Fresh Job at CDL Human Resource

Job Purpose

• To ensure timely collection of outstanding debts, manage customer accounts, and support efficient credit control processes while collaborating with internal teams to improve cash flow and resolve account issues.

The successful candidate must demonstrate proven experience in:

• Debt collection and recovery of overdue accounts
• Credit control and accounts receivable management
• Customer account reconciliation and statement management
• Debtor ageing analysis and collection reporting
• Customer dispute resolution and query management
• Order-to-cash process management
• SAP customer account management and reporting
• Strong negotiation and stakeholder management skills
• Working closely with Sales, Finance, Logistics, and Customer Service teams to drive collections and resolve account issues

Minimum Requirements

• Bachelor's Degree in Finance, Accounting, Business, Commerce, or a related field
• Minimum 5 years' relevant experience in Credit Control, Collections, Accounts Receivable, or Customer Credit Management within FMCG or manufacturing sector with a large customer base.
• Strong SAP proficiency
• Excellent analytical, communication, and problem-solving skills

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Position Summary

• The Project Manager is responsible for planning, coordinating, executing, monitoring, and successfully delivering systems integration projects within approved budgets, timelines, quality standards, and contractual requirements. The role oversees multidisciplinary teams involved in ICT infrastructure, networking, cybersecurity, physical security systems, data centres, structured cabling, AV systems, building management systems, and related technology solutions.The Project Manager acts as the primary liaison between clients, consultants, vendors, subcontractors,and internal teams to ensure successful project delivery and customer satisfaction.

Key Responsibilities

Project Planning & Execution

• Develop comprehensive project plans, schedules, milestones, and resource allocation plans.
• Define project scope, objectives, deliverables, and success criteria.
• Establish project execution methodologies and implementation strategies.
• Manage multiple concurrent projects across East Africa.
• Ensure projects are delivered on time, within budget, and according to specifications.
• Coordinate all project activities from initiation through commissioning and handover.

Client Relationship Management

• Serve as the primary point of contact for customers throughout the project lifecycle.
• Conduct project kick-off meetings and regular progress reviews.
• Manage customer expectations and maintain high levels of client satisfaction.
• Address client concerns, escalations, and change requests professionally.
• Prepare and present project status reports to clients and stakeholders.

Technical Coordination

• Work closely with engineering, network, security, software, and technical support teams.
• Review technical designs, implementation plans, and project documentation.
• Coordinate integration of systems including:
• Network Infrastructure
• Structured Cabling
• CCTV Systems
• Access Control Systems
• Data Centre Infrastructure
• Cybersecurity Solutions
• Command & Control Centres
• Building Management Systems
• Unified Communications
• Audio Visual Systems
• Cloud Solutions
• Ensure technical compliance with client specifications and industry standards.

Financial Management

• Develop project budgets and monitor financial performance.
• Track project costs, revenue recognition, profitability, and cash flow.
• Review supplier quotations and subcontractor costs.
• Manage project invoicing milestones and payment collections.
• Identify cost-saving opportunities without compromising quality.

Contract Administration

• Review project contracts and identify risks.
• Ensure compliance with contractual obligations.
• Manage project variations, claims, extensions of time, and change orders.
• Coordinate procurement and subcontract agreements.
• Maintain proper project records and contractual documentation.

Resource Management

• Assign and supervise project engineers, technicians, site supervisors, and subcontractors.
• Monitor workforce productivity and performance.
• Coordinate travel and deployment of regional project teams.
• Ensure proper utilization of company resources.

Risk Management

• Identify project risks and develop mitigation plans.
• Maintain project risk registers.
• Monitor issues affecting project schedules, budgets, and quality.
• Implement corrective actions when required.
• Escalate critical issues to management.

Quality Assurance

• Ensure projects comply with company quality standards.
• Conduct regular site inspections and audits.
• Verify testing and commissioning activities.
• Ensure project documentation and as-built drawings are complete.
• Oversee project acceptance and final handover.

