Fresh Roles at Peoplelink Consultants Ltd

Responsibilities

• Review installment applications, verify identity documents, conduct authorized IPRS and CRB checks, analyze M-Pesa statements, and recommend approvals or rejections according to credit policy.
• Identify suspicious submissions, duplicate applications, identity inconsistencies, potential promoter-customer collusion, and flag high-risk cases for escalation.
• Maintain approval criteria and risk parameters within the system, document rejection reasons, and recommend policy adjustments based on repayment trends.
• Monitor first-payment defaults, analyze repayment trends across shops and customer segments, and prepare weekly credit risk reports.
• Maintain secure and confidential credit records, handle personal financial data responsibly, and ensure compliance with privacy laws and internal audits.

Requirements

• Bachelor's degree in Finance, Economics, Business Administration, Accounting, or a related field.
• 2-4 years of experience in credit assessment, consumer lending, digital lending, phone financing, or microfinance.
• Practical knowledge of CRB checks, identity verification, and customer financial/repayment analysis.
• Previous experience in fraud detection is an added advantage.
• Strong command of English and Kiswahili.
• Proficient in spreadsheets and reporting too 

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RESPONSIBILITIES

• Handle customer calls, WhatsApp messages, and SMS inquiries regarding installment plans, deposits, repayment schedules, and complaints.
• Send repayment reminders, follow up on initial overdue payments, log payment commitments, and escalate persistent arrears.
• Process authorized device lock and unlock requests, assist with payoff processes, and verify account information before processing.
• Respond to operational inquiries from partner shops and promoters regarding onboarding procedures and escalate system errors.
• Maintain accurate records of customer interactions, track recurring issues, and prepare regular customer service and collections reports.

Requirements

• Diploma or higher qualification in Business Administration, Customer Service, Communications, or a related field.
• 1-3 years of experience in customer service, telecommunications, fintech, lending, or phone-based collections. Fluency in English and Kiswahili.
• Familiarity with M-Pesa transactions and mobile money payment processes
• Basic computer skills and experience using customer service or CRM systems. 

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 RESPONSIBILITIES

• Maintain accurate accounting records, prepare monthly financial statements, conduct account reconciliations, monitor cash flow, and support budgeting.
• Prepare and file VAT, withholding tax, and income tax returns, manage eTIMS invoicing, oversee filing deadlines, and liaise with KRA and tax advisers.
• Perform daily reconciliations of M-Pesa collections against customer accounts, resolve payment discrepancies, process payments, and ensure proper internal controls.
• Handle bank account openings, support capital injections, coordinate statutory renewals, and establish financial procedures and controls.
• Coordinate with external auditors, financial institutions, and tax advisers, prepare audit schedules, and deliver financial reporting to the Head of Installment Business and Group CFO.

Requirements

• Bachelor's degree in Accounting, Finance, or related field.
• CPA(K) qualification is mandatory.
• 3-5 years of relevant accounting experience in Kenya.
• Practical experience with VAT, eTIMS invoicing, and KRA tax compliance
• Background in consumer lending, asset finance, retail, or fintech is an added advantage.
• Strong expertise in accounting software, reconciliations, financial reporting, and internal controls.
• Excellent analytical, communication, and organizational skills. 

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 RESPONSIBILITIES

• Gather operational requirements, coordinate system configuration, manage UAT, and resolve issues before and after go-live with software providers and internal teams.
• Identify, onboard, and train partner retail shops and promoters on installment plans, eligibility, payment processes, and operational readiness. 
• Support customer deposit structures, daily repayment plans, shop incentives, and local marketing campaigns while tracking sales conversion and adoption.
• Establish customer service standards and scripts, address recurring complaints, track weekly performance KPIs, and deliver management reports.
• Coordinate daily business operations, foster cross- functional collaboration, and step in as Deputy Business Head when required. Send your cv to: Strategy

Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, IT, or a relate field.
• 5-7 years of relevant experience in Fintech, phone financing, PAYG financing, or mobile phone retail operations.
• Proven experience with system rollouts/product implementations, team supervision, and a deep understanding of Kenya's mobile retail market and customer payment behaviors.
• Fluent in English and Kiswahili. 

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 RESPONSIBILITIES

• Operate forklifts safely and efficiently to move, load, and unload materials
• Transport goods within the warehouse and production areas
• Ensure proper stacking and storage of products
• Conduct routine equipment checks and report any faults
• Adhere to health and safety regulations at all times

REQUIREMENTS

• Demonstrate proven experience as a forklift operator in a busy manufacturing environment
• Hold a valid forklift operator certification or license
• Maintain a strong understanding of safety procedures and warehouse operations
• Show the ability to work under pressure and meet deadlines
• Exhibit good communication and teamwork skills