• Understanding of IATA regulations, international conventions and regimes in relation to international travel
• Computer skills and knowledge of Claims Management systems.
• Excellent interpersonal skills
• Strong Communication skills
• Negotiation skills
• Time management
• Presentation /tutoring skills
• Customer insight
• Analytical thinking
• Problem solving
• Customer service

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Brief Description

This position provides organizational leadership and is responsible for overseeing the activities of the data science department in ensuring execution of and alignment with the Kenya Airways’ overall vision. It ensures creation of data science capabilities for the success of Kenya Airways business operations by envisioning and executing strategies that will influence improvement of business performance by enabling decision making. Launches innovative and complex analytic models, utilizing data mining techniques, applied to both structured and unstructured data.

Detailed Description

• Leading innovation within the business by defining how the business creates additional value through utilization of data assets and analytics.
• Identify and monitor key business risks and realize the data needs of the business.
• Manage the business’s external data and analytics partners.
• Develop and design of the departmental vision, capabilities, infrastructure, and roadmap for the launch of data sciences capabilities.
• Build the business’s data science talent needs, role definition, recruitment, and development of a team to move business agenda forward.
• Improving the business’s data analysis model, creating industry-leading performance by leveraging new and creative data-sources, and employing the latest in machine learning in the department.
• Develop roadmap for the data and analytics function that clearly defines ownership and responsibility between the central data function and the functional groups.
• Collaborate with all functions of the company to ensure data needs are addressed and the required data is modeled and available to analysts and end-users.  
• Work with the product, operations, and executive management teams to create a data enabled user journey.
• Ensure centralization of Airline’s cloud and on-premises data into a single data lake and modeled to support data analysis requirements from all functional groups
• Develop data models to track the business’s performance againstdata analysis model and monitor trends in key business KPIs.

Job Requirements

• Bachelor’s degree in Statistics, Machine Learning, Mathematics, Computer Science, Economics, or related fields.
• Proficiency and experience in scripting languages with rapid prototyping skills in SQL, Python, Perl, Java, VB, etc.
• Highly skilled in statistical and modeling packages such as SAS, Statistical, MATLAB, R, visualization, and other advanced analysis tools.
• At least 10 years of working experience in a senior data science position.

Additional Details

• A proven and successful experience track record of leadinghigh-performing data analyst teams leading through the successful performance of advanced quantitative analyses and statistical modeling that positively impact business performance.