Current Jobs at Equity Bank Kenya

The Assistant Manager, Market and Liquidity Risk is responsible for assessing, monitoring, and managing the Bank's exposure to market and liquidity risks. The role involves working closely with treasury, finance, and risk teams to ensure adequate risk mitigation strategies are in place while maintaining compliance with regulatory and internal risk policies.

Key Responsibilities

• Identify, measure, and analyze market risk exposure, including interest rate risk, foreign exchange risk, and price risk.
• Monitor liquidity risk by assessing the bank’s funding sources, cash flow projections, and stress testing scenarios.
• Ensure adherence to internal liquidity and market risk limits and propose adjustments as needed.
• Develop and maintain market and liquidity risk management frameworks, policies, and controls.
• Conduct risk analysis, prepare reports, and provide insights to senior management on market and liquidity risk exposures.
• Collaborate with treasury and finance teams to optimize asset-liability management and funding strategies.
• Perform stress testing, scenario analysis, and sensitivity analysis to evaluate the impact of adverse market conditions.
• Keep track of regulatory developments affecting market and liquidity risk and ensure compliance with CBK guidelines and Basel requirements.

Qualifications

Qualifications And Experience

• Bachelor’s degree in business, Finance, Economics, Statistics, or a related field.
• Professional certifications such as FRR, CFA, FRM, or PRM are an added advantage.
• At least 1-3 years of experience in market and liquidity risk management.
• Strong knowledge of financial markets, asset-liability management, and liquidity risk measurement techniques.
• Familiarity with regulatory frameworks, including Basel III liquidity requirements.

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The role holder is responsible for supporting the development, review, and implementation of the bank’s risk governance framework, policies, and procedures. The role ensures that governance processes comply with regulatory requirements and align with the bank’s risk appetite and strategic objectives.

Key Responsibilities

• Maintain a repository of policies, procedures, and governance frameworks, ensuring regular updates.
• Assist in drafting, reviewing, and updating the bank’s risk governance policies and procedures.
• Ensure policies comply with CBK (Central Bank of Kenya) regulations, Basel III, and corporate governance codes.
• Support the implementation and monitoring of corporate governance frameworks and policies.
• Assist in conducting risk assessments to identify weaknesses in governance structures.
• Work closely with compliance, audit, and risk teams to strengthen governance controls.
• Assist in identifying, assessing, and managing strategic and reputational risks.
• Support the Head, Risk Governance in identifying and mitigating emerging governance risks.
• Ensure compliance with governance regulations, industry best practices, and internal policies.
• Monitor emerging trends and regulatory developments that may impact corporate reputation.
•  Assist in developing crisis management and reputational risk response plans.
• Collaborate with compliance, legal, and audit teams to ensure regulatory alignment.
• Prepare reports and presentations on governance, strategic risk, and reputational risk for senior leadership.
• Conduct training and awareness programs on governance principles and reputational risk management.

Qualifications

Qualifications And Experience

• Bachelor’s degree in business administration, Law, Finance, Risk Management, or a related field.
• A master’s degree in a relevant field is an added advantage.
• 2+ years of experience in governance, risk management, compliance, or policy development in the financial sector.
• Experience in policy writing, governance reporting, and regulatory compliance.
• Familiarity with risk governance frameworks and best practices in banking.

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The role holder will be responsible for the integration of CX with business operations, driving service excellence, satisfaction, and loyalty while reducing churn. This role champions CX standards, process optimization, and change management, ensuring consistent communication and engagement strategies aligned with organizational goals, reporting to the Head of Customer Experience & Communication.

Key Accountabilities

Leadership & Team Development

• Provide strategic leadership and direction to the Customer Experience Business Partners (CXBPs), ensuring alignment with overall CX goals.
• Foster a high-performance culture through coaching, mentoring, and capacity building.
• Champion employee engagement and development initiatives to enhance team capability and drive accountability for customer experience outcomes.

