Career Opportunities at ENGIE

Responsibilities

Credit Risk Monitoring, Analysis and Reporting

• Support the development of live Tableau Dashboards monitoring Credit Risk in EEA markets of operations.
• Help in interpreting and placing the individual analyses in the bigger picture of country credit risk performances and derive conclusions.
• Support the development and transfer on Tableau of the countries' Credit Risk Reports.

Credit Risk Management Routines

• Help organize and run the countries' Credit Risk Committee Meetings.
• Support the local teams to implement the follow-up actions (e.g. portfolio analyses, adjustment or strengthening of credit management routines, etc.) emerging from the Credit Risk Committee meetings.
• Ensure that country stakeholders have access to credit risk monitoring tools and this information is used to inform decision making and action plans.
• Collaborate with stakeholders to identify areas for improvement and potential for innovation in our processes, standards, tools, etc.

Knowledge Sharing & Capacity Development Support.

• Provide support on training and communication on credit risk policy standards, tools and best practices to country teams across multiple departments and levels of the business.
• Support the development and delivery of credit risk training content for MySol Academy or other credit-related training initiatives.
• Where appropriate, provide country teams and Global CF with insights and recommendations coming from analysis of reports and monitoring tools to give important context, inform decisions and action plans.
• Document and share credit risk management best practices and insights from across our network of country operations and global teams.

Stakeholder Management

• Serve as a main point of contact for countries' Head of Customer Finance departments in the preparation and follow-up of the countries' Credit Risk Committee meetings.
• Work with country and global Customer Finance departments to build and maintain a strong credit culture across EEA.
• Contribute to the overall strategy and priorities of EEA Customer Finance and country-specific strategies (in some cases, leading or guiding this process) related to Credit Risk Management.
• Provide practical input to country and global credit operations strategy & standards development

Knowledge and skills 

Experience & Aptitudes:

• 2 to 4 years of professional experience in a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 1 to 2 years of experience in credit-related credit risk management, credit operations, or other areas related to commercial lending and credit portfolio management is desired.
• Can-do attitude, with a knack for problem solving and tackling big challenges that require both team collaboration and individual perseverance.
• Keen analytical skills; ability to combine hard data and observations on operational realities to then translate them into actionable insights.
• High level of professional curiosity; high level of interest in how to make processes and systems work to their best level.
• Strong and confident communicator who is equally capable of asking for support and guidance as well as sharing feedback, information and knowledge with others.
• Detail-oriented, with an ability to help others check their work and maintain a high level of quality.
• Empathy and stamina in collaboration with a broad range of stakeholders including customer-facing teams, leaders and managers across various business functions and units, and across a variety of cultural contexts.
• Familiarity with the nature of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• Diploma or degree required. Degree in economics, finance, microfinance, business, data analytics or a related subject is preferred.
• Certification in a relevant topic (e.g. data analytics, credit risk management, project management) is a plus.

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Responsibilities

Credit Risk Mapping and Routines

• Develop, together with the global and local CF teams, credit risk mapping tools and routines to identify countries specific credit risk priorities with reference to EEA Credit Risk Management Framework and existing Standard Operating Practices.
• Conduct internal assessments of and report to Global Customer Finance and local Management Teams on any non-compliance issues.
• Contribute to the countries' Credit Risk Reports and Risk Committee meetings by reporting on compliance subjects.

Credit Risk Non-Compliance Remediation

• Develop, together with the global and local CF and management teams, countermeasures to avoid and/or respond to current non-compliance instances.
• Support the local teams to implement the non-compliance remediation actions (e.g. through portfolio analyses, adjustment or strengthening of credit management routines, etc.).
• Ensure that country stakeholders have access to credit risk compliance monitoring tools and this information is used to inform decision making and action plans.
• Collaborate with stakeholders to identify areas for improvement and potential for innovation in our processes, standards, tools, etc.

Knowledge Sharing & Capacity Development Support.

• Train and communicate on credit risk policy standards, tools and compliance best practices to country teams across multiple departments and levels of the business.
• Support development and delivery of credit risk training content for MySol Academy or other credit-related training initiatives.
• Where appropriate, provide country teams and Global CF with insights and recommendations coming from analysis of reports and monitoring tools to give important context, inform decisions and action plans.
• Document and share credit risk compliance best practices and insights from across our network of country operations and global teams.

Stakeholder Management

• Serve as a lead point of contact for countries' Head of Customer Finance departments in matters related to credit risk management compliance.
• Work with country and global Customer Finance departments to build and maintain a strong credit culture across EEA.
• Contribute to the overall strategy and priorities of EEA Customer Finance and country-specific strategies (in some cases, leading or guiding this process) related to Credit Risk compliance.
• Provide practical input to country and global credit operations strategy & standards development to foster credit risk compliance.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports. 

