Fresh Jobs at Apeiro Kenya

Reports To: Director, Implementation: Training & Support

Position Overview

The Account Manager is a senior client-facing position within the TaifaCare Service Centre, responsible for managing strategic relationships with key public health stakeholders. Assigned accounts include the Social Health Authority (SHA), County and Sub-County Departments of Health Administration (DHA), the Kenya Medical Supplies Authority (KEMSA), national regulatory bodies, and Level 5 and Level 6 HMIS hospitals and referral facilities. The role bridges operational support and stakeholder engagement, translating service desk insights into actionable intelligence, managing institutional escalations, and sustaining the adoption and performance of Kenya’s TaifaCare digital health platforms at national and county levels.

Key Responsibilities

Stakeholder Relationship Management

• Serve as the primary point of contact for assigned institutional accounts including SHA, DHAs, KEMSA, HMIS Level 5/6 hospitals, and national health regulators
• Conduct regular structured engagements and account reviews to assess satisfaction, system adoption, and emerging operational needs
• Represent TaifaCare in stakeholder forums, technical working groups, and inter-agency meetings
• Maintain a dedicated engagement track with KEMSA, overseeing TaifaCare platform integration and supply chain data continuity

Service Desk Interface & Escalation

• Act as the institutional escalation point for service issues impacting assigned accounts, ensuring SLA compliance and timely resolution
• Monitor open tickets for assigned accounts and facilitate structured escalation meetings between stakeholders and internal technical teams
• Deliver post-incident communications to stakeholders following critical service disruptions

Knowledge Management & Reporting

• Maintain a live account knowledge base covering each stakeholder’s system configuration, workflows, known issues, and escalation history
• Prepare and present regular service performance reports to assigned stakeholders, covering SLA adherence, incident trends, and system availability
• Produce account health summaries and intelligence briefs for internal leadership

Change Communication & Stakeholder Readiness

• Serve as the principal channel for communicating system changes, scheduled downtime, new releases, and policy updates to assigned accounts
• Coordinate stakeholder readiness ahead of major releases or infrastructure changes, managing expectations and providing timely updates

Qualifications & Experience

• Bachelor’s degree in health informatics, Information Technology, Public Health, Business Administration, or a related field
• Minimum 3 years’ experience in account management, client relations, or stakeholder engagement, preferably within a health, technology, or public sector environment
• Demonstrable experience working with or within Kenya’s public health system, including familiarity with SHA, DHA structures, KEMSA, or HMIS operations
• Experience in a service desk, IT support, or digital health implementation environment is an added advantage

Skills & Competencies

• Strong relationship management and stakeholder communication skills, including the ability to engage confidently at senior institutional levels
• Ability to interpret service desk data and translate operational insights into clear, actionable stakeholder communications
• Proficiency in CRM platforms, reporting tools, and knowledge management systems
• High attention to detail with strong organisational and documentation skills
• Ability to manage multiple accounts simultaneously while maintaining service quality and responsiveness
• Collaborative team player with the ability to coordinate across technical, operational, and client-facing teams
• Willingness to work flexibly, including outside standard hours, to meet the demands of assigned accounts and critical incidents

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Location: T4Health Kenya, Orbit Place, 4th Floor, Westlands, Nairobi

Department: Product and Operations

Reports To: Director, Product and Operations

Position Overview

We are seeking a highly experienced Solution Architect to lead end-to-end architecture across a national portfolio of digital health platforms. The Platforms in this scope will be as below:

• Facility HMIS for Level 5 & 6 hospitals
• Comprehensive SHA eClaims platform
• AI-driven fraud detection engine
• Electronic Quality Management System (EQMS)
• Drug Utilization Review (DUR)
• Unified National Logistics Management Information System (NLMIS)
• National Health Data Lake & Advanced Analytics platform
• Integration with National HIE, SHA ERP, DHA analytics, and national registries