 CX Strategy Execution & Continuous Improvement

• Drive the execution of the bank’s customer experience strategy across all touchpoints.
• Leverage customer insights, feedback, and performance data to identify pain points and implement targeted improvement initiatives.
• Collaborate with business units to embed customer-centric thinking and ensure delivery of seamless, consistent, and delightful experiences.

 Service Performance Monitoring & Analytics

• Oversee tracking of key CXBP performance indicators, including customer satisfaction, response times, resolution rates, and loyalty metrics.
• Utilize data-driven insights to inform decision-making, set benchmarks, and proactively address performance gaps in collaboration with CXBPs and business units.

 Process Excellence & Operational Efficiency

• Champion the review, redesign, and optimization of service delivery processes with a focus on efficiency, scalability, and customer impact.
• Identify and resolve operational bottlenecks and work cross-functionally to implement fit-for-purpose solutions that enhance the end-to-end customer journey.

 Escalation & Crisis Management

• Serve as a senior escalation point for complex and high-impact customer issues, ensuring timely resolution and long-term corrective actions.

 Stakeholder Engagement & CX Advocacy

• Championing CX priorities and aligning them with strategic business objectives.
• Build strong relationships with internal stakeholders, drive adoption of CX best practices, and lead to change management and communication initiatives that support a customer-first culture across the bank.

Qualifications

Education and experience

• Bachelor's degree in a business-related field.
• A master’s degree is an added advantage.
• Minimum of 12 years’ experience in Banking or financial institution, with a minimum of 5+ years in management capacity.
• A track record of developing & implementing customer experience initiatives, and improved outcomes in Service Operations.
• Experience of leading teams and championing cultural change
• Knowledgeable about service operations, customer experience management, CX Metrics performance analysis and escalation management.
• Demonstrated ability to ensure customers' needs are met effectively, and the organization maintains a positive reputation among its customers and stakeholders.

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The role holder is responsible for driving superior customer fulfillment by leading a excellent service framework focused on quality, compliance, and continuous improvement. This role champions customer-centricity aligns service delivery with strategic goals, and enhances operational efficiency to boost satisfaction, loyalty, and brand trust, reporting to the Head of Customer Experience & Communication.

Key Accountabilities

Service Quality Assurance & Compliance

• Lead the development and implementation of service quality frameworks to ensure adherence to internal standards, regulatory requirements, and customer expectations.
• Establish and monitor quality assurance programs to drive consistency and compliance across all channels.

 Experience Monitoring & CX Performance Management

• Oversee service monitoring initiatives, ensuring CX performance is measured and tracked using clearly defined KPIs.
• Utilize data analytics and VOC insights to identify trends, uncover pain points, and drive decisions that improve customer experience and operational efficiency.

 Process Optimization & Innovation

• Identify service delivery gaps and inefficiencies, and implement process improvement initiatives that streamline operations, reduce turnaround times, and enhance customer satisfaction.
• Champion a culture of innovation and continuous improvement within the Service Excellence team.

 Knowledge Management & Capacity Building

• Develop and maintain a centralized knowledge management system to support frontline teams with up-to-date product and service information.
• Oversee the design of training programs to enhance service competencies, product knowledge, and communication effectiveness.

 Customer Escalations & Issue Resolution

• Provide senior oversight for high-impact or complex customer escalations.
• Collaborate with internal stakeholders to ensure timely, effective, and customer-focused resolutions while safeguarding the bank’s reputation.

 Stakeholder Engagement & Cross-Functional Collaboration

• Act as a service excellence ambassador across the organization by building strong cross-functional relationships.
• Collaborate with the CX business partnering team to embed customer insights into strategic decisions and support service-related change and transformation initiatives

Qualifications

Education and experience

• Bachelor's degree in a business-related field.
• A master’s degree is an added advantage.
• Minimum of 12 years’ experience in Banking/financial institution or relevant sector, with a minimum of 5+ years in management capacity.
• A track record of developing & implementing delivering continuous improvement in service delivery, and improved outcomes in Service Excellence.
• Experience of leading and delivering change and business improvement initiatives, including people and cultural change.
• A strong understanding of service excellence principles.
• Knowledgeable about service monitoring & process improvement, service quality assurance, use of data analytics for decision making, knowledge management & training.
• Demonstrated ability to ensure regulatory compliance as well as policies, procedures, risk parameters and guidelines of the organization are met.