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and skills :

Experience & Aptitudes:

• 5 to 7 years of professional experience in a related field; work experience in Sub-Saharan Africa in the off-grid energy sector is a plus.
• 3 to 5 years of experience in compliance management, credit risk management, credit operations, or other areas related to commercial lending and credit portfolio management is desired.
• Can-do attitude, with a knack for problem solving and tackling big challenges that require both team collaboration and individual perseverance.
• Details oriented; keen analytical skills; ability to combine hard data and observations on operational realities to then translate them into actionable insights.
• High level of professional curiosity; high level of interest in how to make processes and systems work to their best level.
• Strong and confident communicator who is equally capable of asking for support and guidance as well as sharing feedback, information and knowledge with others.
• Detail-oriented, with an ability to help others check their work and maintain a high level of quality.
• Empathy and stamina in collaboration with a broad range of stakeholders including customer-facing teams, leaders and managers across various business functions and units, and across a variety of cultural contexts.
• Familiarity with the nature of our customer base and the challenges faced by our customer-facing teams.

Qualifications:

• Diploma or degree required. Degree in economics, finance, microfinance, business, data analytics or a related subject is preferred.
• Certification in a relevant topic (e.g. data analytics, credit risk management, project management) is a plus.

Language(s): 

• English is required;
• French & Portuguese is a plus

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Job Purpose/Mission

The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible.

Responsibilities

• To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned & uploaded per customer
• Physical stock counting (daily) and reconciling physical stock with stock levels on Tally software system.
• Matching of expected and submitted inventory, matching of stock figures (DB/Tally) and the physical stock count.
• Coordinating submission of daily/weekly reports of return and repairs within the responsible regions per Service Center
• Ensure customer education is highly conducted to promote customer satisfaction and Explaining after-sales service to the customer.
• Correctly transacting and tracking all incoming and outgoing inventory to ensure accurate stock levels are consistently maintained on Tally software system.
• Contribute to 10% of sales target as per the hub distribution and handle all walk-in customers at the Service Centers.
• Ensuring all licenses and regulatory data is up to date and correctly displayed as per the QA management policy.
• Fully implement the FIFO methodology within the Service Centers
• Display systems to be presentable, complete, clean, and working at any time.
• Achieve financial reporting on Service Center expenses month by month per region and as per the assigned Service Center.
• Storage room setup (proper arrangements of items, labelling, separation of spare parts (used and broken).
• Organizing all documents in designated folders (logistics documents and customer contracts)
• Gathering a benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
• Displaying Mysol SHS and appliances as instructed and ensuring a shop appearance in line with Service Center related guidelines.

Knowledge And Skills

Experience:

• 2 years' experience in stock Management and customer service.
• Experience in customer relationship management.
• Team Player

Qualifications:

• Be a holder of a diploma, preferably in Business, Logistics and its related fields

Language(s):

• English
• A native language

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Job Purpose/Mission

Reporting to the Head of Commercial, the Data Analyst is responsible for management, collection and analyzing of data that will provide insights and help focus efforts towards achievement of the company's goals.

Responsibilities

• Collate and analyze data for reports.
• Generate reports to assist teams in focusing field activities and enhance the monitoring, evaluation, and learning.
• Working with finance department unit, ensure that sales commissions are collated and processed in a timely fashion.
• Monitor sales cycle trends and flag out any anomalies e.g., low lead generation, weak conversion, new growth areas.
• Working with field teams, collate farmer issues and analyze (system or user) before forwarding to relevant departments for resolution and follow through for closure.
• Track issues that come in via customer experience and credit and ensure they are routed to the relevant departments within the company for resolution within agreed SLAs.
• Develop and present where necessary reports to both internal as well as external stakeholders.
• Support product development strategies, execution, and implementation of enhancements
• Compiling, analyzing, and interpreting quantitative data for adhoc and regular market intelligence analysis

Knowledge And Skills

Experience:

• Have practical knowledge and relevant work experience of not less than 2 years as a Business Analyst
• Knowledge and expertise in re-engineering of business processes, including project management and problem-solving skills with excellent communication skills and ability to engage customers, vendors, partners, and internal cross functional teams.

Qualifications:

• Be a holder of a bachelor's degree, preferably in Business, Science or IT gained from a recognized institution.

Language(s):

• English
• Kiswahili.

Technology:

• Very Strong experience in technology required for the role.

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Job Purpose/Mission

To develop, lead and manage all commercial activities of their designated territory. To implement an innovative, growth focused commercial strategy, focusing on its existing product line, new product areas and existing and emerging markets. To ensure that profitable business growth is accelerated and that commercial success is achieved

Responsibilities

• Responsible for recruiting, managing, training and motivating new & existing sales Team to drive revenue growth.
• Ensure quality leads are collected and uploaded from the field activities.
• Ensure agents recruitment and retention targets are met as per shared monthly/quarterly/annual targets.
• Ensure leads are converted with time period determined and at the acceptable recommended ratio of sales conversion.
• Ensure proper mapping and route planning shared with functional head and requisite support provided to sales field teams on a weekly and monthly basis.
• Ensure that customers in the assigned territory regularly keep up to date with payments and achieve set targets on PAR threshold as asset out by company.
• Ensure proper and timely feedback provided on competitor activities in relation to price, field activities, new product offering to assist management team in supporting activities to counter competition.
• Ensure sales target at a territory level are met to drive revenue from a particular territory with high level of integrity.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help A2E realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

Knowledge And Skills

Experience:

• At least 3 years working experience in a similar position within B2B, B2C with proven performance record.
• Business Negotiation skills
• Training and Development Skills
• Customer Relationship Management Skills
• Commercial Acumen
• Knowledge of the Renewable Energy Industry is an added advantage.

