Fresh Jobs at Naro Moru River Lodge

Primary Duties & Responsibilities (includes but not limited to)

• Continuously updates their knowledge on hotel products/ services, events calendar and tariffs. 
• Generate, expand and maintains the client portfolio and database.
• Meet or surpass budgeted sales targets.
• Identify new sales opportunities through cross selling or upselling tactics.
• Conduct client sales surveys to identify client demographics, pricing points, product/ service preferences and marketing opportunities.
• Make sales visits/calls to prospective as well as existing clients.
• Prepare and present customized itineraries a per guests budgets.
• Identify and apply for advertised tenders for hospitality services. 
• Seek out networking and marketing opportunities with industry players. 
• Take part in hospitality trade fairs, exhibitions, outdoor marketing promotions and events to show case hotel products/services.
• Monitor emerging trends in the hospitality markets and advice on implementation of appropriate sales strategies.
• Run social media advertising and marketing promotions to boost hotel occupancies.
• Liaise with hotel staff on confirmed bookings and event orders.
• Closely monitor competitor activity.
• Monitor occupancy forecasts and prepare individual sales reports.
• Creating engaging and informative blog content for online use
• Interacting with guests at the lodge, getting their feedback and ensuring any guest concerns are promptly addressed
• Any other assigned duty as allocated by management.

Qualifications and Prerequisites

• Degree or Diploma in Sales and marketing, or business related field from a reputable institution.
• Previous experience working in the hotel industry or a travel agency will be an added advantage
• Over 3 years proven practical experience in hospitality sales with evidence of working local  and regional networks
• Outstanding sales ability.
• Excellent verbal and written communication skills 
• Computer literate and impressive practical knowledge of online marketing tools and social media platforms.
• Strong presentation and negotiation skills. 
• Self-driven and demonstrated ability to work under minimum supervision.
• Exceptional networking skills.
• Must have a good understanding of outdoor industry and markets.
• MUST BE WITHIN NYERI COUNTY OR FAMILIAR WITH MARKETING WITHIN NYERI AND LAIKIPIA COUNTY

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Duties and Responsibilities include: (Not limited to): 

• Prepare entertainment and recreational activities schedule on weekly basis and advertise activities on the information boards as necessary.
• Organize special events and programs during high season, special occasions and festivities in liaison with other Heads of departments.
• Responsible for sourcing of entertainment groups during festivities.
• Motivate guests to take part in activities by engaging them in friendly interactions.
• Ensures that all the music & sports equipment necessary to carry out these activities is available and well maintained.
• Ensure appropriate piped music is playing in the bars & restaurant outlets as per prescribed genres and timings.
• Act as the resident DJ-disc jockey and ensure themed music or disco nights as per guest demands.
• Act as the in house team building facilitator for groups using NMRL sports facilities, teambuilding grounds and challenge course
• Assist guests on guided nature walks within the lodge premises.
• Maintain accessibility of the marked nature trails and Mountain Biking routes.
• Manning the administrative Mountain office at the lodge on rotational basis. 
• As the MO coordinator will work closely with the front office department to receive all mountain safari enquiries and respond to them accordingly.
• Upon booking confirmation, will plan for / implement itineraries and related logistics ahead of time.
• Receive mountain guests and team building groups arriving at the reception courteously and conducting guest briefings. 
• Work closely with the KWS mountain rescue team to ensure that all trips are conducted safely as per their safety operations procedures.
• Request and prepare for all mountain caretaker foods as per agreed schedules.
• Prepare, designate duties to mountain personnel and circulate the monthly Mountain operations duty rota.
• Accurately recording daily staff attendance.
• Preparing monthly manager’s reports, annual departmental budgets. 
• Plan work assignments for the driver and vehicle. 
• Custodian of all mountain operations, entertainment & sporting operating equipment, responsible for maintaining all inventories and take part in monthly stock take.
• Report any repairs or damages of the same to the R&M supervisor.
• Ensures the safe custody of all operational documents i.e. MO. Application forms, charge vouchers, confirmation vouches, booking vouchers etc.
• Assist MO guides in documentation and receipting of MO collections during shift changes as per prescribed accounting procedures.
• Ensure proper billing/ charging and capture of MO revenues in the Fidelio system at the front desk.
• Ensure the challenge course facilities and our Mountain stations are effectively managed by liaising with maintenance, gardening, and caretaking. 
• Closely working with the sales team to promote mountain operations, lodge activities and events.
• Any other duties as required 

Qualifications & Prerequisites

• O- Level certification- KCSE C Plain
• Preferred professional training and certification in Tour Guiding from KUC/ KWSTI or a recognized institution.
• Membership to Mt. Kenya Guides & Porters Association  
• Experienced in mountain climbing/hiking. 
• Trained & Certified First Aid rescuer.
• Trained in wilderness survival tactics under a recognized institution or facility. 
• Holder of a Valid Mt. Guide Tourism License.
• Conversant with designated Mt. Kenya hiking routes
• Must be physically and medically fit to walk for long hours and work in a low temperature environment.
• Experience in technical climbing will be an added advantage 
• Excellent customer care and selling skills
• Have the ability to make appropriate decisions during stressful or critical situations
• Have strong communication skills and ability to interact and converse with clients from diverse cultural backgrounds.
• Must be patient, respectful, and empathetic with clients acting professionally at all times.
• Have basic understanding of changing weather patterns 
• Must have previous experience as a hotel animator
• Must have an outgoing personality.