Latest Vacancies at Mogo Finance

What you will do:

• Team management: Supervise, train and debt collection agents to achieve set targets. 
• Oversee adherence to call scripts, SMS structures, and communication standards 
• Handle complex or escalated customer cases 
• Track and report on collection performance (daily, weekly, monthly) 
• Monitor calls and interactions for quality, tone, and professionalism. 
• Recommend process improvements to increase recovery efficiency. 

What you will need:

• 3–5 years' experience in debt collection, with at least 1–2 years in a supervisory/lead role. 
• Strong leadership, coaching, and people management skills. 
• Excellent negotiation and conflict resolution abilities. 
• Data-driven mindset with strong reporting and analytical skills. 
• Knowledge of regulatory requirements in debt collection. 
• Proficiency in MS Office and familiarity with CRM/collection software. 

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Key Responsibilities:

• Strategic Internal Communication
• Develop and maintain an Internal Comms Calendar (newsletters, Yammer/Teams posts, staff updates).
• Simplify corporate updates (targets, milestones, campaigns) into engaging stories for employees.
• Work with leadership to craft messages that are authentic, clear, and motivating.
• Employee Engagement
• Proactively identify opportunities to celebrate employees (promotions, anniversaries, performance wins).
• Proactively create and coordinate creative employee-targeted content (videos, spotlights, Q&As, polls, “day-in-the-life” stories).
• Narrative Building
• Ensure internal narratives reflect the external comms strategy — staff must live the brand story.
• Align staff around company values, mission, and strategic campaigns.
• Capture employee voices as thought leadership pieces for external platforms when relevant.
• Content Creation & Storytelling (newly added focus)
• Produce engaging multimedia content (videos, graphics, photo stories, newsletters) to bring internal messages to life.
• Collaborate with design, videography, and comms team members to develop consistent, branded content for internal platforms.
• Innovate new formats to make internal communication more interactive (podcasts, reels, live updates, staff takeovers).
• Crisis & Change Communication
• Act as first responder for sensitive internal announcements (policy changes, branch updates, restructures).
• Work closely with Corporate Comms to ensure consistent messaging inside and outside the company.

What you will need:

Skills & Competencies

• Initiative in exploring digital tools, including AI, to enhance creative output
• Exceptional creativity and innovation in brand and product campaigns
• High attention to detail, with strong proofreading and editing skills
• Ability to manage multiple projects and meet deadlines independently
• Excellent organizational and time-management skills
• Willingness to learn and collaborate with the team
• Strong ethical standards and adherence to company policies