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  • Posted: Jun 20, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent
    Read more about this company


    Field Engineer - Busia

    About the role:

    • Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers. 

    Key Responsibilities:

    Project Management  

    • Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
    • Contacting clients to set preferred dates and installing the products within the set timelines.
    • Proper time management to ensure all projects assigned are achieved within the timelines set

    Risk Management

    • Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads 
    • Communicate and mitigate any risk factors that are encountered in the field by various engineers.
    • Carrying out technical surveys and submitting the reports) to the engineering team leads
    • Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
    • Mentoring and in-field training of new engineers
    • Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
    • Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
    • Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
    • Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
    • Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
    • Advise and provide recommendations to clients on products  that would work best for them during technical surveys
    • Do a minimum of 2 installations in a day.
    • Achieve a mean Turn Around Time of under 2 days for jobs done
    • Achieve a mean app adherence of 100% of all the jobs done

    Does this sound like you?

    • Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
    • 2+ years of experience with solar grid pump systems and  irrigation systems  management
    • Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
    • Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
    • An independent thinker who is able to thrive in a fast-paced dynamic environment.
    • In-depth knowledge of the industry and current trends adaptable for  SunCulture
    • Be organized and be an expert in  time management 
    • An agile trainer capable of training and being trained and be very resilient and flexible
    • Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
    • Able to work in a dynamic environment with immense pressure and meet deadlines
    • Comfortable with ambiguity and able to plan, be organized, and meet deadlines
    • Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

    go to method of application »

    Telesales Agent

    About the Role

    • Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

    Key Responsibilities

    • Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and Talk-time set by achieving a high conversion rate.
    • Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge
    • Explain technical product features and answer customer questions about SunCulture products.
    • In addition to leads shared by SunCulture be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times
    • Ensure at least an 80% conversion rate from leads generated by you.
    • Be versatile in making extensive outbound calls that meet the organization's KPIs
    • Adjust sales scripts to better target the needs and interests of specific individuals.
    • Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
    • Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
    • Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
    • Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later
    • Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
    • Undertake all training scheduled to better improve the quality of your output and relationship with customers.

    Does this sound like you?


    • Experience in Sales and Customer Service
    • Additional experience as a Telesales Representative is an added advantage
    • Proven track record of successfully meeting sales quota preferably over the phone
    • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
    • Ability to learn about products and services and describe/explain them to prospects
    • Hands-on, detail-oriented, and with strong execution skills,
    • Excellent Communication Skills with the ability to resolve issues and address complaints
    • Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
    • Independent thinker with proactive decision-making capabilities
    • Comfortable with ambiguity and experience working in a dynamic environment
    • Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
    • Be organized and be an expert in time management and meet deadlines.  
    • A diploma or degree in Sales or any other related field is an added advantage.

    Method of Application

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