Current Vacancies at Q-Sourcing Servtec Group

Job Summary

• The job holder’s primary role is to ensure unparalleled customer satisfaction. You will serve as the main point of contact for our customers, managing orders, addressing inquiries, and providing expert advice on our products and services. Your attention to detail, problem-solving skills, and in-depth knowledge of the industry will contribute to the overall success of our customer service department

Key Duties and Responsibilities

• Serve customers through various channels, including but not limited to email, phone, and in-person interactions.
• Process and manage customer orders efficiently, ensuring accuracy and compliance with company procedures.
• Conduct proactive follow-ups on customer orders, providing real-time updates and resolving any issues promptly.
• Handle customer feedback, complaints, and requests professionally, seeking resolutions and escalating when necessary.
• Offer expert advice to customers on Optical products and services, demonstrating a sound understanding of Ophthalmic lenses and related products.
• Prepare comprehensive reports by collecting and analyzing data related to product and service performance.
• Collaborate with cross-functional teams to address customer needs and contribute to the improvement of service delivery.
• Utilize ERP systems such as Microsoft Ax and SAP for order processing and data management.
• Demonstrate excellent analytical skills using Microsoft Excel to extract insights and enhance decision-making.
• Continuously update knowledge on Optical industry trends and products, staying informed about advancements in the industry.

Knowledge and Experience Requirements (Qualifications)

• University degree in Business related field with Basic ophthalmic knowledge OR 3-year Diploma qualification in an Ophthalmic related course.
• Proven experience in the Optical field with knowledge of Ophthalmic lenses and related products.
• Basic ophthalmic knowledge is an added advantage.
• Familiarity with ERP systems such as Microsoft Ax and SAP is required.
• Excellent analytical skills using Microsoft Excel.

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About the Role:

• Embark on a rewarding career path as our Accounts Receivable and Client Relations Specialist, where your expertise in financial management propels our business to new heights of success and innovation. This role is perfect for a finance professional who thrives on meticulous financial oversight and building robust client relationships, playing a crucial role in the strategic direction of our financial operations.

Role Overview

• Reporting to the Finance Director, with the potential to lead the Accounts Receivable function as the company expands as the Accounts Receivable and Client Relations Specialist, you will ensure the efficiency and accuracy of our invoicing and receivables management. This pivotal position involves close collaboration with our customer success and data science teams to guarantee accurate billing processes and timely revenue collection. Your role is critical in maintaining excellent client relationships and upholding our reputation for financial diligence.

Key duties & responsibilities

• Timely Invoicing: Ensure that all clients are invoiced promptly, coordinating with our customer success and data science teams to ensure accuracy and adherence to contract terms.
• Receivables Management: Oversee the entire receivables process to secure timely payments from clients, maintaining a smooth cash flow.
• Dispute Resolution: Handle payment disputes swiftly and effectively, preserving strong client relationships without compromising on financial integrity.
• Contract Management:  Work closely with the customer success team to ensure that client contracts are consistently updated and renewed, aligning with business objectives and client needs.
• Performance Indicators: Meet and exceed KPIs related to receivable days and bad debt write-offs, contributing to the financial health of the business.

 Skills and qualifications

• Educational Background: Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Experience: 3-5 years of proven experience in accounts receivable, client relations, or a similar financial role. Experience in a SaaS environment is highly advantageous.
• Skills: Excellent command of Xero financial software, strong understanding of invoicing and payment processes, and exceptional communication and interpersonal skills.
• Key Competencies and Traits: Detail-oriented with robust problem-solving skills, capable of managing multiple tasks under pressure, and adept at maintaining professionalism in dispute resolutions.

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Job Summary

• Reporting to the Chief Operating Officer (COO) and Chief Executive Officer (CEO) as the finance director you will provide a step into a pivotal leadership role for the company where your expertise in financial management will drive our business towards innovative success and robust growth. This role demands a strategic thinker who is adept at overseeing comprehensive financial operations, from accounts receivable and payable to strategic financial planning and stakeholder management.

Key duties & responsibilities

• Strategic Oversight: Direct the entire finance function, ensuring cohesive and strategic financial operations encompassing Accounts Receivable (AR) and Accounts Payable (AP).
• Financial Reporting and Analysis: Guarantee accurate and timely financial reporting, providing analytical insights that support strategic decision-making.
• Stakeholder Communication: Actively engage with investors, debt providers, and financial institutions to foster strong, productive relationships.
• Audit and Compliance: Collaborate with auditors to ensure compliance with all regulatory requirements, improving processes for maximum efficiency and risk mitigation.
• Budget Management and Financial Forecasting: Oversee budgeting processes, ensuring the accuracy of financial forecasts and the development of strategies that align with business goals.
• Cash Collection Efficiency: Improve processes for efficient cash collection and maximum cash utilization to optimize the company’s financial health.
• Leadership and Team Development: Mentor and lead the finance team, fostering a culture of high performance and continuous improvement.

 Skills and qualifications

• Educational and Professional Credentials: Bachelor’s degree in Finance, Accounting, or related field required; MBA or CPA preferred.
• Experience Requirement: Minimum of 10 years of experience in finance, with at least 5 years in a leadership role, ideally within a company known for its dynamic growth and scale-up phase.
• Industry Experience: Proven capability in managing financial operations that span cross-border transactions, with a strong background in both product distribution and SaaS-based environments.
• Skill Set: Exceptional analytical and problem-solving skills, combined with profound regulatory knowledge and proficiency in financial software and tools.
• Interpersonal Skills: Outstanding communication and interpersonal skills, with the ability to operate effectively in a fast-paced, dynamic environment.