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  • Posted: Jan 30, 2025
    Deadline: Not specified
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    Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
    Read more about this company

     

    Head of Business Development - BMI

    Job Purpose:

    • Reporting to the Britam Microinsurance (BMI) CEO, the role holder will be responsible for expanding market presence, developing new distribution channels & diversifying product portfolio to reach SMEs & other underserved customer groups with an aim of growing the revenue and number of customers within the emerging consumer segment.

    Key responsibilities:

    • Strategic Planning: Develop and implement comprehensive business development strategies to achieve company objectives in the micro-insurance market segment.
    • Profitable growth: Drive performance and profitability of the segment by monitoring productivity, profitability and loss ratios against set targets.
    • Market Expansion: Identify and pursue new business opportunities to expand market share and increase revenue streams.
    • Channel Diversification: Development of new distribution channels such as Micro advisors & digital channels to complement the traditional sales channels i.e. Financial Advisors, Independent Financial Advisors and Broking.
    • Product Innovation & diversification: Work closely with the product development team to conceptualize and launch innovative micro-insurance products tailored to customer needs.
    • Sales and Marketing: Lead the sales and marketing efforts, including overseeing promotional activities, customer acquisition strategies, and brand positioning in the micro-insurance market.
    • Relationship Management: Manages relationships with the segment clients and intermediaries. 
    • Team Leadership: Build and mentor a high-performing business development team, fostering a culture of accountability, trust, agility and customer centricity.
    • Ensures marketing intelligence and statistics are gathered to facilitate development of strategies to give the company a competitive advantage to the segment.
    • Manage sales costs to ensure profitability.
    • Ensure the credit policy for the company is adhered to.

    Knowledge, experience and qualifications required:

    • Bachelor’s degree in a business-related field. Masters’ Degree is an added advantage.
    • Professional certification in insurance e.g. ACII, FLMI, AIIK.
    • 7- 10 years’ experience in a Financial Institution preferably Insurance; 3-4 of which should have been in managerial sales role.
    • Knowledge of insurance regulatory requirements.
    • Experience in Sales and Marketing and Channel Development and Strategy development, channel development and Sales & Marketing.
    • Must have overseen the development and driven a new route to market strategy for Insurance products.
    • A demonstrated track record with proven multi-channel revenue results in revenue growth initiatives. 
    • Significant experience in stakeholder management and working with various teams to ensure collaboration and execution excellence.

    go to method of application »

    Assistant Manager, Business Operations

    Job purpose: 

    • Facilitate efficient client administration, document management and cash flow management. The jobholder is responsible for all the retail operations functions to ensure efficiency, timeliness and effective client servicing targets. 

    Key responsibilities: 

    • Oversee document management, client correspondences and cash flow management.
    • Monitor and approve the processing of contract notes, statements, business confirmations/appreciations and all client correspondences. 
    • Approval of inflows and redemptions/withdrawals/switches. 
    • Oversee the management of client correspondences to ensure immediate response time, action and thus maximum client satisfaction. 
    • Oversee the process of account opening, edit of data in system and all data capture for accuracy, integrity, timeliness and risk management.
    • Review the report prepared on all logged client interactions in the client log and tracking to ensure all issues are closed and provide the same for monthly management meetings. 
    • Review and improvement of the client services processes from time to time. 
    • Resolve client complaints and guide the team. 

    Knowledge, experience and qualifications required:

    • Bachelors’ degree in a business-related field.
    • 6-8 years’ experience in a similar position two of which must be in supervisory level.  
    • Professional certification in accounting e.g. CPA (K).

    Method of Application

    Use the link(s) below to apply on company website.

     

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