Vacant Positions at Airtel

Responsibilities

Customer Project Delivery

• Manage the end-to-end lifecycle of customer projects from initiation through implementation and closure.
• Ensure delivery of projects within agreed scope, timelines, cost, and quality standards.
• Coordinate internal teams to ensure successful deployment of customer solutions.

Customer Engagement and Relationship Management

• Serve as the primary point of contact for customers during project delivery.
• Manage customer expectations and maintain regular communication on project progress.
• Build strong relationships with customer stakeholders to ensure satisfaction and trust  

Project Planning and Execution

• Develop project plans, schedules, and resource requirements.
• Define project milestones, deliverables, and implementation timelines.
• Ensure project activities are executed according to plan.

Stakeholder Coordination

• Coordinate across internal teams including engineering, operations, sales, and support.
• Facilitate collaboration between customer teams and internal technical specialists.
• Ensure alignment between customer requirements and internal capabilities.

Risk and Issue Management

• Identify potential risks and issues affecting project delivery
• Implement mitigation strategies and escalate critical issues when necessary.
• Manage project changes and scope adjustments in coordination with stakeholders..

Vendor and Resource Management

• Manage third-party vendors and technology partners involved in project delivery.
• Ensure vendor deliverables meet contractual and technical requirements.

Project Monitoring and Reporting

• Monitor project performance against defined KPIs and milestones.
• Provide regular progress updates to customers and internal management.
• Ensure proper documentation and closure of projects

Qualifications

Education

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration
• Master’s degree or MBA is an advantage
• PMP certified is mandatory

Experience

• 5–10 years of experience in ICT, telecom, or technology product management
• Experience in enterprise solutions
• Exposure to telecommunications or digital services industry preferred
• Broad technical knowledge of managed data networks and associated services like Cloud, Security, Unified
• Communication
• Strong communications skills, particularly related to articulating project strategy, risks and mitigation to both internal and customer management and decision makers. 

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Responsibilities

Product Strategy & Planning

• Define regional prepaid and postpaid product strategy and 3-year roadmap.
• Identify market opportunities through market research, competitive analysis, and customer feedback.
• Define product roadmaps and prioritize product initiatives
• Coordinate with Network, IT and Digital teams to deliver new capabilities (eSIM, 5G slicing, roaming, Ecare, Spam detection, bundles).
• Drive lifecycle management from ideation to retirement

Product Development & Lifecycle Management

• Lead product launch, GTM and sales enablement
• Lead the end-to-end lifecycle of Business mobility products from concept to launch and post-launch optimization.
• Define product requirements, specifications, and service features.
• Collaborate with IT, Network and technical teams to ensure successful product development and deployment
• Standardize products across 14 operating companies while allowing local regulatory flexibility.
• Monitor product KPIs (GA, REC, ARPU, usage, churn, NPS, EBITDA).

Market & Customer Insights

• Benchmark competition and identify new market opportunities
• Conduct market analysis to identify emerging technologies and customer needs.
• Gather customer feedback to improve product performance and usability.
• Monitor competitor offerings and industry trends.

Commercial Management

• Own pricing, packaging, business cases and profitability.
• Define pricing strategies and revenue models for Business Mobility products.
• Support sales teams with product positioning, proposals, and technical presentations.
• Develop go-to-market strategies and product launch plans.

Stakeholder Collaboration

• Work closely with internal teams such as IT, CX, Network, sales, marketing, finance, and SCM
• Coordinate with external vendors, partners, and technology providers for mobile devices Ensure alignment
• between technical capabilities and business objectives

Performance Monitoring

• Track product performance, revenue, and customer adoption.
• Analyze KPIs and implement product improvements.
• Manage product lifecycle updates including upgrades, enhancements, or retirement.

Qualifications

Education

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration
• Master’s degree or MBA is an advantage
• Experience in telecom product management with strong experience in prepaid/postpaid mobility, pricing, commercial strategy and multi-country operations.
• Experience in product lifecycle management
• Exposure to telecommunications or digital services industry preferred
• Broad technical knowledge of managed GSM networks, 4G and 5G protocols
• Strong communications skills, particularly related to articulating product strategy and commercial solution to both internal and customer management and decision makers.