Key Responsibilities

• Define and maintain enterprise architecture aligned to the Kenya Health Enterprise Architecture (KHEA) and DHA standards.
• Lead solution design across clinical, financing, supply chain, AI, and analytics systems.
• Architect interoperable systems using HL7 FHIR and OpenHIE principles.
• Design and oversee implementation of a national health data lake integrating clinical, claims, logistics, fraud, and quality data.
• Establish scalable analytics frameworks for dashboards, AI/ML deployment, predictive fraud detection, and utilization analysis.
• Ensure secure, sovereign, and compliant cloud deployment aligned to Kenya Data Protection requirements.
• Provide technical leadership to MoH, DHA, SHA, and consortium partners.
• Chair architecture reviews and enforce governance standards.

Educational Qualifications

• Master’s degree in Computer Science, Software Engineering, Health Informatics, Information Systems, Data Science, or a related field.
• Bachelor’s degree in a relevant technical discipline (required).
• Professional certifications (TOGAF, Cloud Architecture, Health Informatics) are an added advantage.

Experience & Expertise

• 10+ years in enterprise systems and software engineering.
• 5+ years in Solution or Enterprise Architecture roles.
• Proven experience delivering large-scale digital health or government platforms.
• Strong expertise in:
• HL7 FHIR, OpenHIE, API architecture
• Microservices and distributed systems
• Data lake architecture & analytics platforms
• AI/ML integration and deployment
• Cloud-native and hybrid infrastructure
• Security, identity, and data governance
• Experience with HMIS/KenyaEMR/OpenMRS, DHIS2, SHA eClaims, ERP integrations, or NLMIS is highly desirable.

What Success Looks Like in this Role

• A unified, standards-based national digital health ecosystem.
• Seamless interoperability across service delivery, financing, supply chain, and analytics.
• Real-time AI-enabled fraud detection and claims adjudication.
• A robust national data lake powering evidence-based decision-making.

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Department: Product and Operations

Reports To: Director, Product and Operations

Position Overview

The Product Manager will lead the end-to-end lifecycle management of digital health platforms, ensuring products deliver value to healthcare providers, government institutions and citizens. The role bridges policy, user needs, technology and product delivery, translating national health priorities and operational requirements into scalable digital products aligned with Kenya’s digital health architecture. The Product Manager will work closely with Solution Architects, engineering teams, government stakeholders and consortium partners to ensure successful product delivery, adoption and continuous improvement.

Product Portfolio 

Product Managers will support one or more of the following platforms:

• Facility HMIS for Level 5 & 6 hospitals
• Comprehensive eClaims platform for Social Health Authority (SHA)
• AI-driven fraud detection and claims intelligence
• Electronic Quality Management System (EQMS)
• Drug Utilisation Review (DUR)
• Unified National Logistics Management Information System (NLMIS)
• National Health Data Lake and analytics platforms

All products integrate with  National HIE, DHA shared services and other associated systems.

Key Responsibilities

Product Strategy & Vision

• Define the product vision, roadmap, and long-term strategy aligned with national digital health priorities.
• Ensure alignment with Kenya Health Enterprise Architecture (KHEA) and DHA interoperability standards.

Product Planning & Roadmap Management

• Develop and maintain product roadmaps and release plans.
• Prioritize features based on user needs, government priorities, and strategic impact.

Requirements Management

• Gather requirements from government institutions, healthcare providers, and stakeholders.
• Translate requirements into Product Requirement Documents (PRDs), user stories, and acceptance criteria.

Product Development & Delivery

• Work closely with Solution Architects and Engineering teams to deliver scalable systems.
• Participate in sprint planning, backlog management, and product releases.

Stakeholder Engagement

• Serve as a liaison between product teams and stakeholders including MoH, DHA, SHA, and consortium partners.
• Facilitate product demonstrations, workshops, and feedback sessions.

Data, Analytics & Product Performance

• Define product analytics and performance indicators.
• Leverage data lake and analytics platforms to generate insights for system optimization.

Quality Assurance & Continuous Improvement

• Ensure products meet performance, security, and reliability standards.
• Drive continuous improvements based on feedback and data insights.

