Job Openings at Co-operative Bank of Kenya

Head – Agents and Merchants Banking - HAMB/RBBD/2022 

Reporting to Head Card Payments Department, the position has the responsibility to formulate and execute Agency and Merchant Banking Business Strategy in alignment with the Group Business Strategic Plan. This will involve designing, developing, rolling out and management of the Agency Banking Business through the acquisition of agents in compliance with the set agent selection criteria and ensuring customer usage of agent outlets.

The Role 

Specifically, the successful jobholder will be required to:

• Establish and drive Agency Banking strategy in line with the overall bank’s objectives, ensuring that the CBK guidelines are adhered to.
• Drive and Establish Merchant Acquiring Business strategies in line with the overall Bank’s objectives.
• Innovate on Agency and acquire business in line with the market dynamics and technological advancements.
• Ensure continuous product reviews, craft and develop new products, functionalities as well as enhance existing ones depending on the market and customer need changes as informed by market intelligence.
• Come up with strategies to Grow Transaction numbers per channel / Touchpoint
• Drive sales in the merchant, agency and social payments initiatives and ensure quality on-boards across the Bank to ensure low dormancy.
• Engage various institutions, Fintechs for Partnerships for growth.
• Execute operational excellence, cost management and compliance to internal policies and CBK guidelines. 
• Design and implement service experience and carry out branding as well as training.
• Effectively manage field officers and relationship managers across the country to ensure delivery of exceptional service to customers.
• Continuously monitor and review process flows and ensure availability and reliability of the systems for seamless agent transactions.
• Drive business growth, keep track of staff and clients, overall performance at the branch and regional level ensuring annual targets are achieved
• Monitor and support field officers regionally and branch-wise while providing feedback to relevant stakeholders for growth.
• Establish and implement strategies for utilization of the Bank’s Agents’ and Merchants Network
• Manage pricing for all services offered on the channels. 
• Ensure renewal of licenses annually as well as initiate and ensure the establishment of a robust remuneration tariff for agents.
• Champion customer service and implementation of quality service delivery standards.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A University degree. 
• 5 years’ experience in Agency /acquiring Banking management role, driving business development.
• Strong networking and interpersonal skills.
• Excellent relationship management skills and business closure techniques.
• Proven people, leadership and negotiation skills.
• Strong risk analytical skills.
• A result-driven ‘team player’, personality with a willingness and ability to work in a dynamic working environment.
• Innovative, with prior experience in product development. Has wide knowledge of Agency Banking and understands the Regulatory Authority requirements.
• Strong communication skills both in person and in writing with excellent presentation skills.
• Strong organizational skills with an ability to manage competing client demands.
• Articulate, with strong interpersonal skills, analytical and professional with an enthusiastic attitude and focus on results.
• A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines.

go to method of application »

Business Development Manager – Trade Finance - BDMTF/CIBD/2022

Reporting to the Head – Trade Finance, the Business Development Manager – trade finance will be required to develop & drive trade finance products and market quality and high-value trade finance business in collaboration with business segments & product houses to grow trade finance business volumes.

The Role

The successful jobholder will be required to:

• Innovate & develop new trade finance products to grow the Bank’s contingent book and non-funded income streams.
• Develop sales strategy for trade finance products to meet sales targets in line with overall bank strategy.
• Align product process flows and the operations manual to achieve quality and efficient standards.
• Identify and translate market trends into new trade finance opportunities, or re-engineer existing products, in order to generate a profitable business.
• Originate and structure business deals, through appropriate use of term sheets and capture an end-to-end sequence of events to mitigate any inherent risks.
• Develop and maintain working relationships with local and international financial institutions with aim of deriving trade finance business. 
• Identify general and specific opportunities and threats in order to position trade finance products for the overall competitive advantage of the Bank, within the stipulated service level agreements.
• Collaborate with other business teams in structuring trade finance transactions, to ensure that customer needs are attended to in an efficient and timely manner while safeguarding against potential transactional risks.
• Benchmark with the market to keep abreast with competition and product offerings/service developments. Assess the threat to the business and plan remedial action to maintain a competitive edge for trade products throughout the country.
• Champion risk approvals for trade deals, provide risk management of trade portfolio and Structured solutions to mitigate risk.
• Provide relationship managers/ business bankers & customers continuous trade product knowledge through training, workshop and forums to maximize trade opportunity identification/solutions.
• Drive overall client satisfaction and service benchmark of trade offering and build customer loyalty. 
• Continually drive and ensure consistent and superior client-oriented culture and high-quality service delivery to trade customers. 
• Implementation and monitoring of KYC and ALM measures in line with the Bank and regulatory requirements.