Health, Safety & Compliance

• Ensure compliance with local HSE regulations and client requirements.
• Enforce safe working practices on project sites.
• Conduct risk assessments and toolbox meetings.
• Ensure compliance with ICT, electrical, and construction regulations in East African markets.

Reporting & Documentation

• Prepare weekly and monthly project progress reports.
• Maintain project schedules and dashboards.
• Document lessons learned and project closure reports.
• Ensure proper filing of:
• Contracts
• Drawings
• Test Reports
• Commissioning Reports
• Handover Documentation
• Warranty Documents

Requirements

Qualifications

Education

• Bachelor's Degree in:Electrical Engineering,Electronics Engineering,Telecommunications Engineering,Computer Science,Information Technology,Project Management,Related Engineering Discipline

Professional Certifications (Preferred)

• PMP (Project Management Professional)
• PRINCE2 Practitioner
• PMI-ACP
• ITIL Foundation
• Cisco Certifications
• Microsoft Certifications
• Genetec Certifications
• Security Industry Certifications

Experience

• Minimum 5–8 years of project management experience.
• Minimum 3 years managing systems integration projects.
• Experience delivering projects across East Africa.
• Proven experience managing projects valued between USD 100,000 and USD 10 Million.
• Experience dealing with government agencies, airports, ports, utilities, financial institutions,and enterprise customers.

Technical Skills

• Project scheduling tools (MS Project, Primavera, Monday.com, Asana, Jira).
• Networking and ICT infrastructure knowledge.
• Physical security systems knowledge.
• Data centre and cloud technologies.
• Budgeting and financial management.
• Contract management.
• Procurement management.
• Risk assessment and mitigation.

Competencies

Leadership

• Team Leadership
• Decision Making
• Accountability
• Conflict Resolution

Business

• Commercial Awareness
• Negotiation Skills
• Customer Focus
• Strategic Thinking

Personal

• Excellent Communication Skills
• Time Management
• Problem Solving
• Adaptability
• Attention to Detail

Working Conditions

• Frequent travel across East Africa.
• Site-based and office-based work environment.
• Occasional work outside normal business hours during critical project phases.
• Interaction with government agencies, consultants, contractors, and multinational technology vendors.

Typical Projects

• Airport Security Systems
• Port Security Systems
• Smart City Projects
• Data Centre Deployments
• National CCTV Networks
• Access Control Systems
• Command and Control Centres
• Enterprise Network Infrastructure
• Fiber Optic Networks
• Integrated Security and Surveillance Systems

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PRIMARY DUTIES AND RESPONSIBILITIES

• Identify prospective clients within targeted segments
• Utilize Sales Force automation platform
• Implement company Sales strategy/ Plan and adherence to the sales procedure
• Conduct security surveys to determine clients’ requirements and prepare client focused proposals in liaison with Business Development Manager,Operations Manager/ Branch Manager/ Technical Manager
• Observe correct pricing of products in liaison with Finance
• Conduct Credit checks for all new clients prior to on boarding
• Ensure all documents are signed / presented prior to service commencement
• Embrace cost control measures
• Follow up on prospects and document feedback.
• Support tender team with relevant information and attend briefing sessions
• Embrace Business Development related ESG initiatives
• Participating in marketing activities
• Presentation of customized solutions to clients
• Gather Market intelligence on business growth related areas, competitor analysis and diversification
• Promote the company’s products and services to prospective customers.
• Build long-term relationships

Requirements

• Education: Degree in relevant field
• Experience 3 years’ experience with proven results in a security industry setup.
• Training: Preferred professional training in sales & marketing
• Skills: Exceptional communication skills, committed, resourceful, results oriented and self-driven, Customer Focused, Initiative, good interpersonal skills,good negotiations skills and good presentation skills
• Knowledge: Knowledge of product portfolio, Security industry knowledge, Computer skills,Telephone etiquette