Fresh Jobs at Solvo Global

About the Role.

• We are looking for a Technical Support Specialist to provide exceptional support for payroll and HR technology platforms. The ideal candidate will have experience supporting users of payroll, HCM, PEO, or similar systems, helping resolve technical issues while ensuring a positive client experience.
• This is an excellent opportunity for a customer-focused professional who enjoys troubleshooting, problem-solving, and supporting critical business processes related to payroll and human resources.

Key Responsibilities.

• Provide technical support for payroll and HR software platforms.
• Troubleshoot and resolve user issues related to payroll processing, employee records, system configurations, and platform functionality.
• Respond to client inquiries via email, phone, and ticketing systems.
• Document support cases, resolutions, and troubleshooting steps.
• Escalate complex issues to internal teams when necessary.
• Assist users with system navigation, best practices, and feature adoption.
• Monitor and track support requests to ensure timely resolution.
• Collaborate with implementation, operations, and product teams to improve the overall customer experience.
• Maintain high levels of customer satisfaction through professional and timely support.

Required Qualifications.

• Minimum of 1 year of experience in Technical Support, Help Desk, Customer Support, or a related role.
• Experience working with Payroll, HCM, PEO, HRIS, or similar workforce management platforms.
• Basic understanding of payroll processes and HR operations.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer-service mindset and attention to detail.

Must-Have Skills

• Technical Support.
• Payroll Systems.
• HCM Platforms.
• PEO Experience.
• Customer Support.
• Troubleshooting.
• HR Technology.
• Ticket Management.
• Problem Solving.
• Communication Skills.

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Position Summary

• The legal assistant provides administrative and case-related support to attorneys, helping to keep matters organized, clients informed, and deadlines met. The ideal candidate has prior experience in a law firm, manages routine responsibilities autonomously, and demonstrates sound judgment in identifying matters that require an attorney’s attention.

Key Responsibilities

• Provide administrative and operational support to attorneys in case management.
• Draft, review, and organize legal documentation and correspondence.
• Manage calendars, hearings, meetings, appointments, and deadlines.
• Maintain professional communication with clients regarding documentation, scheduling, and case follow-ups.
• Assist with opening new files and gathering required information.
• Manage and maintain electronic case files and records.
• Coordinate meetings, calls, and other activities related to legal matters.
• Monitor emails, correspondence, and tasks to ensure timely follow-through.
• Assist with administrative processes, billing, and time entry.
• Track deadlines and pending tasks, providing proactive follow-ups to attorneys.
• Ensure the confidentiality of client and firm information.
• Provide general administrative support as needed by the legal team.

Essential Requirements

• 2–4 years of experience as a Legal Assistant in a law firm (Mandatory)
• Advanced English proficiency (B2+/C1 level) (Mandatory)
• Experience in Estate Planning, Guardianship, Probate/Inheritance Litigation, and/or Elder Law (Mandatory)
• Experience using Clio (essential requirement)
• Solid knowledge of legal office procedures and client communication
• Proficiency in Microsoft Office, Outlook, PDF formatting, and document management tools
• Ability to independently manage multiple priorities and deadlines

Ideal Candidate Profile

• The successful candidate must be professional, proactive, organized, and responsive, with an appropriate level of assertiveness. They should be able to communicate confidently with both attorneys and clients, anticipate needs, track tasks without requiring constant reminders, and take ownership of their responsibilities—seeking guidance when necessary.