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• The Manager, Treasury Middle Office is responsible for independent monitoring, analysis, and reporting of treasury risks, including market risk, liquidity risk, and counterparty risk. The role ensures that treasury activities comply with internal risk policies, regulatory requirements, and best practices while providing insights to senior management to enhance decision-making.

Key Responsibilities

• Monitoring adherence of all treasury risk management policies and procedures and reporting of exceptions.
• Review the correctness of the market data loaded in treasury software and take ownership of maintained historical database on yields, exchange rates, volatilities etc.
• Oversight of the treasury activity
• Participate in risk assessment of new products before dealing is approved.
• Development of robust valuation and risk measurement models for various trading products.
• Effectively support and supervise the risk profile of dealers’ positions, in line with internal and external risk management and regulatory imperatives.
• Query and analyse the Treasury P&L to establish trends and deviations from the norm. Investigate further the causes of any significant deviations from the trend and report to head of risk, treasury and finance.

Qualifications

Qualifications And Experience

• Bachelor’s degree in business related field from a recognized university is preferred with a post graduate training in Financial services and Risk management as an added advantage.
• Minimum 5 years successive employment in Treasury front/operations required, preferably in high-growth dynamic organization with a global outreach.
• Treasury/Risk Management certification.
• Practical knowledge of Treasury products and operations as well as Treasury risk management systems and operational processes. 
• Excellent written and oral communication skills.
• Experience with risk management with demonstrated ability to conduct risk assessments.
• Professional qualifications such as ACI Dealing and Operations must.
• Professional qualifications such as CFA, FRM, FRR, CISI highly recommended.

Key Competencies & Skills

• Expertise in treasury risk frameworks, financial markets, and banking regulations.
• Strong knowledge of market risk, liquidity risk, and counterparty risk management.
• Proficiency in risk modeling tools, treasury management systems, and regulatory reporting platforms.

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The Assistant Manager, Credit Risk is responsible for supporting the identification, assessment, monitoring, and mitigation of credit risk within the Bank. The role involves conducting credit risk analysis, reviewing risk exposure, and ensuring compliance with regulatory requirements and internal risk policies.

Key Responsibilities 

• Conduct credit risk assessments and provide recommendations for risk mitigation.
• Monitor credit risk exposures and report any potential concerns to senior management.
• Support the development and implementation of credit risk policies and procedures.
• Analyze financial data and market trends to assess creditworthiness.
• Perform scenario analysis and stress testing to assess portfolio risks under varying conditions
• Collaborate with internal stakeholders to enhance risk management frameworks.
• Assist in regulatory compliance and reporting requirements related to credit risk.
• Provide insights into credit risk strategies to support decision-making.

Qualifications

Qualifications And Experience

• BA/BS in Mathematics, Business, Quantitative Finance, Computer Science, Economics, Statistics, Engineering or another Quantitative field; master’s degree is a plus.
• Risk management qualifications such as Global association of risk professionals (GARP) certifications, relevant ISO certifications such as ISO 3100, ISO 22301 is a must.
• Minimum 5 years’ successive employment in a Bank or a similar Financial Institution 2 of which must be in credit risk management
• Practical knowledge of Credit Products, Treasury products as well as a basic understanding of Credit Cycle/Treasury Cycles and Operational processes.
• Sound knowledge of risk management and risk governance practice
• Analytical and Visualization skills in any of the following: Excel, VBA, Python, R, and/or SQL is required.
• Any related professional certification is preferred.