Qualifications & Experience

• Bachelor’s degree in: Computer Science, Information Systems, Health Informatics, Software Engineering, Public Health, Business or related field
• A Masters degree in a relevant discipline (Health Informatics, Public Health, Business Administration, Data Science, or Technology Management) is an added advantage.
• Certifications in Product Management, Agile/Scrum, or Digital Health are desirable.
• 5–8 years of experience in product management, digital platforms, or health technology.
• Experience managing complex software platforms or digital transformation initiatives.
• Experience working with government institutions or large public sector programs is highly desirable.
• Familiarity with:
• Digital health systems and healthcare workflows
• Health information systems (HMIS, EMR)
• Health financing and claims systems
• Supply chain/logistics systems
• Interoperability frameworks (HL7 FHIR, APIs)
• Data analytics and reporting platforms
• Agile product development methodologies

Core Competencies

• Strategic product thinking
• Stakeholder management
• Strong analytical and problem-solving skills
• Ability to translate complex requirements into actionable features
• Excellent communication and facilitation skills
• Ability to manage competing priorities in complex environments

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• Location: T4Health Kenya, Orbit Place, 4th Floor, Westlands, Nairobi
• Department: Product and Operations
• Reports To: Director, Product and Operations

Position Overview

We are searching for a Product Lead-AI to drive the development, evolution and operationalisation of our AI-powered products and solutions. The role requires a strong understanding of large language models (LLMs), open-source AI models, agentic systems, RAG architecture and modern AI product development frameworks. The ideal candidate will combine deep technical expertise with strong product leadership, enabling the organization to build scalable, impactful and user-oriented AI products for the healthcare and digital innovation space.

Key Responsibilities

• Lead end-to-end development and deployment of AI/LLM-based products, including RAG and agentic systems.
• Define technical product specifications, workflows, and architecture for scalable AI solutions.
• Oversee implementation of AI pipelines using LangChain, LangGraph, LangFlow, and related frameworks.
• Collaborate with Engineering and Data teams on API design, data schemas, and system integrations.
• Manage model evaluation, performance monitoring, and continuous optimization in production.
• Conduct technical research on LLMs, open-source models, embeddings, and multi-agent frameworks.
• Ensure AI products meet security, compliance, reliability, and ethical standards.

Required Skills and Competencies

• Solid understanding of system design, AI workflows, agentic frameworks and modern AI product development.
• Strong knowledge of databases: PostgreSQL, MongoDB, ClickHouse.
• Excellent programming abilities in Python, NodeJS and ReactJS (full-stack capability is a strong advantage)
• Hands-on experience with LangFlow, LangGraph, and LangChain for building AI pipelines and agents.
• Strong background in API design, RESTful services and microservices architecture.
• Practical understanding of RAG (Retrieval-Augmented Generation) systems, including MCP Server and FASTMCP framework.
• Familiarity with vector databases, embeddings and data indexing strategies.
• Strong problem-solving skills with an ability to translate complex technical concepts into actionable product plans.
• Ability to document workflows, build specifications and communicate clearly with both technical and non-technical teams.

Qualifications

• Master’s degree in computer science, AI, Data Science or related field
• Strong Math and Statistics background
• Critical thinking and research skills
• Proficiency in Python, R, Tensorflow and PytorchExperience
• 5-8 years of experience in AI product management, machine learning engineering, software development or related roles.
• Proven track record of building and launching AI-powered products in production.
• Experience working with LLMs, open-source AI models, or multi-agent systems in practical deployments.
• Demonstrated experience leading cross-functional teams and driving product execution end-to-end.
• Experience in healthcare, digital health, or public health innovation is a strong plus.
• Exposure to cloud platforms (AWS, GCP, Azure) and containerised deployments (Docker, Kubernetes) is an added advantage.

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Position Overview

This onsite role provides the first line of operational support across Security and Network domains—triaging security alerts, monitoring network availability, executing SOP-driven actions, and escalating effectively to specialised L2/L3 teams.

