Jobs at M-Kopa Solar

JOB PURPOSE

Responsible for global phone servicing excellence. Provide strategic direction in phone servicing for all markets and drive global best practices for phone servicing.

Key Job Functions

• This position reports to the Global Head of Retail.

Manage Relationships

• Drive collaboration for Phone servicing with Original Equipment Manufacturers to achieve the best support for In Warranty
• Drive collaboration with Approved Repair Centers to achieve excellent service
• Provide Forecast and warranty base to Original Equipment Manufacturers and Repair Centers for parts planning
• Lead internal relationships to harness the best support from internal stakeholders

Drive Efficiency & Best Practices in Phone servicing across all Markets

• Document and drive implementation of best practices in processes
• Audit and review process from time to time to ensure the best is in place
• Drive compliance in Notion documentation of processes

Data & Reporting

• Standardize and harmonize reports and reporting templates for all market
• Ensure Sanity of data & data source for all Markets by working closely with the local team for all markets
• Work closely with the local team to drive excellence in E2E Phone servicing SLA.
• Perform audits in phone returns data across all markets and ensure accuracy
• Closely monitor the key metric of the percentage of phones serviced within 10 days

Retail Expansion

• Work with the local retail person to expand Phone servicing through Depot servicing
• Draft processes
• Draft SOPs
• Measure effectiveness of depots

Performance measurement

• Devise and implement a scorecard to measure the performance of phone servicing across markets so as to encourage healthy competition and benchmark across all markets.

EXPERIENCE/ SKILLS & COMPETENCIES

• Experience weighted above academic qualifications - Bachelor’s degree in a related field is an advantage.
• 2+ years of experience in an operational role is essential.
• Strong comfort with data, analytical thinking, interpretation of trends and graphs, and KPI monitoring
• Proficiency in Excel, PowerPoint, Word, Sharepoint, and PowerBI or other data visualization systems
• Experience in retail management, inventory management, returns management, customer service, and third-party contract management is an advantage
• Clear and effective written and verbal communications
• Ability to work with and manage accountability virtually with a global team to achieve the best results
• Interpersonal skills to effectively communicate with key stakeholders and manage business expectations, and communicate effectively
• A positive, learning-oriented attitude and capacity for self-empowerment

go to method of application »

JOB PURPOSE

To support the finance manager with the recording of transactions, reconciliations financial accounting, treasury, and tax compliance as well as providing financial analysis, forecasts, and results and ensuring adherence to budgets.

Key Job Functions

• Ensuring all transactions are posted timely and accurately
• Assisting with the preparation of the month-end reporting pack
• Prepare monthly reconciliations for all balance sheet accounts
• Assist with the management of the day-to-day finances
• Ensuring financial controls are adhered to
• Assist with the preparation of payments to suppliers and other stakeholders
• Ensure compliance with all tax regulations e.g. returns submitted and taxes paid on time
• Assist with the preparation of the annual budget and with the compliance of those budgets
• Work closely with the business to ensure they receive the financial analysis required to run their departments
• Providing timely, accurate, and detailed information to assist with internal and external audits
• Review all costs, challenge apparent overspending and suggest areas for cost reduction
• Assist with ad-hoc financial requests

Qualifications and skills

• BSc/BA or relevant certification (e.g. CFA/CPA)
• Proficiency in Excel and experience in using accounting software a bonus
• A proactive approach to work, the ability to handle multiple tasks, and maintain a high-quality standard when working under pressure
• Experience in financial analysis and reporting including a good understanding of IFRS and accounting principles e.g. accruals
• Good communication skills
• Problem and analytical skills
• Great interpersonal skills and communication skills
• Problem-solving and analytical skills
• Ability to work under pressure and deliver on tight deadlines