Fresh Jobs at Solvo Global

About the job

• Analyze client configuration requests and design customized solutions to achieve their specific goals.
• Implement customized product systems to address the unique business requirements of each client.
• Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.
• Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.
• Regularly maintain and update all project-related documents and tracking systems.
• Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date.
• Advise clients on best practices and offer guidance for optimal software utilization.
• Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.
• Collaborate with team members on software releases and actively participate in ongoing training sessions.
• Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.

Skills

• At least 1 year and a half of experience in corporative client facing related positions technical or bachelor degree in any administrative/HR field High level of english Experience in clientspace is prefered
   

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Job Summary

• The Payroll Specialist is responsible for the accurate and timely processing of multiple client payrolls in a fast-paced and high-demand environment. This role requires strong analytical thinking, quick decision-making, and a high level of customer service. You will manage payroll workflows end-to-end, ensure compliance with payroll regulations, and act as a trusted point of contact for client inquiries. Success in this role depends on attention to detail, organization, and the ability to handle multiple priorities efficiently.

Key Responsibilities

• Payroll Processing & Management
• Process and manage multiple client payrolls simultaneously
• Ensure all payroll transactions are accurate, timely, and compliant
• Understand and apply payroll taxation rules
• Reporting & Compliance
• Prepare quarter-end and year-end reporting
• Generate ad hoc reports for clients
• Ensure compliance with all payroll-related regulations
• Deductions & Adjustments
• Process wage garnishments, child support orders, and tax levies accurately
• Client Support & Communication
• Respond to client inquiries related to payroll and systems
• Provide clear, professional, and timely support
• Maintain strong client relationships through excellent service

Coordination & Workflow

• Manage payroll workflow from beginning to end
• Coordinate activities with clients across multiple systems
• Ensure deadlines are consistently met

Operational Excellence

• Manage client-related payroll projects
• Maintain accountability, follow-through, and attention to detail
• Perform additional duties as assigned

Qualifications

• High School Diploma or GED required
• 1+ year of customer service experience
• Experience in administrative roles is a MUST

Required Skills

• Strong phone presence and communication skills
• Strong organizational and time management skills
• Problem-solving and prioritization abilities
• High attention to detail and accuracy
• Ability to work in a fast-paced environment
• Customer-focused mindset

Additional Hiring Requirements

• Job stability is critical. Profiles with less than one year per role are considered high attrition risk and will be rejected. The longer the tenure in previous roles, the stronger the application.
• We require candidates with experience in administrative roles and a stable employment history. Other applicants will not be considered.

What Success Looks Like

• Accurate and error-free payroll processing
• Timely completion of all payroll cycles and reporting
• Strong client satisfaction and responsiveness
• Ability to manage multiple accounts efficiently
• Consistent performance in a high-pressure environment