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This role is responsible for supporting the Head of Customer Experience & Communication to successfully execute Customer Experience transformation projects, such as CRM upgrades and Contact Centre enhancements, while ensuring the seamless operation of CX functions. This role bridges project execution and daily operations, ensuring initiatives align with the broader customer experience strategy and drive service excellence.

Key Accountabilities

CX Project Management

• Support the execution and monitoring of CX projects, ensuring timely and effective delivery.
• Develop and maintain project documentation and governance reports.
• Manage project timelines, budgets, and resources while keeping stakeholders informed and engaged.

 Cross-Functional & Stakeholder Coordination

• Act as the primary liaison between CX, Internal Departments, and third-party vendors.
• Facilitate committee meetings and cross-functional working groups to ensure smooth implementation of CX Projects and Initiatives.
• Support change management efforts to drive adoption of CX improvements.

 Administrative & Resource Management

• Oversee budget tracking, procurement, document control, and resource planning for CX operations.
• Support CX leadership in preparing reports, departmental updates, and executive presentations.
• Manage logistics for CX meetings, workshops, training, and team engagements.

CX Vendor & Partner Liaison

• Manage vendor relationships for CX-related systems, ensuring deliverables meet milestones and service-level agreements (SLAs).
• Collaborate with technology partners to enhance CX tools and platforms.

 Performance Monitoring & Reporting

• Track project and operational KPIs, delivering insights through dashboards and reports.
• Conduct post-project reviews to identify lessons learned and improve future initiatives.

Qualifications

Qualifications & Experience

• Degree or equivalent from a recognized institution.
• Minimum 8 years’ experience in a Customer Experience or Contact Centre environment, 3 of which have been in a supervisory role.
• Strong understanding of CX frameworks, CRM systems, Contact Centre technologies, and Quality Management Systems.
• Excellent stakeholder engagement and cross-functional collaboration skills.
• Strong analytical and reporting abilities, with attention to detail.
• Proven administrative experience preferably in a CX related function.
• Demonstrated ability to effectively and efficiently provide administrative support for CX related projects and initiatives.

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Reporting to the Relationship Manager Business, the Relationship Officer - Biashara Banking has the responsibility to manage and coordinate all the Micro businesses under him/her to ensure the bank goals and objectives are achieved. 

Key Responsibilities:

Onboarding and Customer Management:

• Onboard retailers and customers across various Ecosystem value chains and digital platforms (PWE, EAZZY APP, etc.).
• Identify prospective leads and recruit new customers.
• Conduct outreach and manage relationships for customer retention.
• Utilize existing partnerships to expand the customer base.

Loan Processing and Compliance:

• Guide customers through the loan application process, including business and home visits to verify financial information and securities.
• Ensure timely loan approval and disbursement within SLAs.
• Present client requests for approval and manage security perfection and disbursement.
• Initiate recovery processes for overdue accounts.

Marketing and Sales:

• Conduct marketing outreach to onboard new customers.
• Cross-sell and upsell bank products.
• Recruit ecosystems by leveraging established relationships.

Training and Policy Adherence:

• Train branch staff on Biashara Banking lending policies, procedures, and new products.
• Ensure compliance with credit policies and act as the custodian of bank policy in the branch.

Customer Service and Support:

• Provide high-standard customer service, fast-track loan processes, and give prompt feedback on loan requests.
• Liaise with internal and external stakeholders in the branch environment.
• Mobilize clients for financial literacy training and guide them on maintaining proper records.
• Portfolio and Relationship Management:
  • Maintain an up-to-date portfolio management toolkit for efficient customer follow-up.
  • Conduct post-disbursement visits and baseline all customers.

Deposit Mobilization and Documentation:

• Mobilize deposits 

Qualifications

Qualifications and Education 

• University degree holder with preference in Education, Social sciences, or Business-related field.
• Overall mean grade of C+ in KCSE
• 3-4 Years’ experience