Jobs at Wasoko

Job Description

This is an exciting role in our Wasoko Operations business unit which offers great opportunity to work on cross functional SOPs, process related training materials and conduct periodic internal reviews and audits. In this role, you will work closely with different functions to drive the day-to-day activities to ensure the accuracy, governance and maintenance of SOP’s. You will also act as the supportive source of knowledge for all SOP’s documents

You will be responsible for the following:

• Overseeing SOP development, implementation and compliance across all locations of Wasoko in Africa. Apply established procedures and guidelines to the keeping of records.
• Work with business stakeholders (Product, Operations, Audit, Finance) to develop a framework to support the implementation of standardized operating procedures.
• Lead the efforts to gather and create SOP requirements or process improvements in documenting processes, developing flowcharts, and drafting SOPs.
• Manage the aspects of the SOP document control, approval system and processes, including a review of SOP and other process documents for clarity and consistency so they are clearly understood by stakeholders.
• Develop checklists to track SOPs from creation to implementation, including sending reminders for SOPs about to require review or expire.
• Engage with stakeholders and co-workers in a cooperative and constructive and timely manner; facilitating a collaborative working environment.
• Conduct periodic internal reviews or audits to ensure that process and Standard Operating Procedures (SOPs) are followed. Collaborate with key stakeholders to ensure the implementation of consistent disciplinary action in cases of compliance violations.
• Draft, review, finalize and deliver audit reports, findings and recommendations in an effective manner to Global and Local Operational Leadership.
• Work with local teams to ensure adequate check in place and monitoring in all required areas.
• Defining areas to be audited and setting methodology. Evaluating the effectiveness and efficiency of controls and improving them continuously.
• Ensure past audit recommendations are implemented in the current audit process. Compile analyses process gaps and corrective action to be taken to the management.
• Ensure compliance closure to all Corrective and Preventive Action (CAPA) raised.

Requirements

• Bachelor's degree or higher
• 5-7 years of experience in SOP creation in an SCM environment
• Proven experience in building SOPs, processes, procedures, user manuals, and work instructions (or equivalent combination of education and experience)
• Proficiency with Google Workspace / Microsoft Office particularly in Excel, PowerPoint, and Word.
• Experience working in a diverse cultural environment.
• Enjoy working collaboratively as well as independently.

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Duties & Responsibilities:

• Full Stack Engineering Member - Innovate (disruptive & continuous improvements) to the processes, systems, tools & products.
• Designing and building quick function, scalable & simple working prototypes
• Serve as a technical lead on our most demanding, cross-functional innovation projects.
• Ability to clearly communicate high-level strategy and technical details effectively across disciplines, locations, and organizations, including senior leadership.
• Ensure the quality of architecture and design of systems.
• Functionally decompose complex problems into simple, straightforward solutions.
• Fully and completely understand system interdependencies and limitations.
• Leverage knowledge of internal and industry in design decisions.
• Mentor other engineers, define our technical culture and help build a fast-growing team
• Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience.
• Proven team leadership, interpersonal skills, and ability to get things done

Requirements:

• 10+ years prior experience in software product, innovation & labs development.
• Masters / Degree in Computer Science or Related Field from premier institutes.

Must have:

• Experience in a wide range of technology choices
• Strong experience in architecting and building distributed systems
• Strong knowledge of data structures, algorithms, and designing for performance
• Strong knowledge of cloud technologies like AWS/Google Cloud/Azure
• Proficient with RDBMS & NoSQL Databases
• Strong knowledge of data stores, database design, data modeling, and SQL queries.
• Strong knowledge of one or more big data processing stacks
• Enforcing excellent code quality
• Experience working on one or more large-scale applications/platforms
• Driving Non-Functional Requirements
• Should be proficient in Server Side (Java/Linux/J2EE) technologies
• Experience in handling complex production issues

Good to have:

• Knowledge of B2B & B2C retail e-Commerce
• Experience developing, maintaining, and innovating large-scale, consumer-facing web applications.
• DevOps mindset.
• Experience in data science is plus
• Experience in Spring boot or any good framework.

