Current Vacancies at ENGIE

Job Purpose/Mission

• Responsible for supporting the effective and efficient procurement of various company goods and services, Supplier Contract Management, and all relevant documentation through use of best practices.

Responsibilities

• Assist in sourcing potential suppliers and conducting prequalification assessments in accordance with company policies and procedures.
• Support procurement activities for ENGIE Energy Access Kenya, including purchasing goods and services for the organization and its employees.
• Participate in ongoing efforts to improve the procurement process, including identifying cost-saving opportunities and streamlining procedures.
• Assist in organizing and maintaining procurement-related documentation, ensuring accuracy and compliance with relevant standards.
• Update and maintain procurement databases and tools to track orders, deliveries, and supplier information efficiently.
• Collaborate with cross-functional teams to ensure alignment and coordination in procurement activities.
• Support procurement officer in day-to-day tasks and projects as needed to contribute to the overall success of the department.

Knowledge And Skills
Experience :

• Minimum 1-2 years of experience in Procurement or a similar position.
• Knowledge of Supplier Sourcing & Contract Management.
• Excellent Analytical skills, bargaining Skills, Interpersonal Skills and Negotiation Skills.
• Excellent sense of urgency and Time Management with high organizational skills.

Qualifications :

• Bachelor’s degree in Procurement

Language(s):

• English
• Kiswahili

Technology :

• Proficiency in Microsoft office suite and purchasing software, Knowledge in SAP is a Plus.

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Job Purpose/Mission

• The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.
• The Collections Manager will be responsible for securing timely repayments through Call Centre Agents, supporting their daily activities, maintaining positive relationships with customers, minimizing, and controlling losses to the loan portfolio through proper management of the assigned accounts in default.

Responsibilities
Monitoring & Process Management

• To oversee and assist in the monitoring and analysis of customer accounts for non-payments, delayed payments and other irregularities
• To ensure the cost of pursuing a customer debt is reasonable through cost / benefit analysis
• Monitor telephone reports on a weekly basis to ensure contact per day quota is achieved
• To monitor appropriate collections activity to ensure customers pay to agreed terms
• To monitor the quality of the team's customer calls and develop actions to improve service standards
• To monitor team performance against financial and other targets and alert the line manager of situations that may lead to variance from plans

Team Management

• To maximise revenue collection and debt recovery
• Verify that team members get the appropriate training and apply their knowledge and skills to the job
• Supervise and direct the daily activities of contact center collection officers
• To ensure that the team deals with all customer complaints in line with the complaints process and adhering to the Code of Conduct
• To plan and manage the day-to-day workflow and performance of the team ensuring that targets and customer service standards are achieved and maintained
• Supervises recoveriesand collection activities which involves training, mentoring, and coordinating of assignments to ensure timely reporting and meeting of deadlines/KPI.
• To hold regular team meetings to timely and effectively communicate departmental plans and targets, discuss issues and recognise success
• Manage the overdue and support on Welcome call process
• Ensure all agents adhere to call regulations
• Ensure Xdesk and other working tools are working well or else escalating issues arising
• Ensure the team is capturing the right information

Reporting

• Participation in collection analysis functions and various other credit related duties
• Ensure Collections and Recoveries monthly reports are prepared and where necessary appropriately distributed
• Identify and report any incident that may affect operational results
• Assist in ad-hoc credit/collections related exercises as required
• Analyzing the effectiveness of collection activities and recommending alternative courses of action to gain optimum results
• Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives
• Identify the negative trends and notify them to the manager of the Credit Recovery Center, enclosing the proposed solutions to mitigate them
• Calculate commission for each field agent and request Field commissions to Finance after approval from manager and ensure payments are done in a timely manner

Experience :

• 5 years’ Experience in portfolio management/microfinance or its equivalent with a focus on loan collections and recovery.
• Experience in team Management.
• High Level of familiarity with typical income, expenditure and cashflow patterns of rural and per -urban households and micro-enterprises in assigned portfolio, including farmers, animal breeders, business owners and employees.
• Professional experience in traditional bottom of the pyramid (BoP) lending techniques preferably in microfinance sector
• Strong customer Negotiation skills.
• Knowledge about market and business risks associated with typical Mysol customers

Qualifications :

• Bachelor’s degree in business or related field
• Portfolio management certificate will be an added advantage

Language(s):

• English
• Kiswahili

Technology :

• Computer literacy, particularly good working knowledge of Microsoft Excel and power-point