Qualifications:

• A university Degree or its equivalent from a recognized institution

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Position Description

The Internal Control Manager will be responsible for ensuring a strong internal control environment through the development of policies and procedures, ensuring their implementation and monitoring compliance The position will work to foster standardization and consistency across Engie Energy Access Kenya of business processes and internal controls. Person Specifications The ideal candidate is a critical thinker internal control environment. They are organized with excellent analytical and problem-solving skills.

Roles And Responsibilities

• Own the design, implementation, documentation, assessment and monitor internal control framework, including group policies and key risks in order to ensure that the group has adequate controls to prevent unintentional and intentional errors in financial reporting, processes and business operations.
• Formulate policies and procedures to improve internal controls, compliance and efficiency
• Lead the process for internal controls reviews across the Engie Energy Access Kenya
• Deliver adequate and timely reporting on the internal control framework and control deficiencies to ensure appropriate communication, documentation, escalation to business partners, senior leadership and audit committee
• Deliver adequate and timely action plans and monitor progress to address and resolve control deficiencies
• Work collaboratively with business and process owners to implement and monitor remediation efforts that result from internal control assessments, ensuring the effective implementation of corrective action.
• Actively seek standardization and automation, apply and implement best practices for managing internal controls and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessment and review procedures.
• Actively engage with internal and external auditors to ensure consideration and resolution of all relevant risks and audit findings
• Develop and conduct adequate training and prepare related information material on the internal control objectives, approach and methodology to business partners on a regular basis to build knowledge and understanding of risks and control

Desired Skills And Experience

• 7+ years from a similar position
• Relevant professional certification is a plus
• Strong experience and interest for how technology and systems can support internal control effectiveness and efficiency
• Solid understanding and experience with internal control frameworks
• Strong analytical skills includes the ability to spot, assess and address risk, materiality and interdependencies and translate it into impact analysis for the financial reporting and recommendations for improvement
• Strong communication skills presenting internal control and risk matters in an understandable way across various forums and levels of the organization with the right level of detail.
• Strong oral and written communication skills, including sound presentational skills
• Adaptable to working in a fast paced, ever-changing environment
• Striving for continuous improvement and optimization
• Ability to work well independently as well as the ability to work well with stakeholders
• Flexibility in resolving issues and addressing changing priorities

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Responsibilities

• Working with Regional Team to ensure support at different outlets and ensure proper processes are followed before sales, during sales and after sales
• Working closely with operations and Regional Teams on customer returns, repairs and exchanges across EEA Kenya outlets and ensuring that no cases are pending unattended to.
• Full implementation of the service center ticketing system customer returns sorted within 48 HRS.
• Working with the Area Administrators to ensure complete documentation on (Power hub) on product handovers (via Mysol Go).
• Ensuring product bundles and products carry the correct price tag in the Power Hub, in alignment with the product prices during handover
• Generating weekly Handover reports
• Following up on items that are missing during handover and item exchange, following up with the Area Managers and Area Administrators (for handover) or the Maintenance team (for item exchange).
• Support team in advising and training Area Admins on use of Mysol Go when updates and changes are introduced or support with troubleshooting if an Area Admin faces challenges.
• Supporting the implementation of product introductions, contract updates and other changes affecting Area Admins in close collaboration with the Head of CX and in alignment with other Area Administrators.
• Update and renewal of contractor ID’s-on the DB, including extension of Area Admins contractor IDs to enable handover.
• Champion Service center pending cases to ensure customer queries /challenges are addressed within 7 days
• Support with solving any cases arising from Onboarding and welcoming calls-
• Quality Assurance:
• Ensure accurate handover of products and vetting process to ensure all submitted documents are availed as per agreed business rules and policies.
• Support with stock points audits People Management
• Overseeing the Service center team performance and management, coaching and training, drive incentives, and target setting
• Skill building and capacity development which entails recruitment and onboarding, skills training, career development and Quality Assurance Assessment
• Implementing Continuous Improvement processes and innovations through Customer Feedback systems and piloting & Scaling Interventions.
• Fostering Customer Care culture and adoption within the Service Centers through culture, team values and accountability.
• Improving Tools and Digital Technology Platforms which include tools for issue documentation and resolution as well as live performance tracking with consultation of Head of Customer Experience
• Support Head of CX with policy documentation, implementation, and improvements across the department

Knowledge And Skills

Experience:

• Working experience in Retail, customer facing management
• Great Knowledge with data management and data entry
• Good understanding of operations and business-to-customer (B2C) sales
• Proven ability to analyze larger sets of data and strong attention to detail
• Team player
• Self-starter with a passion for EEA Kenya and its mission and Vision

Qualifications:

• Bachelor's degree in Business field
• Knowledge in advance excel.

Language(s):

• English fluency
• Kiswahili fluency