Current Opportunities at Ipsos Synovate

JOB PURPOSE:

• This role exists to manage and execute research projects in a manner that ensures client satisfaction. The role holder manages and oversees multiple projects, ensuring that the work standards are of a high quality, deadlines are met and that projects are completed within budget. The role holder is also responsible for day to day client liaison in terms of queries and feedback.

ESSENTIAL RESPONSIBILITIES AND DELIVERABLES

Project Management

• Ensuring that projects are completed on time, on budget and to the expected quality standards.

Client Relationship Management and Business Development

• Managing the relationship with clients on a day-to-day basis and keeping them informed regarding the progress of projects.
• Provide technical and commercial input into proposals in terms of research design, methodologies, costs, deliverables and timing.
• To keep abreast of current offerings and developments within Ipsos and in the research world at large to ensure that proposals and pitches are both competitive and differentiating
• To keep abreast of competitors’ research offerings where Ipsos operates
• To ensure that industry and research knowledge is integrated from other projects, desk research and other teams/sources to obtain a consolidated, competitive offering

Research Design

• Designing the relevant research instruments (questionnaires, discussion guides, interviewer briefs, sampling plans, etc.)

Data Analysis and Interpretation

• Ensure accuracy of information received from Data processing
• Ensure generation of accurate analytical reports
• Ensure all interpretation is in accordance with findings

Report Writing

• Write accurate and insightful reports keeping proposal requirements and objectives in mind and adhere to relevant Ipsos standards
• Consult other relevant external data and analyze market trends that will enhance and add value to the Report

Presentations

• Design presentation according to client and Ipsos Standard requirements
• Make presentation to Client when required

Leadership, team and people management

• Responsible for coaching/on the job training for junior team members
• Pro-actively responsible for their own learning & development
• Promote team spirit

Required Experience and Qualifications

• A relevant University Degree
• A minimum of 3 years’ continuous experience in market research
• Solid knowledge of market research services and tools (preferably with an emphasis on quantitative custom research, but having both quantitative and qualitative experience will be an advantage)
• Knowledgeable on industry issues
• Knowledge and experience in preparing budgets and cost management
• Excellent command of spoken and written English
• Exceptional presentation skills
• Ability to work under pressure and manage time effectively
• Excellent leadership and project management skills
• Strong Analytical skills, Training skills and Delegation skills
• Excellent computing skills especially in Microsoft Word, Excel and PowerPoint

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Key Performance Areas:

• Editing and creating computer programs and scripts 
• Investigating and solving data related queries independently
• Handling complex projects from technical and project management perspective
• Reviewing / auditing projects programs / folders for standards adherence, completeness and accuracy
• Create strong partnership with Service Lines
• Deliver correct results
• Contribute in improving turnaround times for DP
• Client satisfaction 95% or higher
• Ensure that timesheets are completed on a weekly basis
• Make use of ITC 
• Ensure Issues and Rework are recorded on time and accurately 
• Expand own understanding of data processing through channels, such as on-the-job exposure, reading and discussions with peers
• Good time management skills
• Ability to work under pressure
• Ability to prioritize, multitask and meet deadlines
• Ability to work independently, as well as in a team environment
• Ability to understand and explain concepts and techniques to others 
• Solid organization and problem solving skills
• Constantly update and develops their own skills and knowledge
• Well informed about the issues, needs and priorities of other parts of the organization.
• Gives priority to the customer needs, internal and external
• Has a bias for action and responds quickly when necessary. 
• Learns and recovers quickly from setbacks
• Identifies the key priorities and keep their focus on those consistently over time
• Knowledge sharing within the team and junior members

Education:

• Matric as a minimum
• Exposure to at least 1 programming language 
• Advanced knowledge of data processing platforms used [SAS, SPSS, Dimensions]
• Advanced knowledge of data files types [ASCII, SAV, SAS, CSV]
• Advanced knowledge of MS Office Excel
• Excellent understanding of DP processes and documents
• Good knowledge of MS Power Point

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KEY RESPONSIBILITIES:

Project Briefing:

• Ensure that all project briefs supplied by Researchers are well understood by the implementers Ensure questionnaires flow and logic is conducted in Operations
• Make suggestions on additional information that could be useful for project.

Questionnaire:

• Ensure that all interviews have a common approach to the fieldwork such that the administration of the questionnaire is the same.
• Ensuring that they all understand the procedure involved in the entering of the data on the questionnaire

Fieldwork Quality Control:

• Ensure use of the Ipsos Field Management System to check work completed by all teams daily.
• To ensure quality standards of operation ( fieldwork) all personnel involved undergo rigorous and continuous training as well as thorough briefing of the project involved before embarking on it
• across all the countries that we operate in.
• Ensure fieldwork is executed with utmost diligence and professionalism.
• Ensure back-checking on all surveys is conducted an accompaniments are also executed in all the surveys across all the regions

Field budgeting and financial controls in the field:

• Responsible for organizing the field budgets for Kenya.
• Ensuring that projects do not go beyond approved budgets and efficiencies are  achieved.
• Implementing fieldwork financial checks/controls that will ensure optimal resource allocation.

Capacity building

• Responsible for building the capacity of the field-teams across all regions. This will entail:
• Following up to ensure uniformity and thoroughness of the field teams all regions of Kenya.
• Facilitating regular field audits to check of the competence of the various teams.

General

• Managing field staff
• Communication particularly about progress on achieving deadlines.

Reporting

• Weekly reports will be needed that would reflect the current projects in the field and their status in executing the above duties, you will closely work with the following

KNOWLEDGE AND SKILLS:

Education

• University degree preferred

 Experience

• 5 years’ experience in a Research firm (exposure to Qualitative/ Quantitative research)
• Advanced MS Excel and budgeting skills are essential

Additional requirements:

• Strong research relationships and networks.
• Sound project management knowledge and experience.
• Able to work within a multi-cultural environment.
• Understanding of systems and processes.
• Ability to work and deliver under pressure.
• Good report writing skills.
• Good management and supervisory skills.
• Interpersonal skills, good people skills and organizational skills.
• Time , costing and project management skills.
• Self driven , results orientated, shows exceptional initiative and is focused on quality and profit
• Mature , credible and comfortable in dealing with clients.