Jobs at Church of Jesus Christ of Latter-day Saints

Responsibilities

• Receive, welcome and direct visitors in a professional manner
• Maintain visitors register  and verification of visitors ID before issue of  visitor passes in accordance with office security procedures and notify staff promptly of visitor's arrival and ensure visitors are escorted where required.
• Answers, screen and direct incoming telephone calls professionally, receive and relay messages accurately and in a timely manner. Maintain an orderly reception area, ensuring it reflects a professional image at all times.
• Respond to general inquiries and provide basic information about the organization as appropriate.
• Support basic administrative tasks such as filing, data entry, document preparation, and scheduling meetings when required
• Coordinate meeting room bookings and ensure readiness for meeting when applicable
• Monitor, incident reporting and escalation of any maintenance or safety issues observed at the reception area. Liaise with security, facilities, and cleaning staff regarding front office needs.
• Adhere to organizational policies, confidentiality requirements, and code of conduct while ensuring compliance with safety, security, and access procedure at the office entrance.
• Support during emergencies – first point of contact.
• Any other assigned duties by the supervisor

Qualifications

• Must be worthy to hold a current temple recommend
• Minimum of diploma or certificate in business administration, office administration or related field.
• Previous 1-2 years experience in a receptionist, front office or customer support.
• Excellent communication skills in English both written and spoken.
• Basic computer skills

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Responsibilities

• Assist in Troubleshooting, prioritizing, and resolving customer support incidents and service requests through searching the knowledge base and consulting with the Global Service Center, senior TSRs, and managers as needed.
• Assist in Providing regular status updates to customers, and establish realistic expectations regarding when they can expect resolution to their incident or service request.
• Assist in Escalating in a timely manner any tickets that require greater knowledge, skill, or access privileges to resolve.
• Upon resolving an incident or service request, make follow-up contact with the customer to ensure their needs were met, and identify and resolve any gaps.
• Assist customers with simple training needs.
• Assist in Performing basic system management and routine security administration tasks.
• Assist in Maintaining an accurate inventory of Area IT Assets using the corporate IT Asset Management tracking system.
• Participate in continual learning and improvement.

Qualifications

• Must be worthy of a Temple Recommend
• Bachelor's degree/Diploma in one of the following disciplines: Information Communication Technology, Computer Science, Software & Hardware Engineering, Specific IT certifications will be required
• Demonstrated Skills & Abilities: Expert-level knowledge of a variety of operating systems, hardware platforms, technical disciplines, virtualization, end-user applications, wired and wireless network connectivity and/or video conferencing platforms.
• Effective interpersonal, collaborative and communication skills with a strong emphasis on customer service
• Ability to maintain confidentiality and provide support to General Authorities.
• Advanced understanding of IT business functions, Knowledge of enterprise process governance standards
• Understand and articulate business problems in both business and technical terms
• Proven ability to be proactive, detail-oriented, dependable and appropriately prioritize tasks, multiple customer requests and assignments from management
• Proven ability to work independently while contributing to the strategic planning of the team