Key Responsibilities

• Apply Security (50%): SIEM/EDR monitoring, IOC enrichment, phishing triage, basic containment actions, ticket management, SOAR playbook execution.
• Network (50%): NMS monitoring, link/device health checks, first-line diagnostics, vendor/ISP coordination, standard changes.
• Operational Excellence: Maintain run-books, contribute to KB, ensure SLA adherence, and complete thorough shift handovers.
• Cross-Functional Coordination: Collaborate with Incident Response, Network Engineering, Cloud, and Service Desk.

Must-Have Skills

• Security: SIEM/EDR basics, malware/phishing fundamentals, identity and endpoint hygiene basics.
• Networking: TCP/IP, VLANs, routing basics, VPNs, Wi-Fi basics, firewall fundamentals.
• Tooling: ServiceNow/Jira; SolarWinds/PRTG; Sentinel/Splunk/QRadar; Defender/CrowdStrike; basic SOAR familiarity.
• Process: ITIL® incident/change, SOP adherence, documentation discipline.
• Soft Skills: Clear communication, prioritizations, collaboration in shift-based environment.

Preferred Certifications

• Security (Security+, SC-200, CEH) and/or network (CCNA, Network+) credential; ITIL® 4 Foundation is a plus.

Key Performance Indicator

• MTTA, triage accuracy, FCR for run-book cases, escalation hygiene, playbook adherence, and proactive detection ratio.

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Department: Engineering

Reports To: DevOps Lead, with a dotted reporting line to Senior Engineering Manager

Position Overview

The DevOps Engineer will be responsible for designing, deploying, and managing scalable and secure infrastructure. The role holder must have strong and hands-on expertise in Kubernetes cluster deployment and management, AWS cloud services, CI/CD pipelines and automation scripting.

Key Responsibilities

• Deploy, manage and maintain Kubernetes clusters
• Perform Kubernetes upgrades, scaling, monitoring, and troubleshooting
• Create and manage Windows and Ubuntu virtual machines
• Design and maintain CI/CD pipelines using Jenkins and GitHub Actions (Both)
• Automate infrastructure and Application tasks using Python and PowerShell
• Manage end-to-end AWS cloud infrastructure (EC2, VPC, IAM, S3, RDS, EKS, ECS, Lambda, etc.)
• Implement security best practices across infrastructure pipelines and monitoring
• Configure and manage OpenVPN servers
• Monitor system and Infrastructure health and ensure high availability
• Document system architecture and operational procedures

Qualifications, Skills and Experience

• 5 –10 Years of hands-on DevOps experience
• Strong Kubernetes cluster deployment and management skills
• Hands-on AWS cloud experience
• Experience with Windows and Ubuntu VM management
• Proficiency in Python scripting and PowerShell
• Experience with Jenkins and GitHub Actions
• OpenVPN server creation and management
• Strong understanding of Linux and networking concepts
• Security-focused mindset with production experience
• Strong troubleshooting and documentation skills
• Ability to work independently in production environments

Good to Have

• Infrastructure as Code (Terraform / CloudFormation)
• Monitoring tools like Prometheus, Grafana, Loki, Fluentbit and Node Exporter
• Kubernetes security and container security knowledge

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• Location: T4Health Kenya, Orbit Place, 4th Floor, Westlands, Nairobi
• Department: Data Science and Analytics
• Reports To: Senior Data Scientist

Position Overview:

The Data Scientist will play a key role in designing, improving and operationalizing data reporting, analytics and visualization solutions that advance Kenya’s Universal Health Coverage (UHC) agenda. The role will take ownership of complex data preparation tasks, develop analytical insights and contribute to scalable analytics products used by T4Health and partner organizations. The position requires strong technical capability, the ability to work with diverse health data systems and a proactive approach to problem-solving.

Key Responsibilities:

Data Management & Quality Assurance

• Lead data cleaning, transformation, and validation processes across multiple health information systems.
• Conduct advanced data quality assessments, identify root causes of inconsistencies, and recommend corrective measures.