Qualifications, Skills and Attributes

The successful candidate will be required to have the following skills, attributes and competencies:

• A University degree with ACIB or equivalent.
• Knowledge of UCP 600, URDG 758, URC 458 and Incoterms 2010.
• Knowledge of international trade rules.
• Good negotiating skills and strong analytical skills.
• Ability to package solutions that fit emerging customer needs.
• Ability to drive sales and uptake of trade finance products.
• Knowledge of trade finance products and services.
• Ability to drive revenue from all the revenue streams, Lc Commissions, Guarantee Commission, interest revenue and structuring fees.
• Capacity to ensure compliance with the Product Credit Policy and Operation.
• Monitor product performance vs the target figure.
• Team player who can work with business segments to identify client potential and follow through to closure on approved lines

go to method of application »

BDMD/RBBD/2022

Reporting to the Head – Diaspora Banking, the role holder will be responsible for the growth of the Diaspora Banking and Remittances portfolio (Assets and Liabilities) while maintaining distinctive customers by meeting the customers’ needs in a timely manner.

The Role: 

Specifically, the successful jobholder will be required to:

• Aggressively grow Diaspora client’s customer base.
• Ensure retention of existing customers and growing product holding per client.
• Increase all bank products penetration and products utilization.
• Continuously innovate and review appropriate/relevant Diaspora clients’ products per region.
• Recommending and cross-selling suitable products to target customer segments based on locations and needs.
• Be familiar with all the Diaspora client’s regulatory requirements for each continent or country.
• Drive customer-led propositions for the Diaspora Banking Segment by developing a pipeline of value-adding customer solutions including customer experience, products and service offers.
• Come up with key partnerships for growth locally and internationally.
• Support formation of groups and saccos for Diaspora clients.
• Come up with effective touchpoints for Diaspora clients either remotely or on the ground.
• Ability to build high-quality advisory relationships with Diaspora clients.
• Effectively manage and expand the relationships with existing remittance partners and onboard new partnerships to ensure business growth and continuity.
• Expand the Bank’s presence by recruiting new and active sub-agents according to the laid down rules and regulations.
• Own and drive the Diaspora Banking proposition through exceptional sales and service performance to the Diaspora customers.
• Develop, generate and follow up on new client leads through existing clients, agents and referrals from other departments and ensure the existing customer relations are well maintained to achieve high customer retention as well as build effective relationships with branches and key support functions.
• Analyze market intelligence across the global markets to facilitate the development/enhancement of innovative products and services offered to the Diaspora customers. Champion Diaspora Banking service enhancements through continuous improvement of products and services offerings.
• Champion agent recruitment in the various Diaspora markets and co-ordinate the training of the Bank appointed agents and ensure awareness of Diaspora Banking products, processes and policies as well as monitor the agents’ performance.
• Manage Diaspora customer requests/transactions in compliance with the bank policies, procedures and guidelines with zero tolerance for operational risk & frauds. In addition, ensure that all risk management requirements within the given remit are addressed and where necessary escalated through the available defined channels. 

Skills, Competencies and Experience

• A Bachelor’s degree with a minimum of 3 years of sales experience.
• Experience in relationship management and customer service, credit analysis and administration and experience in Retail, Corporate, Treasury and Mortgage products as well as experience in digital marketing and money transfer services.
• Professional qualifications (KIB/ACIB/CPA/ACCA) are an added advantage.
• MBA is an added advantage.
• Excellent relationship management skills, interpersonal skills with the ability to build long-term, high quality and trusted relationships.
• Excellent communication, planning and organization skills with the ability to set and meet stretching targets and strict deadlines.
• High-level collaboration skills and ability to work in a team environment with a focus on winning as a team.
• Result-driven, demonstratable sales track record, networking, selling, influencing skills, and ability to identify new opportunities.
• Demonstrate a solid awareness of operational risk and quality in driving service excellence.