Jobs at Canonical

This role is to ensure that Canonical conducts its business processes in compliance with laws and regulations, international standards, and accepted business practice. This position is for an individual with the knowledge, drive and personal motivation to set up a strong governance framework in a fast-growing tech company, as well as help it achieve/maintain the necessary compliance certifications. It requires a background in internal audit or IT general controls and an appreciation of the challenges involved in driving security/compliance initiatives in a software engineering organization.

This role can be home or office based. Periodic international travel for training and business meetings is required.

Key responsibilities:

• Shape and drive the company risk management and internal control framework
• Maintain and develop security policies, and verify compliance with those policies
• Work with our Legal team to respond to internal and external compliance issues
• Collaborate closely with leaders to understand their security, privacy and compliance requirements
• Make sure that customer data is safeguarded and used ethically and responsibly
• Organize and conduct Risk/Privacy/Compliance training and assessments
• Educate and inform employees about our practices and standards
• Manage internal and external audit and testing programs, reporting risks that need correction
• Prioritize compliance work
• Coordinate activities with external consultants and internal stakeholders for quality compliance (e.g. ISO 9001, 15504)
• Review and respond to security questionnaires and contract questions from customers

Required skills and experience:

• Bachelor's degree (or equivalent) in Computer Science, Information Systems, or related field
• Familiarity with procurement compliance obligations, contractual security and privacy
• Experience defining and implementing appropriate methodologies for auditing, takedown processes and law enforcement
• Ability to be an ambassador for compliance policies and procedures within a highly technical software organization
• You can speak articulately about situational awareness, change management, and access control
• Demonstrated ability to explain risk assessments, actions needed, and cost implications
• General understanding of international privacy and compliance legislation, including the GDPR
• Experience working with legal, audit, and compliance staff
• Experience developing and maintaining policies, procedures, standards, and guidelines
• Experience driving risk-based decisions supporting business owner expectations and needs

Valuable experience:

• Affinity with Open Source software with regards to compliance
• Knowledge and experience of applicable frameworks and regulatory requirements, e.g. ISO 2700x, PCI-DSS, NIST
• Technical or engineering background, including software development, scripting, networking, and cloud architecture

go to method of application »

Documentation is essential to our Support Engineering operation, both for customers and for our team. We are looking for a driven and effective leader and team manager for technical documentation.

The Technical Documentation Manager will own, coordinate, and drive the documentation efforts of the team. This is an opportunity to  shape Canonical’s internal and external-facing documentation, and the knowledge sharing architecture and lifecycle. From analysis and planning, through publishing and maintenance, the Technical Documentation Manager will lead global initiatives to produce best-in-class documentation for our end users and internal teams.

What you’ll do

• Take ownership over all Support documentation and related processes
• Define growth and improvement KPIs, regularly report status, drive achievement
• Collaborate with other documentation leaders across the organisation
• Develop structure and workflows for technical authors and engineers
• Track and manage projects from concept through delivery and maintenance
• Ensure documentation is updated in conjunction with product changes and releases
• Develop familiarity with Canonical products, and author documentation yourself
• Create and deliver training for engineers and technical authors
• Coordinate document publication with Support Leadership
• Identify opportunities for improved processes, or gaps in current documentation
• Work with the objectives and principles in Canonical’s documentation strategy 

Who you are

• You have a passion for open source software, and the impact it has on the world
• You have a background in documentation creation and management
• Experience as a technical author is required, particular experience with public or private cloud technologies is desired
• Graduate level education is desired, undergraduate degree is required
• Project management experience is desired; a PMP is a bonus