Careers at Absa Bank Limited

Job Summary

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements.
• Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

Job Description

Accountability: SALES TO ECOSYETEM CUSOTMERS      TIME SPLIT  60%

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services to ecosystem customers.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
• Participate in specific product campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific sales campaigns.
• Maintain own sales performance statistics for management information usage.
• Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the appropriate area of delivery for specialist product help or advise (e.g. Schemes or Mortgage) when uncertain about the product delivery or application process.  Respond directly to the customer.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling loans to ecosystem customers, complete the financial analysis and statement review on customer accounts.  Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires.  Report such denials to the Line Manager on a daily basis.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.

Accountability: CUSTOMER SERVICE   TIME SPLIT 15 %

• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner.  Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new loans are approved and encourage drawdowns on the new loans
• Open scheme loan accounts referred by the Scheme Loans Relationship Managers

Accountability: OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS        TIME SPLIT 15 %

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to the Line Manager.

• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT      TIME SPLIT 10%

• Share knowledge and experience with other Lead Generators in the team.
• Provide cover for other Lead Generators in case of excessive workload or absence.

     Deputize for the Line Manager whenever required.

• Agree annual performance objectives with the Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• Facilitate the generation of revenue and assist the business strategic priorities in close working relationship with Corporate & Investment Banking stakeholders.
• Support the Credit leadership in management of impairment and other losses to ensure these are within agreed budgets / forecasts.
• Improving the control and governance environment for risk activities.
• A credit professional acting as credit expert to the relationship team and the conduit to the Credit Risk function for sanctioning purposes.
• Improve and deepen understanding of our clients’ needs through joint client visits with the assigned portfolio Relationship Managers.
• Responsible for developing practical and appropriate credit solutions (i.e. lending structures) through understanding customers’ needs.
• Delivering high quality and consistent, credit applications and making sound recommendations.
• Monitor and control accounts within designated portfolios to ensure early detection of signs of credit deterioration and taking appropriate actions.
• Maintain integrity of Commercial Credit Risk System (CCRS) data ensuring customer is accurately updated.
• Regularly maintain and update Early Warning Status (EWL) and related strategy sheets for clients classified under these buckets.
• Responsible for championing Credit policy issues to the designated portfolio and relationship teams through attendance of industry and portfolio meetings.
• Responsible for efficient use of Bank capital by challenging pricing of facilities within their portfolio and ensuring borrowings to customers meet the minimum required return for the bank.
• Ensuring Risk Key performance measures are captured correctly and in a timely manner to aid in performance management and decision making.

Job Description

Key Accountabilities

Understanding Credit/ Solutions Development: 35%

• Assessment of credit proposals through analysis of Business and Credit risks associated with the provision of the bank’s products and services to the customer.
• Facilitate the generation of revenue and support business growth through development of high-quality credit solutions aimed obtaining fast credit approval from Sanctioning teams.
• Ability to undertake sector and industry analysis to guide the bank in strategy formulation and areas of focus for lending and application of the same within designated portfolio

The Credit Process 35%

• Preparation Credit proposals using the CCRS with relevant supporting documentation and recommendations to Credit managers for Sanction.
• Liaise directly with the Absa Africa Credit Team (BACT) sanctioning office for all credits that are outside local Risk Team discretion.
• Attend customer meetings with the Relationship Manager where credit related issues are to be discussed/ resolved.
• Support the timely preparation of facility letters through preparation of accurate Facility Letter Aide Memoirs (FLAM) and ensuring all proposed conditions of sanction, covenants and internal risk triggers are correctly and accurately captured.
• Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.
• Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.

Portfolio Management- Monitoring and Control: 20%

• Responsible for reviewing and analyzing financial information produced by customers against set Credit triggers and financial covenants.
• Monitor and Control quality of portfolio using agreed triggers. Reviewing and engaging Sanctioners on deteriorating trends and trigger events if they give cause for concern, advising the Relationship Manager simultaneously.
• Recognise and control potential lending fraud risk through robust operational risk and control management

Staff Management Time Split: 10%

• Support the Team Leaders in delivering effective performance development for Corporate Credit Managers Assistants (CCMAs) within the team.
• Drive proactive application of Absa values both personally and throughout the team.
• Coach and support colleagues within the Team

Qualifications

• Bachelor’s degree or equivalent and/or the ACIB
• Knowledge of credit analysis techniques
• Accreditation on use of the Commercial Credit Risk system would be an added advantage

Experience

• Proven experience in a Credit role at a junior management level gained within the Bank or a blue-chip financial organization
• Excellent understanding of credit and associated risks
• Experienced user of Commercial Credit Risk System (CCRS) or a similar system to analyze, monitor and report on credit applications.
• Good interpersonal skills that have been proven in a Business or Credit environment at a management level

Knowledge & Skills

• Knowledge of lending fundamentals, credit procedures and processes as laid out in the Absa Africa Wholesale Credit Risk Standards.
• Products and services frequently used by customers 
• Knowledge of Commercial Credit Risk System and other relevant bank systems.
• Awareness of legislation affecting the Bank and customers having the highest regard for confidentiality.
• A fair understanding of current issues including macro and micro economic environment.