Jobs at Sheer Logic

Responsibilities:

• Maintain a pool of manpower Resources for all sheer logic staff who can be deployed to assist in running Operations (Their Location, wellness, availability and close contacts).
• Accountable to Sheerlogic and representing the employer articulates all issues affecting the staff directly to Sheerlogic Management/Leadership.
• Daily toolbox talks to Sheerlogic Staff.
• Implement the Sheerlogic displinary procedures to all sheerlogic staff deployed in the Factory.
• Being Key link person, briefs Sheerlogic staff in the company on all topical issues of interest as communicated from the Sheerlogic Site Manager.
•  Maintain paperwork and records related to Sheerlogic activities on site including summaries of wage payments claims and dues.
• Grievance handling in Liaison with the Supervisor on all issues involving Sheerlogic Staff within the company’s operations.
• Responds to manpower deficit by calling in replacements from the approved pool.
• Managing emergency issues e.g Hospitalization, Ambulance call ins, any security concerns etc affecting Sheerlogic staff.
• Enforcing process controls requirements on the factory floor e.g Product inspection rotations, Palletization; accurate carton sealing spot-checks to hold Sheerlogic staff accountable.
• Waste segregation and disposal of the designated areas of red tag areas.
• Enforcing Compliance requirements affecting sheerlogic staff and maintaining records which provide proof compliance e.g Medical food handlers examinations.
• Driving a positive health and safety culture among Sheerlogic staff in e.g by Managing PPEs.
• Laundry and personnel Hygiene-Ensuring issuing of work wear materials sound Laundry management and overall staff hygiene.
• Product pilferage by Sheerlogic staff-Provides training and administrative oversight in all areas where sheer logic staff is deployed to strictly discourage pilferage of products.
• Manpower planning, allocation and communication to all Sheer logic staff including calling individual staff if necessary to communicate changes to plan.
•  Canvassing for staff with Sheer logic Management on matters affecting staff welfare or other matters of staff interest.
• Planning and supervision of Plant housekeeping deployment(to include continuous cleaning of  the factory, floor drainages  or any other areas as advised from time to time) etc.

Competencies

• Attention to detail
• Strong Team-leadership skills
• Effective communication(both oral and written)
• Knowledge on Health and safety requirements
• Excellent report writing skills

Qualifications

• A diploma in Management with three years experience in a Production/Manufacturing environment or
• Diploma in Technical background (e.g Food Technology, Mechanical Engineering (Production) with demonstrated experience in people management.

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Key Duties / Responsibilities / Tasks

• Parts and accessories sales order processing interface with walk-in retail customers, fleet customers and corporate customers through face-to-face meetings, on phone and emails, to understand and ensure their Parts and Accessories needs are being met.
• Responsible for identifying correct parts from electronic parts catalogues and then processing sales orders.
• Generating parts invoices and ensuring that customers pay for them.
• Responding to customers’ requests on parts not available in stock, updating them on back-ordered parts tracker after customer agrees for parts to be back-ordered.
• Advise customers on supersessions or alternative parts when identical replacements are not available.
• Point out any sales special offers product that may complement the customer purchase.
• Drive improvement in Customer Satisfaction Index by accurate and consistent data collection through customers CSI forms that will be provided from time to time.
• Examine returned parts for defects, exchange and raise credit note requests as per the laid down process.
• Maintain cleanliness of Parts and Accessories Department, keep inventory neatly stacked and orderly. 
• Maintain updated customer account and database details, collect, capture and report lost sales daily through lost sale tracker.
• Become familiar and efficient with all phases of the computer system required for P&A operations.
• Raise Special Price Adjustment (SPA)form immediately in the system upon consultation with the supervisor in case of additional discount support offered to the customer.
• Responsible for capturing requests for parts airfreight orders upon alignment with the customer on payments terms and lead time.
• Training new staff on how to use electronic parts catalogue (EPC) and manual catalogues.
• Provide and present to supervisor daily, weekly, and monthly status report on customer logs both called, quoted, served and work in progress.
• Track closely all the quotations issued turning them to revenue to close on set individual monthly target.

Customer Service

• Provides superior customer service to both internal and external customers.
• Assist in handling customer complaints reasonably, showing empathy and a positive attitude making sure the problem is corrected to customer satisfaction.
• Clearly communicate trade terms to customers through face-to-face meetings, on the phone and by email interactions and ensure compliance with said terms, as per the Isuzu East Africa policy.
• Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices.

 Academic Qualifications

• Diploma or Bachelor’s degree in Sales & Marketing.
• CIM will be an added advantage.
• 2 years’ experience. 

 Functional Skills

• Sales closing skills.
• Customer focus. 
• Computer literacy. 
• Negotiation skills.
• Ability to drive operational excellence. 
• Interpersonal & communication skills. 
• Attention to detail.  
• Team Player. 

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Key Responsibilities

• This position works within the Quality Team and has the responsibility of ensuring that the quality of the product is constantly of high quality.
• To provide Process Quality Assurance activities to production and troubleshooting within the Quality Department.
• To provide quality technical support in problem-solving in-process and carry out training on analytical techniques at quality work stations for operators as well as monitor performance.
• Ensuring that chemical reagents and equipment are well-calibrated. Ensure that processes are accurate and checking the performance of measuring systems.
• Coordinate inter-lab analysis so that quality controls are done properly. Investigations where any anomaly is found.
• Ensure technicians have access to reference standards and that they adhere to these standards in getting their results.
• Support the implementation of ISO 22000, 14001, 9001, and 14001 requirements
• Analysis and coordination of monthly samples. Ensuring that actions arising from samples are handled. To monitor process critical control points and data generation
• Training the laboratory and Quality Control technicians on Quality.

Qualifications:

• A holder of BSc. in food science and technology, Chemistry, Biochemistry, Industrial Chemistry or microbiology

Experience:

• Minimum of 2 – 3 years relevant work experience.
• Knowledge of Quality, Safety and Environmental Management systems.
• Working Knowledge in Microbiology/ hygiene, Brewing and Packaging process.