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Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
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JOB PURPOSE & SUMMARY
Our client who is in the high tech space offering global technical services is looking for an Senior Online Content Creator to join their vibrant team in Nairobi.
KEY RESPONSIBILITIES AND DUTIES
- Oversee the creation of materials to use on social media and other web platforms to drive traffic and promote our products and services.
- Collaborate with the marketing department to develop new digital media strategies.
- Produce, audit and monitor reports on traffic numbers and recommend creative strategies to achieve desired traffic.
- Developing and managing marketing campaigns that align with company goals and objectives.
- Track social media campaigns’ key performance metrics to maximize results and report progress to management.
- Design, implement and manage social ad campaigns integrated into the company’s strategic marketing plans.
- Give direction on the creation of content for blogs, social media, and other digital platforms to engage target audiences.
- Building relationships with target audiences, answering questions and providing support throughout the process.
- Monitoring industry trends and competition to identify opportunities for new products or services.
- Analysis of data to determine marketing effectiveness and effect necessary adjustments as needed
QUALIFICATIONS:
EDUCATION/KNOWLEDGE AND EXPERIENCE
- Bachelor’s degree in marketing or another business-related field or equivalent experience in a similar role.
- At least 6 years’ experience in Content creation
COMPETENCY AND TECHNICAL SKILLS
- Excellent communication (oral/writing) and presentation skills
- Knowledge of and experience in online media marketing, social media marketing, and marketing strategies.
- SEO knowledge and an understanding of the Google search engine algorithm.
- Basic graphic design skills and capabilities.
- Excellent communication, creative, organizational, and decision-making skills.
- Have experience in using Canva/Adobe Creative Suite, Mailchimp, and social media management tools.
- Self-driven, results-oriented and positive team player
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JOB PURPOSE & SUMMARY
Our client who is in the high-tech space offering global technical services is looking for a Payment Specialist to join their vibrant team in Nairobi.
KEY RESPONSIBILITIES AND DUTIES
- Handling online payment requests by providing relevant product/service information to clients
- Navigates and uses various databases and applications to accurately and quickly capture, and maintain records of customer transactions, inquiries, complaints, and comments, actions taken.
- Respond to any queries and requests regarding emerging problems that our clients and stakeholders might face, with accuracy and efficiency.
- Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of payment histories to locate missing payments and/or locate errors.
- Responding to incoming queries and providing accurate, valid, and complete information to clients and other stakeholders using the right methods/tools within the stipulated timeframes.
- Receive, record, and process client bills for payment in accordance with the company's policies and procedures.
- Identify,organize, prioritize, and process user requests through the system.
- Collect and verify all user documents and information.
- Maintain a high level of professionalism to increase and maintain a high level of customer satisfaction.
- Various support tasks assigned as shall be assigned.
QUALIFICATIONS:
EDUCATION/KNOWLEDGE AND EXPERIENCE
- Bachelor’s degree in any business-related field or equivalent experience in a similar role.
- At least 5 years’ experience in Customer Service - Payment Processing related roles.
COMPETENCY AND TECHNICAL SKILLS
- Excellent communication (oral/writing) and presentation skills
- Excellent communication, creative, organizational, and decision-making skills.
- Self-driven, results-oriented, and positive team player.
- Ability to thrive in a multitasking environment and can adjust priorities on the fly.
- Ability to respond promptly and prioritize workload effectively based on the needs of customers.
- Keen attention to detail and effective time management skills
- Eager to learn, adapt and collaborate at all levels.
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JOB PURPOSE & SUMMARY
Our client who is in the high-tech space offering global technical services is looking for a Fraud Prevention Associate to join their vibrant team in Nairobi.
KEY RESPONSIBILITIES AND DUTIES
- Proactively search and identify fraudulent activities and take the required mitigation measures to prevent fraudulent activities.
- Investigate and resolve user payment transactions within the stipulated rules to increase revenues and prevent potential losses.
- Quality checks, reviews, and evaluates user accounts for potential red alerts
- Review and moderate the accounts of new and existing users based on the set-out criteria and standards
- Reviews potential document variances and identifies true discrepancies
- Determine and analyze existing fraud trends and recommend measures to mitigate and manage potential risks
- Receives and responds to inquiries and complaints from the agents regarding payments
- Provides periodic and ad hoc reporting, referring complex inquiries to higher level personnel
- Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of user histories to locate errors
- Track, review, and verify users against the organization’s set out standards
- Follow pre-defined sets of rules that the organization has set to protect its users and maintain their reputation and while ensuring legal compliance.
- Various support tasks assigned as shall be assigned
QUALIFICATIONS:
EDUCATION/KNOWLEDGE AND EXPERIENCE
- Bachelor’s Degree in Law, Psychology, Forensics, or Criminology is required.