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Duties & Responsibilities:

• Develop a competitive total rewards strategy to support Wasoko’s mission and business goals
• Direct all design and implementation of our total rewards programs and policies
• Develop communication strategies and success metrics relating to total rewards
• Evaluate the effectiveness of existing compensation and benefits, cost effectiveness and alignment with company goals and values
• Ensure compliance with all governmental regulations related to compensation and benefits.
• Utilize a data driven approach to identify trends and recommend proactive solutions to attract and retain the right talent.
• Direct salary benchmarking and annual salary reviews
• Develop a compensation model for all roles and levels train people managers across the entire organization.
• Provide leadership to the total rewards team through effective coaching and performance management
• Advise senior leaders across the organization on trends within our markets

Requirements:

The successful candidate will possess:

• 7+ years of leadership experience in a People / HR role, (recent experience expanding and managing People Operations at a high-growth start-up a plus).
• Minimum 4+ years experience in a leadership role focused on the design and implementation of complex total rewards programs
• Experience supporting a fast growing workforce of 1000+ employees across multiple geographies
• Bachelor's degree required, Master’s degree or related certifications are a plus.
• Great attention to detail
• Strong communicator with the ability to provide both strategic foresight and feedback across all levels of employees
• Ability to professionally handle confidential information
• Strong EQ and ability to influence decisions
• Regional experience within Africa
• Previous experience working in fast-paced, decentralized environments; experience helping organizations scale
• French proficiency a bonus

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Requirements:

• 6+ years prior experience in software product development and DevOps or TechOps.
• 3+ years prior experience in DevOps Automation
• Degree in Computer Science or Information Technology from premier institutes.
• Design, implement and evolve highly scalable and fault-tolerant distributed components using core DevOps principles.
• Hands-on experience in using Google Cloud Platform (GCP), Docker, and Kubernetes with proper metrics instrumentation in software components, to help facilitate real-time and remote troubleshooting/performance monitoring.

Duties & Responsibilities:

• Design and build automated code deployment systems that simplify development work and make our work more consistent and predictable.
• Work closely with Operations & Infrastructure teams, developers and other stakeholders for cross-functional development activities.
• Collaborate with the security team to implement and verify secure coding techniques, and integrate code security tools for Continuous Integration.
• Automated deployment, Continuous integration, Continuous delivery and release engineering to Development, QA and Production environments.
• Contribute to an efficient development process pipeline by leveraging best-in-class CI/CD tools.
• Lead developer productivity projects in the areas of environment automation.
• Experience with configuration automation tools (Puppet/Ansible/Chef/Salt).
• Experience with middleware and databases like Kafka, Aerospike, Cassandra, MySQL or similar.
• Responsible for the stability and high availability of environments by using automation and self-healing principles.
• Understand and own component security analysis, including code and data flow review.
• Championing & driving application, infrastructure & enterprise security efforts, certificate management etc.
• Design and implement APIs, abstractions and integration patterns to solve challenging distributed computing problems.
• Ensuring proper documentation and internal publishing of design tradeoffs, code best practices and lessons learned.
• Support in triaging and troubleshooting of highly distributed services in production environments.
• Fully and completely understand system interdependencies and limitations.
• Leverage knowledge of internal and industry in design decisions.
• Mentor other engineers, define our technical culture, and help build a fast-growing team.
• Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience.
• Proven team leadership, interpersonal skills, and ability to get things done.

Must have:

• 3+ years prior experience in DevOps Automation.
• Experience in handling native cloud infrastructure (RDMS, NoSQL, Networking, Compute Engines, Virtualization, Data Stores, Multi-layered Architectures, Proxies, Load balancing, API Gateways, Caching, CDN & other e-Commerce Stacks)
• Hands-on experience in Monitoring, Alerting, Log Management, Security, Availability, Performance, Web apps, Mobile Apps, Middleware & Microservices.
• Experience working on one or more large-scale applications/platforms
• Experience in handling complex production issues

Good to have.

• Knowledge of B2B & B2C retail eCommerce
• Experience developing, maintaining, and innovating large-scale, consumer-facing web applications.
• Experience in a newer Spring boot or any good framework.