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  • Posted: Mar 1, 2023
    Deadline: Mar 24, 2023
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    Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
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    Fraud Prevention Associate

    JOB PURPOSE & SUMMARY

    Our client who is in the high-tech space offering global technical services is looking for a Fraud Prevention Associate to join their vibrant team in Nairobi.

    KEY RESPONSIBILITIES AND DUTIES

    • Proactively search and identify fraudulent activities and take the required mitigation measures to prevent fraudulent activities.
    • Investigate and resolve user payment transactions within the stipulated rules to increase revenues and prevent potential losses.
    • Quality checks, reviews, and evaluates user accounts for potential red alerts
    • Review and moderate the accounts of new and existing users based on the set-out criteria and standards
    • Reviews potential document variances and identifies true discrepancies
    • Determine and analyze existing fraud trends and recommend measures to mitigate and manage potential risks
    • Receives and responds to inquiries and complaints from the agents regarding payments
    • Provides periodic and ad hoc reporting, referring complex inquiries to higher level personnel
    • Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of user histories to locate errors
    • Track, review, and verify users against the organization’s set out standards
    • Follow pre-defined sets of rules that the organization has set to protect its users and maintain their reputation and while ensuring legal compliance.
    • Various support tasks assigned as shall be assigned

    QUALIFICATIONS:

    EDUCATION/KNOWLEDGE AND EXPERIENCE

    • Bachelor’s Degree in Law, Psychology, Forensics, or Criminology is required.
    • Experience:(3-5) years’ work experience as an investigator or fraud examiner in banking insurance or  other related filed is  must.

    COMPETENCY AND TECHNICAL SKILLS

    • Excellent communication (oral/writing) and presentation skills
    • Excellent communication, creative, organizational, and decision-making skills.
    • Self-driven, results-oriented, and positive team player.
    • Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
    • Ability to respond promptly and prioritize workload effectively based on the needs of customers.
    • Keen attention to detail and effective time management skills
    • Eager to learn, adapt and collaborate at all levels.

    Method of Application

    Interested and qualified? Go to Flexi-Personnel on ats.flexi-personnel.com to apply

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