- Experience:(3-5) years’ work experience as an investigator or fraud examiner in banking insurance or other related filed is must.
COMPETENCY AND TECHNICAL SKILLS
- Excellent communication (oral/writing) and presentation skills
- Excellent communication, creative, organizational, and decision-making skills.
- Self-driven, results-oriented, and positive team player.
- Ability to thrive in a multitasking environment and can adjust priorities on the fly.
- Ability to respond promptly and prioritize workload effectively based on the needs of customers.
- Keen attention to detail and effective time management skills
- Eager to learn, adapt and collaborate at all levels.
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JOB PURPOSE & SUMMARY
Our client who is in the high-tech space offering global technical services is looking for a Customer Support Lead to join their vibrant team in Nairobi.
KEY RESPONSIBILITIES AND DUTIES
- Respond to any queries and requests regarding emerging problems that our clients and stakeholders might face, with accuracy and efficiency.
- Responding to incoming calls and providing accurate, valid, and complete information to clients and other stakeholders using the right methods/tools within the stipulated timeframes.
- Ensures that the team members’ performance contributes to the company's goals and enhances the user experience.
- Identifying service level gaps and taking appropriate action to enable them to deliver the expected quality.
- Support employee development by providing detailed feedback.
- Identifying gaps in performance and knowledge for new and old team
- Submit relevant daily team performance reports as per the company standards.
- Capturing individual performance on the system and analyzing the same to ensure adherence to expected quality.
- Monitoring work progress to ensure that deadlines are met and that quality standards are upheld.
- Respond to incoming chats and provide accurate/valid/complete informational updates to clients.
- Identify, organize, prioritize, and process user requests through the system.
- Collect and verify all user documents and information.
- Maintain a high level of professionalism to increase and maintain a high level of customer satisfaction.
QUALIFICATIONS:
EDUCATION/KNOWLEDGE AND EXPERIENCE
- Bachelor’s degree in marketing or another business-related field or equivalent experience in a similar role.
- At least 5-years’ experience in Customer Service related roles
COMPETENCY AND TECHNICAL SKILLS
- Excellent communication (oral/writing) and presentation skills
- Excellent communication, creative, organizational, and decision-making skills.
- Self-driven, results-oriented, and positive team player.
- Ability to thrive in a multitasking environment and can adjust priorities on the fly.
- Ability to respond promptly and prioritize workload effectively based on the needs of customers.
- Keen attention to detail and effective time management skills
- Eager to learn, adapt and collaborate at all levels.
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JOB PURPOSE & SUMMARY
Our client who is in the high-tech space offering global technical services is looking for a Customer Support Agent to join their vibrant team in Nairobi.
KEY RESPONSIBILITIES AND DUTIES
- Handling online support requests by providing relevant product/service information to clients
- Respond to any queries and requests regarding emerging problems that our clients and stakeholders might face, with accuracy and efficiency.
- Responding to incoming calls and providing accurate, valid, and complete information to clients and other stakeholders using the right methods/tools within the stipulated timeframes.
- Respond to incoming chats and provide accurate/valid/complete informational updates to clients.
- Identify, organize, prioritize, and process user requests through the system.
- Collect and verify all user documents and information.
- Maintain a high level of professionalism to increase and maintain a high level of customer satisfaction.
- Various support tasks assigned as shall be assigned
QUALIFICATIONS:
EDUCATION/KNOWLEDGE AND EXPERIENCE
- Bachelor’s degree in marketing or another business-related field or equivalent experience in a similar role.
- At least 2-years’ experience in Customer Service related roles.
COMPETENCY AND TECHNICAL SKILLS
- Excellent communication (oral/writing) and presentation skills
- Excellent communication, creative, organizational, and decision-making skills.
- Self-driven, results-oriented, and positive team player.
- Ability to thrive in a multitasking environment and can adjust priorities on the fly.
- Ability to respond promptly and prioritize workload effectively based on the needs of customers.
- Keen attention to detail and effective time management skills
- Eager to learn, adapt and collaborate at all levels.
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JOB PURPOSE & SUMMARY
Our client who is in the high-tech space offering global technical services is looking for a Creative Lead to join their vibrant team in Nairobi.
KEY RESPONSIBILITIES AND DUTIES
- Working with the brand team to produce new ideas for company branding, promotional campaigns, and marketing communications.
- Evaluating trends, assessing new data, and keeping up-to-date with the latest marketing techniques.
- Assisting clients in resolving issues by responding to questions in a timely and professional manner.
- Creating and implementing tailored marketing plans based on individual client requirements.
- Directing brainstorming meetings and creative sessions.
- Shaping brand standards and creating procedures to ensure all products are brand appropriate.
