Current Jobs at Absa Bank Limited

Job Description

You will have the opportunity of working directly across the firm with developers, operations staff, data scientists, architects and business constituents to develop and enhance the big data service.   

• Development and deployment of data applications 
• Design & Implementation of infrastructure tooling and work on horizontal frameworks and libraries 
• Creation of data ingestion pipelines between legacy data warehouses and the big data stack 
• Automation of application back-end workflows 
• Building and maintaining backend services created by multiple services framework 
• Maintain and enhance applications backed by Big Data computation applications 
• Be eager to learn new approaches and technologies 
• Strong problem-solving skills 
• Strong programming skills 
• Background in computer science, engineering, physics, mathematics or equivalent 
• Worked on Big Data platforms (Vanilla Hadoop, Cloudera or Hortonworks) 
• Preferred: Experience with Scala or other functional languages (Haskell, Clojure, Kotlin, Clean) 
• Preferred: Experience with some of the following: Apache Hadoop, Spark, Hive, Pig, Oozie, ZooKeeper, MongoDB, CouchbaseDB, Impala, Kudu, Linux, Bash, version control tools, continuous integration tools 

Education

Bachelor's Degree: Information Technology

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Job Description

Accountability: SALES TO ECOSYETEM CUSOTMERS  TIME SPLIT  60%

• Deliver exceptional sales performance by identifying and meeting customer needs  through selling & cross selling of all Absa Bank Retail products and services to ecosystem customers.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
• Participate in specific product campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process.  Respond directly to the customer.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling loans to ecosystem customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

Accountability: CUSTOMER SERVICE  TIME SPLIT 15 %

• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new loans are approved and encourage drawdowns on the new loans
• Open scheme loan accounts referred by the Scheme Loans Relationship Managers

Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 15 %

• “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Line Manager.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT  TIME SPLIT 10%

• Share knowledge and experience with other Lead Generators in the team.
• Provide cover for other Lead Generators in case of excessive workload or absence
• Deputize for the Line Manager whenever required.
• Agree annual performance objectives with the Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training

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SAS Viya Platform Management:

• Design, deploy, configure, and maintain SAS environments to meet business needs and performance requirements.
•  Provide ongoing support and troubleshoot issues for SAS system administration
• Perform regular patch upgrades for SAS environments to ensure system stability.
• Automate alerts for system errors or issues to enable quick response.
• Ensure high availability and disaster recovery capabilities are in place for SAS environments by managing disaster recovery processes, ensuring system readiness.
• Optimize system performance through routine monitoring and tuning.
• Maintain up-to-date documentation on administrative processes and system configurations.
• Coordinate with IT teams to ensure the seamless integration of SAS with other systems.
• Ensure compliance with security policies and manage user permissions effectively
• Manage user access, security configurations, and permissions within SAS platforms, adhering to Absa Bank's security policies and standards.
• Installation & Configuration: Set up the SAS software environment, including server configurations and customizations according to business needs.
• User Management: Create and manage user accounts, roles, and permissions to ensure secure access to SAS resources.

System Integration and Automation:

• Integrate SAS platforms with other banking systems, applications, and data sources as required.
• Develop and maintain automation scripts and workflows for routine administrative tasks, such as backups, updates, and monitoring.
•  Implement best practices for configuration management and version control within SAS environments.

Collaboration and Stakeholder Engagement:

• Collaborate with business stakeholders, data analysts, and other IT teams to understand requirements and translate them into SAS Viya solutions.
• Provide technical expertise and guidance to project teams and stakeholders on SAS capabilities, limitations, and best practices.
• Participate in cross-functional teams to drive innovation, process improvements, and knowledge sharing related to SAS administration.

Performance Optimization and Capacity Planning:

• Analyze system performance metrics and usage patterns to identify opportunities for optimization and capacity planning.
• Recommend and implement improvements to hardware, software configurations, and infrastructure resources to enhance SAS Viya performance and scalability.
• Conduct regular capacity assessments and proactively plan for future expansion or upgrades as needed.

Documentation and Training:

•  Maintain comprehensive documentation of SAS configurations, procedures, and troubleshooting guides.
•  Provide training and knowledge transfer to junior administrators, support staff, and end-users on SAS administration best practices and usage guidelines.

Team management and leadership

• The ability to lead and manage a team of SAS admins to achieve team and organisation objectives managing performance, development and providing mentorship

Experience and Educational requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field. Advanced degree or relevant certifications (e.g., SAS Certified Viya Platform Administrator) preferred.
• Proven experience (5+ years) in administering SAS platforms with specific experience in Viya 3.5 and 4 in enterprise environments, preferably within the banking or financial services sector.
• In-depth knowledge of SAS architecture, components, and administration best practices.
• Proficiency in scripting languages (e.g., Python, Shell) for automation and integration tasks.
• Strong understanding of Linux/Unix operating systems and experience with server virtualization technologies (e.g., VMware, Docker).
• The ability to create Terraform scripts as a code tool that lets you build, change, and version cloud and on-prem resources safely and efficiently will be advantageous.
• Excellent communication skills and ability to collaborate effectively with cross-functional teams and stakeholders.
• Demonstrated problem-solving skills and ability to troubleshoot complex technical issues in SAS environments.
• Experience and knowledge with cloud computing platforms (e.g., AWS, Azure) and containerization technologies (e.g., Kubernetes,) is a plus.
• Knowledge and experience in the following SAS components will be advantageous:
• SAS Data Integration (ETL) Studio, SAS Management console, SAS OLAP Cube studio, SAS Information map Studio, SAS-Add inn for Microsoft office, SAS Enterprise Guide, SAS Customer Intelligence Studio, Web Report Studio (WRS), SAS Visual Analytics(VA),Dashboard. SAS/Macro, SAS/SQL, Stored Processes

go to method of application »

Accountability: SALES TO ECOSYETEM CUSOTMER  TIME SPLIT  60%

• Deliver exceptional sales performance by identifying and meeting customer needs  through selling & cross selling of all Absa Bank Retail products and services to ecosystem customers.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up to generate and convert quality leads into sales.
• Participate in specific product campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process.  Respond directly to the customer.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling loans to ecosystem customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

Accountability: CUSTOMER SERVICE TIME SPLIT 15 %

• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new loans are approved and encourage drawdowns on the new loans
• Open scheme loan accounts referred by the Scheme Loans Relationship Managers

Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 15 %

“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Line Manager.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT TIME SPLIT 10%

• Share knowledge and experience with other Lead Generators in the team.
• Provide cover for other Lead Generators in case of excessive workload or absence.
• Deputize for the Line Manager whenever required.
• Agree annual performance objectives with the Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.