Latest Recruitment at Equity Bank Kenya

Description

• The GM: Process Improvement is the Principal Deputy to the CIO: Business Process Innovation.
• The position requires detailed experience in business process reengineering, program management, business transformation, strategy, operations, and Change Management.  Additionally, the incumbent must be able to flex between the strategic and the operational aspects of transformational programs and projects.

Qualifications
The role is responsible for the following:

• Facilitating the delivery of high profile business transformation projects through creation of a linkage between the One Equity Business Transformation Strategy and programs/projects execution, and operationalisation.
• Interact and manage relationship with all levels of management and be able to document existing processes, manage and analyze data, and recommend improved/digitised business processes
• Use knowledge and previous experience understanding of process improvement approaches to train and/or facilitate working sessions to document business processes and business requirements and follow through to execution
• Provide practical expertise on training and technical assistance in business process analysis, change management, and other performance improvement techniques
• Lead the analyses of the Group’s operations, business processes, and organizational structures using business process reengineering and improvement methods and tools
• Support implementation of projects and change requests using project and change management approaches and interact with staff, management and executives to accomplish project and business objectives
• Work in a team environment and provide business process management expertise to project work streams and BAU process improvements
• Provide guidance and advice to senior leaders and officers on the most effective and efficient use of resources to ensure positive and measurable outcomes
• Manage and maintain a business processes repository and coordinate updates to the inventory working with various Operations departments, businesses, and risk teams
• Run reports on process reviews and coordinate annual risk refresh activity with Business and Risk teams
• Identify opportunities to improve work processes, enhance quality of service and productivity, and communicate opportunities to the departmental head
• Develop and monitor scorecards and other tools to measure success of process improvement initiatives across departments
• Support the development and implementation of policies and procedures necessary to support operational processes
• Support the development of service levels agreements
• Stay abreast of leading practices for business process documentation and execution
• Champion process improvement methodologies (e.g., Lean, and Six Sigma, BPMN 2.0, ), Total Quality Management (TQM), 5 Whys analysis, Plan Do Check Act (PDCA))
• Support a culture focused on customer service, continuous improvement, and performance measurement
• Foster a process based culture by performing the following organizational processes: communication, customer relationship management, performance management, performance measurement, knowledge management, people development
• Use feedback system to enhance business performance and organizational effectiveness
• Partner with functional teams to share continuous improvement best practices
• Coach the other teams on process improvement practices; understand how to drive behavior change and adoption for new/changed processes

Minimum Education:

• Master’s degree

Minimum Experience

• Over 10 years’ experience in Business Process Management, Project/Program/ Portfolio Management and Change Management

Critical Competencies

• Excellent interpersonal, negotiation, coaching, verbal, and written communication skills, as well as tact, diplomacy, and the ability to maintain strict confidentiality
• Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as required
• Viewed as a trusted advisor, to the business, with a successful track record in building and maintaining strong relationships at all levels of the organization
• Ability to positively influence others in a desired direction to achieve identified outcomes without direct lines of authority
• Attention to detail and passion for delivering outstanding service
• Ability to simplify complex things and make them simple to execute
• Ability to coach and influence at all levels within the organization
• Ability to multi-task and work independently as well as part of a team
• Self-motivated
• Ability to effectively detect, surface, and resolve conflicts among individuals and/or work groups
• Ability to drive and maintain employee engagement across a large organization
• Ability to coordinate delivery of work activities and deliver the objectives
• Ability to communicate ideas both orally and in writing to influence others using face to face conversations, formal presentations, and group discussion
• Ability to recognize the appropriate style, level of detail, and message for the audience
• Ability to identify concerns before they become problems, and to propose solutions to the concerns
• Proficiency with Microsoft Word, Excel, PowerPoint, MS Visio, Project Planner and other process mapping applications

Closing Date:

• Jun 23, 2023

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Description

• Our purpose is transforming lives, giving dignity, and expanding opportunities for wealth creation.
• The Country Head of Information Technology will be responsible for providing leadership, strategic direction, and operational management for the bank's IT functions in the country. This role will manage a team of IT professionals, including software developers, system administrators, network engineers, and other technical staff. The position requires a deep understanding of the banking industry and the technology trends that are impacting it, as well as a proven track record of delivering complex technology projects on time and within budget

Key Responsibilities

• Develop and implement a comprehensive IT strategy that aligns with the bank's business objectives and supports its growth plans.
• Manage the IT budget and ensure that resources are allocated effectively to meet the bank's strategic goals.
• Work with business leaders and other stakeholders to identify and prioritize IT initiatives that will improve the bank's operational efficiency, customer experience, and competitive advantage.
• Oversee the implementation of technology projects, including system upgrades, new software and hardware implementations, and data center migrations.
• Ensure that the bank's technology infrastructure is secure, reliable, and compliant with all relevant regulations and standards.
• Monitor and manage IT risk, including cyber threats, data breaches, and other security incidents.
• Foster a culture of innovation and continuous improvement within the IT organization, encouraging experimentation and the adoption of new technologies.
• Build and maintain relationships with technology vendors and service providers to ensure that the bank has access to the latest technology solutions and support.
• Lead, coach, and develop a team of IT professionals, providing guidance, feedback, and performance evaluations.
• Represent the bank's IT function to external stakeholders, including customers, regulators, and industry groups.

 
Qualifications, Experience & Competencies

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• At least 10 years of experience in IT management roles within the banking or financial services industry, with a track record of delivering successful technology projects and driving digital transformation.
• Strong leadership and people management skills, with the ability to motivate and develop a high-performing team.
• Deep understanding of banking operations, processes, and regulatory requirements, as well as the technology trends that are shaping the industry.
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of the organization.
• Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
• Experience working with cloud-based technologies, data analytics, and emerging technologies such as AI and machine learning is a plus.
• Demonstrated ability to navigate complex organizational structures and collaborate effectively with cross-functional teams.

Closing Date:

• Jun 7, 2023