Data Analysis & Visualization

• Develop interactive dashboards, visualizations, and performance reports using tools such as Power BI or Tableau.
• Perform in-depth exploratory data analysis to uncover trends, anomalies, and actionable insights.

Analytics & Modeling

• Build and optimize analytical models and metrics in support of UHC monitoring and program performance.
• Collaborate with senior technical staff to refine methodologies and ensure analytical rigor.

Data Integration & Standardization

• Support integration of datasets from different platforms, ensuring consistency in formats, definitions, and metadata.
• Contribute to the development and maintenance of data dictionaries, schemas, and technical documentation.

Technical Documentation & Reporting

• Produce clear, structured documentation of workflows, scripts, analytical methods, and outputs.
• Develop recurring analytical deliverables, including dashboards, data summaries, and technical reports.

Stakeholder Collaboration & Capacity Development

• Partner with internal teams, government agencies, and external organizations to address data needs and improve data use.
• Provide training, mentoring, and support to staff on data tools, dashboards, and analytical best practices.

Compliance, Privacy & Data Governance

• Uphold strict data privacy, security, and governance standards in line with organizational and national policies.
• Support implementation of data protection practices across analytics workflows.

Qualifications & Experience

• Bachelor’s Degree in Data Science, Statistics, Computer Science, Medical Epidemiology, Health Informatics, or a related field.
• 3-5 years of experience in data science, data analysis, or applied analytics, preferably within the health or development sector.
• Advanced understanding of statistical packages such as R, Stata, SPSS, Epi, Arc or QGIS
• Proficiency in Python or R, SQL, and data visualization tools (Power BI/Tableau).
• Experience working with health information systems (e.g., EMRs, DHIS2) is an advantage.
• Strong analytical and problem-solving skills, with the ability to work independently and take ownership of technical tasks.
• Strong communication and collaboration skills within multidisciplinary and fast-paced environments.

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• Location: T4Health Kenya, Orbit Place, 4th Floor, Westlands, Nairobi
• Department: Engineering
• Reports To: Senior Engineering Manager

Position Overview

We are seeking a Business Analyst to support the design and implementation of healthcare technology solutions. This role involves working with stakeholders (like ministry of health, Social Health Authority and Digital health agency) to gather requirements, translating them into clear technical documentation, and ensuring alignment across development teams. Key responsibilities include data mapping for healthcare EDI standards (X12, FHIR, HL7), taifacare platforms, supporting user acceptance testing, and creating and documenting workflows for core processes like claims, eligibility, and prior authorizations.

Key Responsibilities

• Engage with healthcare stakeholders (payers, providers, regulators) to gather and analyze business requirements
• Develop BRDs, FRDs, user stories, process flows, and functional wireframes
• Translate regulatory and operational requirements into technical specifications
• Work closely with developers, testers, and solution architects to align system functionality
• Conduct data mapping for healthcare EDI formats (e.g., X12, FHIR, HL7 v2.x)
• Support UAT planning and execution with clinical and operational users
• Collaborate with capacity building, technical support, and stakeholder engagement teams to continuously gather and refine requirements based on field feedback and system usage.
• Work closely with quality assurance teams to validate that system enhancements meet documented requirements and user expectations.
• Participate in product design and enhancement meetings to ensure alignment with user needs and national priorities
• Maintain comprehensive documentation of requirements, decisions, and system changes.
• Perform other duties assigned to support T4H scope

Qualifications and Requirements

• Bachelor’s degree in Information technology, health informatics, Information Systems, Computer Science, or a related field
• 5-10 years of experience as a business analyst within digital health or software development
• Strong understanding of healthcare systems, health information exchange, and digital health platforms.
• Proficient in creating BRDs, FRDs, user stories, process flows, and wireframes using tools like JIRA, Confluence, and Visio.
• Skilled in supporting UAT, managing requirement traceability, and handling change requests throughout the project lifecycle. Excellent stakeholder engagement and communication skills.
• Strong documentation and analytical skills.
• Strong interpersonal and communication skills with the ability to work effectively with cross-functional teams and stakeholders.