- Supervising the department's daily workflow, assigning project workloads, and monitoring deadlines and budgets.
- Developing exceptional and well-crafted copy that meet clients’ requirements.
QUALIFICATIONS:
EDUCATION/KNOWLEDGE AND EXPERIENCE
- Bachelor’s degree in art, graphic design, marketing, communications, journalism, and other relevant fields.
- A minimum of 5 years’ digital experience, particularly with, but not limited to web, social, and emerging technologies
COMPETENCY AND TECHNICAL SKILLS
- Excellent communication (oral/writing) and presentation skills
- Excellent communication, creative, organizational, and decision-making skills.
- Self-driven, results-oriented, and positive team player.
- Ability to thrive in a multitasking environment and can adjust priorities on the fly.
- Ability to respond promptly and prioritize workload effectively based on the needs of customers.
- Keen attention to detail and effective time management skills
- Eager to learn, adapt and collaborate at all levels.
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JOB PURPOSE & SUMMARY
Our client who is in the high-tech space offering global technical services is looking for a Customer Service Manager to join their vibrant team in Nairobi.
KEY RESPONSIBILITIES AND DUTIES
- Navigates and uses various databases and applications to accurately and quickly capture, and maintain records of customer transactions, inquiries, complaints, and comments, actions taken.
- Monitoring work progress to ensure that deadlines are met and that quality standards are upheld.
- Conduct frequent audits to ensure compliance with company standards.
- Liaise with the quality supervisors to continually drive the customer service teams including casuals to meet monthly key performance goals for customer satisfaction, quality, productivity, and key performance metrics.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Identify system improvements to prevent fraudulent activities.
- Recommend anti-fraud processes and new software tools for fraud detection, prevention and reporting activities.
- Respond to any queries and requests regarding emerging problems that our clients and stakeholders might face, with accuracy and efficiency.
- Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of payment histories to locate missing payments and/or locate errors.
- Identifying service level gaps and taking appropriate action to enable them to deliver the expected quality.
- Support employee development by providing detailed feedback.
- Identifying gaps in performance and knowledge for new and old team
QUALIFICATIONS:
EDUCATION/KNOWLEDGE AND EXPERIENCE
- Bachelor’s degree in any business-related field or equivalent experience in a similar role.
- At least 8 years’ experience in Customer Service related roles.
COMPETENCY AND TECHNICAL SKILLS
- Excellent communication (oral/writing) and presentation skills
- Excellent communication, creative, organizational, and decision-making skills.
- Self-driven, results-oriented, and positive team player.
- Ability to thrive in a multitasking environment and can adjust priorities on the fly.
- Ability to respond promptly and prioritize workload effectively based on the needs of customers.
- Keen attention to detail and effective time management skills
- Eager to learn, adapt and collaborate at all levels.
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JOB PURPOSE & SUMMARY
Our client who is in the high-tech space offering global technical services is looking for a Social Media Lead to join their vibrant team in Nairobi.
KEY RESPONSIBILITIES AND DUTIES
- Create materials to use on social media and other web platforms to drive traffic and promote our products and services.
- Collaborate with the marketing department to develop new digital media strategies.
- Managing our online communities to ensure respectful and appropriate engagement.
- Responding to comments on each of our accounts.
- Overseeing customer service provided via social media.
- Analyzing data to determine whether social media campaigns have achieved their objectives.
- Coaching employees company-wide on content creation best practices.
- Running company social media advertising campaigns.
- Formulating high-quality novel written and visual content for each social media campaign.
- Building a social media presence by maintaining a solid online presence.
- Monitoring the company's brand on social media.
- Building brand awareness by engaging relevant influencers.
- Developing and managing marketing campaigns that align with company goals and objectives.
- Creating content for blogs, social media, and other digital platforms to engage target audiences.
- Building relationships with target audiences, answering questions and providing support throughout the process.
- Monitoring industry trends and competition to identify opportunities for new products or services.
QUALIFICATIONS:
EDUCATION/KNOWLEDGE AND EXPERIENCE
- Bachelor’s degree in marketing or another business-related field or equivalent experience in a similar role.
- At least 5 years’ experience in Social Media Management related roles.
COMPETENCY AND TECHNICAL SKILLS
- Excellent communication (oral/writing) and presentation skills
- Excellent communication, creative, organizational, and decision-making skills.
- Self-driven, results-oriented, and positive team player.
- Ability to thrive in a multitasking environment and can adjust priorities on the fly.
- Ability to respond promptly and prioritize workload effectively based on the needs of customers.
- Keen attention to detail and effective time management skills
- Eager to learn, adapt and collaborate at all levels.
Method of Application
Use the link(s) below to apply on company website.
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