Claims Officer at Kenya Airways

Brief Description

The candidate will enhance customer service standards and portray positive company image by ensuring professionalism and efficiency in the payment of claims.

Detailed Description

Principal Accountabilities (Responsibility)

• Evaluate, negotiate and recommend valid claims for approval to fulfil the company’s contractual obligations for customer retention.
• Ensure documentation from insurers on sums insured, excesses, deductibles, and clauses applicable in case of a claim are issued correctly.
• Direct interaction with customers globally to resolve claims complaints and enhance customer satisfaction.
• Evaluate suitable claim defences and instruct appointed lawyers to take-up claims in litigation.
• Monitor, support and propose the appropriate direction of litigation to minimize loss exposure to the company.
• Develop and maintain a claims data archiving system as per legislation to protect the company’s exposure to recurring claims.
• Analyse and evaluate claim costs and pursue recovery.
• Analyse incident and loss trends and monitor implementation measures to minimize losses.
• Ensure adherence and consistency with company policy on claims in all outstations.
• Review and reconcile insurance accounts for proper cost allocation and accurate financial reporting.
• Prepare and analyse claims reserve reports for all outstanding claims for financial reporting to reflect the correct position of liabilities on the financial statements.
• Perform other department duties related to this position as directed by the section Manager.

Job Requirements

Qualification (Minimum)  

• Bachelor's degree in business or related field.
• Computer skills and knowledge in Microsoft office.
• Part qualification ACII / Diploma in Insurance.
• Interpretation and application of conditions carriage for Baggage & Cargo.
• 3 years’ experience in the insurance industry in underwriting and claims handling in a busy organization.
• Experience in aviation industry will be of added advantage.

Additional Details

Other Skills

• Understanding of IATA regulations, international conventions and regimes in relation to international travel
• Computer skills and knowledge of Claims Management systems.
• Excellent interpersonal skills
• Strong Communication skills
• Negotiation skills
• Time management
• Presentation /tutoring skills
• Customer insight
• Analytical thinking
• Problem solving
• Customer service